# inTouch Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about inTouch Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/10034534/inTouch/reviews --- # inTouch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) inTouch ## What is inTouch? inTouch helps businesses manage SMS marketing campaigns from a single platform, combining high deliverability with automation and real-time analytics. Users can create personalised SMS campaigns, segment recipients, schedule messages and monitor delivery performance. The platform also supports multichannel strategies, integrating SMS with Email and RCS, and includes fallback rules to ensure message delivery. Agencies benefit from multilevel account management, enabling them to handle multiple clients efficiently. ## What is inTouch used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €14.5 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for inTouch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://rdcom.com&name=inTouch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### inTouch 4.9 (13) VS. [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price €14.5 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.4 (1,093) Value For Money 4.8 (11) Value For Money 4.0 (849) Customer Service 4.9 (13) Customer Service 4.3 (879) ## inTouch alternatives [4.4 (15,353)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (2,919)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.5 (1,136)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10034534/inTouch/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.9 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time SMS Messaging 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Send messages via SMS Multi-Language 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and support multiple languages API 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Automated Responses 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages inTouch 68 features Send and receive text messages to communicate with clients or prospects in real-time Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage user consent requests and documents Manage, organize, and store contact information Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Plan, execute, and analyze email marketing campaigns Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Track delivered, received, and opened emails Predefined actions automatically performed on the occurance of specific events Ensure compliance with the General Data Protection Regulation protocols Add, edit, and manipulate HTML code directly Store and manage images Track interaction history by documenting conversations for contacts Create landing pages or online forms designed to capture new leads and prospects Manage the process of attracting and converting business prospects into leads Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Optimize content to ensure it is easily accessible for mobile users Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Create and update newsletter content to increase engagement Track the number of open emails, messages, and texts for any campaign Adjust communications based on previous interactions or personal preferences Preview materials before finalizing projects Streamlining repetitive tasks and activities through automated and predefined workflows Analyze and gain insights into data in real-time Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Send individual or bulk text messages at predetermined times Track visibility and traffic from search engines Group leads or contacts based on their specific characteristics Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Add or remove subscribers from mailing lists Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.8 (13) 4.8 Based on 13 reviews ## Pricing Value for money 4.8 (11) Free Trial Email subscriptions €14.50 Flat Rate,Per Month Email packages €25.00 Flat Rate,Per Month Mobile Packages €16.00 Flat Rate,Per Month SMS Reception €60.00 Flat Rate,One Time Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.9 Based on 13 reviews Filter by rating 5(12) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Andrea P. Facility and General Services Manager Pharmaceuticals ### "Reliable and User-Friendly CRM for Everyday Business Needs Option 2 (more positive):" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2026 My overall experience with inTouch has been positive. It has helped improve organization within our team and made it easier to manage client relationships and marketing activities. While there is room for improvement in advanced customization and reporting features, the platform delivers solid value and supports daily operations effectively. I would recommend it to businesses looking for a practical and easy-to-use CRM solution. Pros inTouch is very user-friendly and easy to navigate, even for team members who are not very tech-savvy. The contact management system is well organized and makes it simple to track leads, customer interactions, and follow-ups. The email automation features are particularly helpful for saving time and maintaining consistent communication with clients. Overall, it centralizes many important business processes in one place. Cons Some advanced features could be more robust, especially for businesses with more complex workflows. There are certain customization limitations, and occasionally the interface could be more intuitive in specific sections. Reporting and analytics could also offer more detailed insights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alessandro A. Developer Internet ### "Piattaforma multicanale affidabile per esigenze enterprise" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Solida piattaforma enterprise: affidabile per invii transazionali e campagne marketing, con supporto reattivo; consigliata se si pianifica un onboarding strutturato per il team. Pros Gestione centralizzata di SMS ed email con editor drag‑and‑drop per campagne; automazioni personalizzabili e API ben documentate, utili per integrazioni complesse. Cons La curva di apprendimento per le funzionalità avanzate è significativa; la reportistica potrebbe offrire dashboard più intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ET Eduart T. CTO Marketing and Advertising ### "Powerful automation and segmentation | highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 We’ve been using inTouch for many years for campaigns/notifications/customer communications and it has been a very positive experience. It helped us organize our messaging workflow, launch campaigns faster, and keep communication consistent across our team. The platform feels reliable, and the support team has been quick and practical when we had questions. Overall, it delivers strong value and I would definitely recommend it to teams that need an efficient solution for customer messaging and campaign management. Pros All our messaging work is centralized in one place, so planning and sending campaigns is fast and consistent. Easy to segment audiences and reuse templates, which saves time and keeps communication professional. Scheduling and automation make day-to-day operations smoother and reduce manual work. Reporting is clear enough to track performance and make quick improvements. Support has been responsive and helpful whenever we needed guidance. Cons Initial setup takes a bit of time to configure everything the best way, but after that it is easier to manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Serena L. Customer care Higher Education ### "Semplice da usare e completa!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2026 Pros Piattaforma intuitiva e completa, permette di comunicare agevolmente con i propri clienti e di ottimizzare le attività di contatto. Particolarmente gradito il servizio clienti, molto attento e disponibile. Cons Non ho niente di negativo da segnalare, ho trovato la piattaforma molto chiara e funzionale. Per i miei scopi va benissimo così Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Giacomo L. CEO Graphic Design ### "Intouch: The best SMS/Web email platform to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2026 Nothing to complain about. The email platform's deliverability is truly fantastic. We're getting over 99% of our emails delivered, and the same goes for messaging. The dashboard where you can keep everything under control is easy and intuitive to use. On a scale of 1 to 10, it's a 12. Pros InTouch is a truly fantastic email and SMS platform. I've used it for SMS marketing and newsletters and found everything to be straightforward, simple, and intuitive to use. Cons Everything is perfect, it's difficult to say what can be improved on this platform, I don't think anything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PQ Patrizia Q. ASSISTENTE CLIENTI Marketing and Advertising ### "Inviare le newsletter con facilità!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2026 ho iniziato diverso tempo fa e ho visto crescere il prodotto in maniera positiva. Sono state aggiunte diverse implementazioni molto utili per gli utenti che lo usano. Pros è un sistema semplice e intuitivo e l'assistenza è gentile e veloce nella risoluzione dei problemi. Positivo il fatto che le richieste che facciamo vengono prese in considerazione come implementazioni. Cons Mi piacerebbe una guida accompagnata anche con video esplicativi per le parti più complesse così da poter essere autonoma. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2026 Ciao Patrizia, grazie davvero per la tua recensione e per il supporto costante alla crescita di inTouch. Ci fa molto piacere sapere che trovi la piattaforma intuitiva e che il nostro team di assistenza riesce a esserti utile in modo rapido ed efficace. Riguardo al tuo desiderio di avere una guida con video esplicativi, siamo felici di dirti che abbiamo già realizzato diversi mini‑tutorial che mostrano passo passo le principali operazioni della piattaforma. Puoi trovarli sia sul nostro canale YouTube sia sul nostro sito: https://rdcom.com/tutorial/ Continueremo ad ampliare la libreria di contenuti formativi per rendere l’esperienza sempre più semplice e autonoma. Il tuo feedback ci aiuta a capire dove migliorare e ci conferma che stiamo andando nella direzione giusta. Grazie ancora per la fiducia e per far parte di inTouch. Alberto P. Product Owner Pharmaceuticals ### "Studiofarma-Intouch" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 20, 2026 InTouch è un portale web eccellente per la gestione degli SMS: grafica pulita, interfaccia intuitiva e funzioni complete quanto meno per l'utilizzo e le necessità attuali della mia attività. Le statistiche e le verifiche sugli invii SMS dei nostri clienti sono chiare, con dashboard, filtri e report utili. È uno strumento utile soprattutto per attività di controllo e monitoraggio. Pros Ha una bella grafica, soprattutto l'ultima versione, ed è intuitiva. I grafici della dashboard danno una sintesi immediata della situazione. Cons Nel passato alcune funzioni mancanti che poi sono state integrate. Quindi nulla da segnalare per l'uso che ne faccio. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Loris N. Jordy Computer Software ### "Smart for inTouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2026 I’ve been using this platform for some time now and I must say the experience is more than positive. Everything feels polished, and the performance is consistently fast, which is exactly what I was looking for. It’s rare to find a tool that combines ease of use with such powerful capabilities so effectively! Pros I am incredibly impressed by the overall performance of this platform. Its lightning-fast response times combined with seamless integration options for external software have completely transformed my daily workflow into a much more efficient and productive process Cons It is great to see the platform providing RCS messaging support, as it significantly enhances the quality of mobile communication. However, adding a native WhatsApp integration would be a game-changer, allowing us to manage all our customer interactions from a single, unified interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Martina G. Backoffice Retail ### "Communicate across multiple channels with consistent ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 19, 2026 This is an excellent tool for daily work that significantly improves my productivity thanks to its speed and very well-organized interface Pros It's a complete solution with advanced features and an intuitive interface that streamlines every task Cons Nothing in particular; every minor imperfection is quickly fixed by the developer, who keeps me updated via newsletter and right on the dashboard Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Camilla S. Marketing Specialist Telecommunications ### "inTouch: la tua comunicazione a portata di...tocco!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2026 La mia esperienza con inTouch è positiva: la piattaforma è intuitiva, completa e permette di gestire campagne multicanale in modo efficace. Le automazioni semplificano il lavoro quotidiano e il supporto è sempre puntuale. Pros La possibilità di avere tutto in un'unica piattaforma: SMS, email, RCS. Ma anche la possibilità di impostare automazioni e studiare i report di analisi. Un unico ambiente, chiaro e facile da usare! Cons Non ci sono particolari svantaggi che voglio segnalare. La piattaforma risulta completa e ben fatta... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LO Laura O. Communication specialist Telecommunications ### "inTouch: un'esperienza positiva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2026 Complessivamente mi sono trovata molto bene, l'ho trovata molto completa e anche il supporto è sempre presente e disponibile. Pros La quantità di servizi che offre la piattaforma e la possibilità di poter comunicare con più canali. Cons In generale mi sono trovata bene con tutte le funzionalità di inTouch, solo la configurazione dei template per le email può essere migliorata. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raffaele I. Marketing specialist Marketing and Advertising ### "Easy and stress-free campaign management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2026 inTouch has made my work much smoother. Campaign management is clear and fast, and everything stays organized. It saves time and keeps marketing activities fully under control. Pros I like that all digital communications are in one place. I can plan campaigns, segment contacts, and track results without juggling multiple apps. Cons It takes a little time to get familiar with all the features, but nothing difficult or frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS mauro s. Director Marketing and Advertising ### "simple, functional and powerful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2026 Pros essential, easy and powerful. InTouch is efficient for both scheduled and automatic messages. It also allows for simple integration with a comprehensive and well-organized library. Cons maybe the statistics but they are about to be updated. An important positive factor is the consistency with which the platform is updated and implemented with new features. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) For better management of campaigns and privacy policies of members Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing inTouch inTouch was simpler and more functional for my business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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