# Cipher & Row Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cipher & Row Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10034527/Cipher-Row --- # Cipher & Row Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Cipher & Row ## What is Cipher & Row? Cipher & Row is a freight verification tool used to verify carriers and brokers in North America. In addition to verification, there are tools to help dispatchers and brokers such as package and document scanners and an MCP. Cipher and Row has additional fraud signals to help catch double brokering and other fraud schemes before you accept a load. The MCP is the first freight verification MCP to launch. ## What is Cipher & Row used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cipher & Row?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cipherandrow.com&name=Cipher & Row) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cipher & Row 0.0 VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (30) Value For Money 0.0 (0) Value For Money 4.4 (29) Customer Service 0.0 (0) Customer Service 4.7 (30) ## Cipher & Row alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (376)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Cipher & Row Overview ### What company size and specific industries is Cipher & Row built for? Cipher & Row is designed for ecommerce businesses, SaaS companies, customer support departments, and online retailers of various sizes. It fits organizations that manage online sales or support operations and need a solution suited to digital commerce and customer service environments. Features and Usability ### What are the key features of Cipher & Row? Cipher & Row offers AI and machine learning features for intent recognition, language detection, and natural language processing, along with chatbot and pre-configured bot tools. It also includes live chat, multi-channel communication, automated routing, automated responses, canned responses, lead capture, and workflow automation. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Cipher & Row starts at $49 per month for the Starter plan, which includes unlimited conversations with fair usage rules, one support bot, email support, and dashboard access. The $99 per month Pro plan adds branding removal, VIP support, early access to new features, and higher usage limits. A free trial is available. Integrations ### Which third-party tools and platforms does Cipher & Row integrate with? Cipher & Row integrates with Calendly. Getting Started and Support ### What training and onboarding options does Cipher & Row offer? Cipher & Row provides live online training and documentation to help teams get started. Live online sessions support guided setup and feature walkthroughs, while documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does Cipher & Row offer? Cipher & Row provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users multiple ways to find answers or contact support, with help options organized for self-service and direct assistance. No reviewer feedback on support quality is available. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Cipher & Row 21 features Software program that continuously adjusts its behavior based on observed data Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Interprets what a user is doing based on context and helps guide them through the process. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Helps understand a user's intentions/actions Identify different languages Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.