--- title: "ChatGenius Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatGenius Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/10034735/ChatGenius/" page_type: "product" language: "en" --- # ChatGenius Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ChatGenius ## What is ChatGenius? ChatGenius automates Instagram and Facebook DMs, starting with comments. Comment-to-DM: pick a post, set a keyword, and everyone who comments gets a DM with your link, offer, or lead magnet, plus an optional public reply. Rewind reaches people who commented before the trigger existed, within Meta's 7-day window. AI replies: answers DMs from your own FAQs and documents. Run it fully automatic, or in Copilot mode where it drafts and you approve. A knowledge gap report shows the questions it could not answer so you can fill them in. Flows: a visual builder for keyword, comment, and story-reply automations. Booking: the AI books appointments into Google Calendar or GoHighLevel inside the chat. Also included: a shared inbox, Content Studio for scheduling posts to Instagram, Facebook, and TikTok, a REST API, webhooks, and an MCP server. Meta Verified Tech Provider. English, French, Portuguese, and Spanish. Free plan available, paid plans from $29/month. ## What is ChatGenius used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatGenius?[Manage this product listing](https://www.g2.com/products/sumgeniusai-chatgenius/claim_requests/new?auto=true) ## ChatGenius Overview Updated September 2026 AI summary ChatGenius delivers AI-driven messaging tools for businesses of all sizes seeking to manage customer conversations across platforms like Facebook Messenger and Instagram. It features live chat, chatbots, autoresponders, multi-channel support, and language capabilities, with added AI functions such as intent recognition and sentiment analysis. Deployed as a cloud-based solution, it integrates with ChatGPT, Google Calendar, and communication platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatGenius 0.0 VS. [### AlpacaRelay](https://www.capterra.com/p/10040149/AlpacaRelay/) [5.0 (16)](https://www.capterra.com/p/10040149/AlpacaRelay/#reviews) Starting Price $29 Flat Rate, Per Month Starting Price $19 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (16) Value For Money 0.0 (0) Value For Money 4.8 (16) Customer Service 0.0 (0) Customer Service 5.0 (16) ## ChatGenius alternatives [BoardLens](https://www.capterra.com/p/10051554/BoardLens/) [5.0 (4)](https://www.capterra.com/p/10051554/BoardLens/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10051554/BoardLens/) [Volumental](https://www.capterra.com/p/10042692/Volumental/) [5.0 (3)](https://www.capterra.com/p/10042692/Volumental/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10042692/Volumental/) [Pollo AI](https://www.capterra.com/p/10035900/Pollo-AI/) [4.9 (134)](https://www.capterra.com/p/10035900/Pollo-AI/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035900/Pollo-AI/) [Ageless AI](https://www.capterra.com/p/10046676/Ageless-AI/) [4.8 (6)](https://www.capterra.com/p/10046676/Ageless-AI/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10046676/Ageless-AI/) ## FAQs about ChatGenius Overview ### What company size and specific industries is ChatGenius built for? ChatGenius is designed for growing brands, including content creators, marketing professionals, e-commerce businesses, and customer service teams that use Facebook Messenger and Instagram. It fits small to mid-sized organizations that need to manage social messaging and customer interactions on those channels. Features and Usability ### What are the key features of ChatGenius? ChatGenius offers live chat, chat/messaging, chatbots, and autoresponders for customer conversations, plus multi-channel communication and multi-language support. It also includes AI/machine learning, generative AI, natural language processing, intent recognition, sentiment analysis, knowledge base management, reporting/analytics, and workflow management. Pricing ### How much does it cost and what fees or limitations are included? ChatGenius starts at $29 per month for the Creator plan, with a free version and a 7-day free trial. Professional costs $99 per month, and Business costs $297 per month. Creator includes 500 AI conversations; Professional includes 2,500; Business includes 10,000, plus unlimited team members and knowledge docs. Integrations ### Which third-party tools and platforms does ChatGenius integrate with? ChatGenius integrates with ChatGPT, Google Calendar, Instagram, Messenger, and Twilio. These catalog integrations cover conversational AI, scheduling, social messaging, and SMS or communication workflows. Getting Started and Support ### What training and onboarding options does ChatGenius offer? ChatGenius provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives users written reference material for learning features and checking steps as needed. Getting Started and Support ### What customer support options does ChatGenius offer? ChatGenius provides email/help desk, FAQ/forum, and phone support. These channels give users direct contact options and self-service guidance for common questions. No reviewer feedback is available about response times, helpfulness, or support frustrations, so support quality cannot be assessed from user comments. ## Features AI summary Based on 1,134 Conversational Marketing Platform reviews Capterra data shows that buyers of conversational AI platforms rank the following features as their top priorities: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) ChatGenius supports all three of the features reviewers value most: **Chatbot**, **API**, and **Lead Capture**. Together, these capabilities help businesses automate conversations, connect the platform with other systems, and collect prospect information more effectively, allowing teams to respond faster, manage integrations with less manual work, and turn more interactions into qualified opportunities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat ChatGenius 26 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Distinct AI Functionality: Have features and use cases that do not fit into existing AI software categories - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Niche Application: Address unique or niche requirements not covered by mainstream software solutions - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Specialized or Emerging Capabilities: Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10034735/ChatGenius/pricing/) Free $0.00 It includes: - 2 Comment Triggers - Lead Capture & Scoring - 1 Market Intel Competitor - Analytics Dashboard - 50 conversations/month - 1 Flow - 28 Languages Creator $29.00 Flat Rate,Per Month It includes: - 1 team member - Email support - 7-day free trial - 10 comment triggers - GHL + Calendar integrations - Smart Followups - Lead Capture & Scoring - 1500 conversations/month - AI Media Library - 5 Flows - 3 Market Intel Competitors Professional $99.00 Flat Rate,Per Month It includes: - 8,000 Conversations/month - 20 Flows - 30 comment triggers - 5 team members - Priority email support - 5 Market Intel Competitors - Smart Followups - Lead Capture & Scoring - GHL + Calendar integrations - AI Comment Manager - AI Image Analysis - 500 WhatsApp Broadcasts Business $297.00 Flat Rate,Per Month It includes: - 25,000 Conversations/month - Unlimited team members - Unlimited Flows - Unlimited triggers - Phone + email support - 10 Market Intel Competitors - GHL + Calendar integrations ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.