# Cipher & Row Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cipher & Row Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10034527/Cipher-Row --- # Cipher & Row Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Cipher & Row ## What is Cipher & Row? Cipher & Row is an AI support bot software that delivers responses to customer inquiries using knowledge base information. The system utilizes patent-pending technology to provide natural conversations while maintaining accuracy. The bot operates with "bounded intelligence," meaning it only uses approved knowledge and escalates uncertain queries when necessary. Setup involves adding knowledge base content, customizing the widget appearance, and pasting a code snippet. The platform includes analytics capabilities to help refine performance over time. Cipher & Row connects to existing systems for scheduling, forms, and payments without requiring complex integrations. The technology works by focusing on answering from approved knowledge, clearly escalating when uncertain, and connecting customers to appropriate next steps. ## What is Cipher & Row used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cipher & Row?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cipherandrow.com&name=Cipher & Row) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cipher & Row 0.0 VS. [4.7 (28)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting Price $49 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (28) Value For Money 0.0 (0) Value For Money 4.4 (27) Customer Service 0.0 (0) Customer Service 4.7 (28) ## Cipher & Row alternatives [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (355)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Cipher & Row 21 features Software program that continuously adjusts its behavior based on observed data Analyze data and automatically generate insights using AI/ML technologies Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Interprets what a user is doing based on context and helps guide them through the process. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Helps understand a user's intentions/actions Identify different languages Automatically identify and save contact information of potential customers Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Streamlining repetitive tasks and activities through automated and predefined workflows View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $49.00 Flat Rate,Per Month It includes: - 1 support bot - Average response time of ~2 seconds - Manual Knowledge Base - Widget customization - Dashboard access with conversation history - Email support Pro $99.00 Flat Rate,Per Month It includes: - Includes all features in the Starter Plan - Higher usage limits - Branding control (ability to remove "Powered by Cipher & Row") - Early access to new features - Priority support ## Integrations [ Calendly](https://www.capterra.com/p/148036/Calendly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)