--- title: "Sense Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sense Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10034541/Sense/" page_type: "product" language: "en" --- # Sense Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Sense ## What is Sense? Sense is an AI-powered platform that optimizes customer service operations in contact centers. It analyzes calls, messages, and emails to measure quality, compliance, sentiment, and empathy in real-time. By automating quality assurance with consistent scoring and feedback, Sense enhances operational standards while saving time. The platform includes Sense Assist, which creates call summaries, identifies follow-up tasks, and generates professional emails. Customizable QA scorecards measure specific priorities for each business, while reporting dashboards transform data into actionable insights. Managers can provide targeted feedback on specific parts of calls, and the Performance module tracks agent progress over time. Auto-tagging functionality categorizes calls by purpose, eliminating manual logging requirements. Sense integrates with leading phone systems and CRM platforms through secure APIs, allowing for streamlined data flow between systems. ## What is Sense used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sense?[Manage this product listing](https://www.g2.com/products/systemsx-sense/claim_requests/new?auto=true) ## Sense Overview Updated September 2026 AI summary Sense supports contact centers and customer-focused teams with quality management, customer experience tools, employee coaching, and analytics, available through cloud-based deployment. Designed for organizations of any size managing high volumes of customer interactions, it emphasizes performance tracking and coaching but does not include call recording or routing, instead focusing on compliance, feedback, and reporting capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sense 0.0 VS. [4.9 (24)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price £50 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (12) Value For Money 0.0 (0) Value For Money 4.8 (12) Customer Service 0.0 (0) Customer Service 4.9 (12) ## Sense alternatives [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about Sense Overview ### What company size and specific industries is Sense built for? Sense is designed for contact centers, sales operations, customer support teams, and service departments, making it a fit for businesses that manage high volumes of customer interactions. It is best suited to organizations with dedicated operations in sales and support rather than a specific industry or company size. Features and Usability ### What are the key features of Sense? Sense offers compliance, customer experience management, feedback collection, quality management, reporting and analytics, dashboards, and employee coaching tools. These features support monitoring standards, tracking customer interactions, reviewing performance data, and organizing coaching activities across teams. Getting Started and Support ### What training and onboarding options does Sense offer? Sense provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning, feature lookups, and step-by-step guidance when needed. Getting Started and Support ### What customer support options does Sense offer? Sense offers email/help desk, a knowledge base, and phone support. Support information is available through these channels, but no reviewer feedback is available to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 219 Contact Center Quality Assurance reviews Capterra reviewers highlight the following features as the top priorities when choosing contact center quality assurance software: - **Call Recording** (**65%** of reviewers rated this feature as critical) - **Quality Management** (**52%**) - **Call Routing** (**70%**) Sense includes **Quality Management**, which helps teams review agent performance and maintain service standards. However, it does not offer **Call Recording** or **Call Routing**. Instead, it provides **Reporting/Analytics** (**50%**), giving teams another way to track trends, monitor results, and make informed decisions based on performance data, helping businesses improve oversight and support more consistent customer interactions. Compliance Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Dashboards An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Feedback Provides thorough, actionable feedback regarding security vulnerabilities, or allows collaborators to do the same. Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Sense 7 features ### All Features - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback: Provides thorough, actionable feedback regarding security vulnerabilities, or allows collaborators to do the same. - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Sense £50.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.