# itellicoAI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about itellicoAI Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10034743/itellicoAI --- # itellicoAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) itellicoAI ## What is itellicoAI? itellicoAI is a voice AI platform for call centers, sales, and service operations that facilitates natural, context-aware conversations. The system includes multilingual capabilities, knowledge base integration, and dynamic variables for personalized interactions. Call management features encompass intelligent routing, queue management, and real-time monitoring tools. The platform provides analytics for tracking interaction performance and conversation trends. itellicoAI integrates with existing CRM systems, sales tools, and business applications through API connectivity. The cloud-native architecture supports scalable operations with security measures. Additional functionality includes automated sales campaigns and customer engagement tools for outreach efforts. The platform combines conversation technology with operational tools to streamline communication processes. ## What is itellicoAI used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for itellicoAI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://itellico.ai&name=itellicoAI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### itellicoAI 5.0 (2) VS. [### UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting Price $99 per user, per month Starting Price $10 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (73) Value For Money 5.0 (2) Value For Money 4.8 (70) Customer Service 5.0 (2) Customer Service 4.7 (70) ## itellicoAI alternatives Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019191/Denser-AI/) [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Natural Language Processing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Speech Synthesis 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The ability of a bot to respond to user queries in synthesised voice itellicoAI 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Tracks metrics that provide insight into how a user interacts with any interface or product For the intention to be used by developers Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Growth $99.00 Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Lex TM. CEO Computer Software ### "Voice-AI has a new kid in town" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Love to work with it and customer support is great. As Voice Intelligence needs a lot of social coding and finetuning, itellico delivers it. Pros So many setup options to fine-tune Voice-AI environments. Reliable and stable server environment builds trust for clients Cons Regular new versions sometimes confuse existing skills. However, there are documents to understand the changes. Switched from [Retell AI](https://www.capterra.com/p/10026733/Retell-AI/) Easier to work with, Austria-based company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Michael L. Webdesigner Design ### "Schnelle Integration, professionelles Ergebnis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2026 Als Webdesigner bin ich bei Tools kritisch, was Integration und Look & Feel angeht. itellicoAI hat mich hier positiv überrascht, denn das Widget ist schnell eingebunden, lässt sich gut ans Branding anpassen und wirkt für Besucher durchweg professionell. Die Kombination aus Web-Widget und Telefonie macht das Tool besonders flexibel: Voice lässt sich sowohl auf der Website als auch am Telefon einsetzen, ohne zwei getrennte Systeme verwalten zu müssen. Insgesamt eine runde Lösung für alle, die Voice-KI schnell und sauber produktiv einsetzen wollen." Pros itellicoAI ist für mich eine starke Plattform, wenn man Voice-Funktionen sowohl auf der Website als auch über Telefonie nutzen will. Aus Webdesigner-Sicht überzeugt vor allem, wie schnell das Widget sauber läuft und wie gut sich das Erscheinungsbild ans Branding anpassen lässt. Cons Noch mehr Vorlagen und Best-Practice-Beispiele für typische Branchen und Szenarien wären wünschenswert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)