--- title: "ReviewSense Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ReviewSense Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10034896/ReviewSense/" page_type: "product" language: "en" --- # ReviewSense Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ReviewSense ## What is ReviewSense? ReviewSense is an AI-powered review management solution that enables businesses to track, organise, and respond to customer feedback from a single, unified dashboard. The platform brings together reviews from multiple sources, automatically analyses sentiment and common topics, and highlights recurring patterns that may affect customer satisfaction and performance. ReviewSense helps teams reply more efficiently by generating on-brand AI response suggestions, supporting faster and more consistent engagement, and issuing real-time alerts when new reviews or notable trends appear. ## What is ReviewSense used for? [Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $11.25 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ReviewSense?[Manage this product listing](https://www.g2.com/products/reviewsense-ai/claim_requests/new?auto=true) ## ReviewSense Overview Updated September 2026 AI summary ReviewSense provides small businesses with cloud-based tools for managing and monitoring online reviews. It features a dashboard, review notifications, sentiment analysis, and response management to help organizations track and address customer feedback. With optional AI Copilot and generative AI capabilities, ReviewSense aims to enhance review handling efficiency for companies seeking a unified approach to online reputation management. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ReviewSense 0.0 VS. [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $11.25 Flat Rate, Per Year Starting Price $19 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (155) Value For Money 0.0 (0) Value For Money 4.6 (148) Customer Service 0.0 (0) Customer Service 4.8 (147) ## ReviewSense alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about ReviewSense Overview ### What company size and specific industries is ReviewSense built for? ReviewSense is designed for small and growing businesses, as well as multi-location organisations and marketing teams that manage customer reviews across multiple online platforms. It suits companies that need to track and respond to feedback in a distributed business environment, rather than a single industry or sector. Features and Usability ### What are the key features of ReviewSense? ReviewSense offers ratings and reviews management, review monitoring, response management, and review notifications for tracking customer feedback. It also includes sentiment analysis, real-time analytics, performance metrics, activity dashboards, and monitoring across multiple locations and languages, plus AI Copilot and generative AI for analysis and reply support. Pricing ### How much does it cost and what fees or limitations are included? ReviewSense starts at $11.25 per year for the Starter plan, which covers one location, 50 AI responses monthly, and basic analytics. The Pro plan is $33.75 per year, and Enterprise is $82.50 per year. A free trial is available, with no setup fees stated. Integrations ### Which third-party tools and platforms does ReviewSense integrate with? ReviewSense integrates with Apple Business Essentials, Facebook Business Suite, Google Business Review Link Generator, and Trustpilot. These catalog integrations cover business management, social media, review generation, and reputation platforms, giving ReviewSense a focused set of connections for managing customer feedback and review collection. Getting Started and Support ### What training and onboarding options does ReviewSense offer? ReviewSense provides documentation and videos to help teams get started. Documentation offers written reference material for setup and ongoing use, while videos provide visual guidance for learning features and reviewing steps at a self-paced pace. Getting Started and Support ### What customer support options does ReviewSense offer? ReviewSense provides email/help desk, phone support, and chat. Support quality is not described in reviewer feedback here, so no claims can be made about response times, helpfulness, or common issues. The listed channels indicate direct access to assistance through written, phone, and chat-based contact. ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) ReviewSense includes **Review Monitoring**, which helps businesses track incoming reviews across channels and stay aware of customer sentiment as it changes. However, it does not offer **Review Request** or **Feedback Management**. Its support for **Review Monitoring** gives teams a clear view of brand perception and customer feedback trends, helping businesses respond faster to issues and maintain a stronger online reputation. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Engagement Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. Generative AI Use AI to generate content in the form of text, images, videos, etc. Insights Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit ReviewSense 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement: Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Marketing: Marketing tools that integrate with a website or social media, email marketing, or help create printed marketing materials. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10034896/ReviewSense/pricing/) Starter $11.25 Flat Rate,Per Year It includes: - 3 Platforms (Google, Facebook, Trustpilot) - 50 AI Responses/month - Consolidated Review Dashboard - Basic Analytics - Email Support - Single User Only Pro $33.75 Flat Rate,Per Year It includes: - All 5 Platforms + App Stores - 300 AI Responses/Month - Custom Brand Voice Settings - Approval & Edit Workflow - Advanced Analytics & Reports - Negative Review Alerts - Priority Support - Team Collaboration (Up to 5 Users) Enterprise $82.50 Flat Rate,Per Year It includes: - Unlimited AI Responses - 24-hour Response Guarantee - Dedicated Account Manager - White-label Reports - API Access - Custom Integrations - Phone Support - Unlimited Team Members ## Integrations [ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Google Business Review Link Generator](https://www.capterra.com/p/205038/Google-Business-Review-Link-Generator/)[ Apple Business Essentials](https://www.capterra.com/p/251804/Apple-Business-Essentials/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.