# Sense Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sense Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10034541/Sense --- # Sense Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Sense ## What is Sense? Sense is an AI-powered platform that optimizes customer service operations in contact centers. It analyzes calls, messages, and emails to measure quality, compliance, sentiment, and empathy in real-time. By automating quality assurance with consistent scoring and feedback, Sense enhances operational standards while saving time. The platform includes Sense Assist, which creates call summaries, identifies follow-up tasks, and generates professional emails. Customizable QA scorecards measure specific priorities for each business, while reporting dashboards transform data into actionable insights. Managers can provide targeted feedback on specific parts of calls, and the Performance module tracks agent progress over time. Auto-tagging functionality categorizes calls by purpose, eliminating manual logging requirements. Sense integrates with leading phone systems and CRM platforms through secure APIs, allowing for streamlined data flow between systems. ## What is Sense used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sense?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://systemsx.co.uk/&name=Sense) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sense 0.0 VS. [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price £50 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,178) Value For Money 0.0 (0) Value For Money 4.5 (1,934) Customer Service 0.0 (0) Customer Service 4.3 (1,923) ## Sense alternatives [4.8 (221)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about Sense Overview ### What company size and specific industries is Sense built for? Sense is designed for contact centers, sales operations, customer support environments, and service departments across small, mid-market, and enterprise organizations. It fits businesses that manage high volumes of customer or sales communication and need support for operational teams handling service and response workflows. Features and Usability ### What are the key features of Sense? Sense offers customer experience management, employee coaching tools, quality management, and reporting/analytics. These features support customer interaction review, coaching workflows, quality scoring, and performance reporting across service teams. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Sense offer? Sense provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference materials for self-paced review of features and steps. Getting Started and Support ### What customer support options does Sense offer? Sense offers email/help desk, a knowledge base, and phone support. These channels give users direct help and self-service resources for common questions and account issues. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times or helpfulness. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Employee Coaching Tools Conduct & deliver coaching sessions to improve employee performance or facilitate development Quality Management Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Sense 4 features Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Sense £50.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.