# Sense Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sense Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10034541/Sense --- # Sense Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on December 19, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Sense ## What is Sense? Sense is an AI-powered platform that optimizes customer service operations in contact centers. It analyzes calls, messages, and emails to measure quality, compliance, sentiment, and empathy in real-time. By automating quality assurance with consistent scoring and feedback, Sense enhances operational standards while saving time. The platform includes Sense Assist, which creates call summaries, identifies follow-up tasks, and generates professional emails. Customizable QA scorecards measure specific priorities for each business, while reporting dashboards transform data into actionable insights. Managers can provide targeted feedback on specific parts of calls, and the Performance module tracks agent progress over time. Auto-tagging functionality categorizes calls by purpose, eliminating manual logging requirements. Sense integrates with leading phone systems and CRM platforms through secure APIs, allowing for streamlined data flow between systems. ## What is Sense used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sense?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://systemsx.co.uk/&name=Sense) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sense 0.0 VS. [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price £50 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,177) Value For Money 0.0 (0) Value For Money 4.5 (1,933) Customer Service 0.0 (0) Customer Service 4.3 (1,922) ## Sense alternatives [4.8 (182)](https://www.capterra.com/p/142813/Workpuls/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Sense 4 features Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Sense £50.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)