--- title: "Cipher & Row Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cipher & Row Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10034527/Cipher-Row/" page_type: "product" language: "en" --- # Cipher & Row Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Cipher & Row ## What is Cipher & Row? Cipher & Row is a freight verification tool used to verify carriers and brokers in North America. In addition to verification, there are tools to help dispatchers and brokers such as package and document scanners and an MCP. Cipher and Row has additional fraud signals to help catch double brokering and other fraud schemes before you accept a load. The MCP is the first freight verification MCP to launch. ## What is Cipher & Row used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cipher & Row?[Manage this product listing](https://www.g2.com/products/cipher-row/claim_requests/new?auto=true) ## Cipher & Row Overview Updated September 2026 AI summary Cipher & Row provides businesses of all sizes with a chatbot platform that leverages AI and natural language processing to automate customer support and engagement. It supports code-free development, customizable branding, and offers tools like intent recognition, multi-language support, live chat, and workflow automation. Deployment options span cloud and major operating systems for flexible implementation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cipher & Row 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Cipher & Row alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Cipher & Row Overview ### What company size and specific industries is Cipher & Row built for? Cipher & Row is designed for North American brokers and dispatchers, making it a fit for businesses in logistics, transportation, and related service operations that rely on brokerage and dispatch coordination. The vendor description does not specify a company size, so the target market is defined by role and industry rather than organization scale. Features and Usability ### What are the key features of Cipher & Row? Cipher & Row offers AI and machine learning features for intent recognition, natural language processing, and language detection, plus a chatbot and pre-configured bot for automated responses. It also includes live chat, multi-channel communication, transfers and routing, workflow automation, transcripts and chat history, and customizable branding. Integrations ### Which third-party tools and platforms does Cipher & Row integrate with? Cipher & Row integrates with Calendly. Getting Started and Support ### What training and onboarding options does Cipher & Row offer? Cipher & Row provides documentation for teams that need written reference material during setup and ongoing use. This format supports self-paced review of product steps, features, and guidance without relying on live training sessions or video tutorials. Getting Started and Support ### What customer support options does Cipher & Row offer? Cipher & Row provides email/help desk support and FAQ/forum resources for users who need assistance. The available support channels are straightforward and self-service focused, giving customers a place to submit questions and search for answers through posted guidance and community discussions. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Cipher & Row supports all three of the features reviewers rate most highly: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user language automatically, and handle customer conversations more accurately, allowing teams to improve service quality and manage higher chat volumes with less manual work. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Cipher & Row 21 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Enterprise Contact vendor for details It includes: - Multiple bots - Dedicated support - Team access - Integration assistance - Custom Service Level Agreements (SLAs) ## Integrations [ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.