--- title: "Kreechat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kreechat Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/10034533/Kreechat/" page_type: "product" language: "en" --- # Kreechat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Kreechat ## What is Kreechat? Kreechat Customer service software that offers an inbox for managing inquiries from WhatsApp, Telegram, Messenger, and Viber. It centralizes communications, automatically generating support tickets for every interaction. Real-time notifications ensure timely responses to customer messages. The platform features a library of predefined responses for addressing common questions. Multi-channel integration consolidates messages into a unified inbox, simplifying management while maintaining complete chat histories. The dashboard displays incoming tickets, their status, and allows reassignment between team members. Kreechat offers customizable chat widgets to match brand aesthetics and keeps detailed conversation records for context in ongoing customer relationships. It streamlines support operations and enhances communication effectiveness. ## What is Kreechat used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kreechat?[Manage this product listing](https://www.g2.com/products/kreechat-customer-service-software/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kreechat 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €39.99 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (22,764) Value For Money 0.0 (0) Value For Money 4.4 (15,320) Customer Service 0.0 (0) Customer Service 4.5 (13,577) ## Kreechat alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Kreechat Overview ### What company size and specific industries is Kreechat built for? Kreechat is designed for call centers, customer support departments, and businesses that handle customer conversations through WhatsApp, Telegram, Messenger, and Viber. It is best suited for service-focused organizations of any size that manage high volumes of customer communication across messaging channels. Features and Usability ### What are the key features of Kreechat? Kreechat offers live chat, inbox management, support ticket management, and customer portal features for handling customer interactions. It also includes alerts and escalation, autoresponders, call center management, interaction tracking, mobile access, reporting and statistics, surveys and feedback, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Kreechat starts with a free version and free trial, while the Lite plan has no listed price. The Plus plan is €39.99 per month flat rate, followed by Pro at €59.99 and Max at €119.99. Lite includes 1 agent, Telegram only, and 30 tickets per week. Getting Started and Support ### What training and onboarding options does Kreechat offer? Kreechat provides documentation and videos for training and onboarding. Documentation gives teams written reference material for setup and feature guidance, while videos offer visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Kreechat offer? Kreechat provides email/help desk support and chat for customer assistance. Support is available through these channels for users who need help with setup, account issues, or product questions. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Kreechat supports all three of the features reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage service requests efficiently, handle customer calls in one system, and stay connected across channels, allowing teams to respond faster and deliver more consistent customer support. Alerts/Escalation System alerts about the need to escalate an issue or request Autoresponders Create and automatically send premade copy in response to customer messages Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customer Portal A website or login for customers to access information Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Inbox Management Organize, prioritize, and manage incoming communications Kreechat 14 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customer Portal: A website or login for customers to access information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10034533/Kreechat/pricing/) Plus Plan €39.99 Flat Rate,Per Month It includes: - Agents: Up to 5 - Tickets: Unlimited - Channels: Messenger, Telegram, WhatsApp, Viber - Chatbot: 1 Pro Plan €59.99 Flat Rate,Per Month It includes: - Agents: Up to 10 - Tickets: Unlimited - Channels: Messenger, Telegram, WhatsApp, Viber - Chatbot: 1 Max Plan €119.99 Flat Rate,Per Month It includes: - Agents: Up to 15 - Tickets: Unlimited - Channels: Messenger, Telegram, WhatsApp, Viber - Chatbot: 3 Ultimate Plan Contact vendor for details It includes: - Agents: Custom - Tickets: Custom - Channels: Custom - Chatbot: Custom Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.