--- title: "Engrana Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Engrana Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10034903/Engrana/" page_type: "product" language: "en" --- # Engrana Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Engrana ## What is Engrana? Engrana is automation software for WhatsApp, Instagram, and Facebook that simplifies communication for businesses. It integrates with calendars to manage appointments through automated confirmations, reminders, and follow-ups, responding to inquiries 24/7 with a natural conversational tone. The system sends confirmation requests 24 hours before appointments and reminders three hours prior. If appointments aren't confirmed, it frees up the time slot. After visits, Engrana sends personalized follow-ups and collects feedback. Engrana also gathers reviews, sends tailored recommendations, and reminds clients about expiring service packages. Operating in the background, it lets business owners focus on clients instead of administrative tasks. With minimal technical setup required, Engrana is personalized during onboarding and runs continuously to maintain client communication without constant monitoring ## What is Engrana used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €89 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engrana?[Manage this product listing](https://www.g2.com/products/engrana/claim_requests/new?auto=true) ## Engrana Overview Updated September 2026 AI summary Engrana is a chatbot solution for small businesses, midsize, and enterprise companies seeking automated customer support and lead capture across WhatsApp, Instagram, and Facebook. Its features include automated responses, natural language processing, multi-channel and multi-language support, canned replies, and workflow automation. Engrana is cloud-based, offering integration with 1CRM and calendar sync capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engrana 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €89 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Engrana alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Engrana Overview ### What company size and specific industries is Engrana built for? Engrana is designed for appointment-based local businesses, especially small businesses in hair and beauty, massage, physiotherapy, spas, and small clinics. It fits service providers that need help managing booking confirmations, customer replies, no-shows, and review requests through WhatsApp, Instagram, and Facebook. Features and Usability ### What are the key features of Engrana? Engrana offers automated responses, automated routing, canned responses, and a chatbot for customer support and lead capture. It also includes lead qualification, multi-channel communication, multi-language support, natural language processing, pre-configured bot templates, transcripts and chat history, and workflow automation for handling conversations and routing. Pricing ### How much does it cost and what fees or limitations are included? Engrana starts at €89 per month with the TRANQUI flat-rate plan for solo providers and small teams of 1–2 people. It includes unlimited automatic responses, WhatsApp, Instagram, and Facebook integrations, calendar sync, Spanish support, 24/7 operation, updates, and review requests with private feedback filtering. Integrations ### Which third-party tools and platforms does Engrana integrate with? Engrana integrates with 1CRM. Getting Started and Support ### What training and onboarding options does Engrana offer? Engrana provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and step-by-step review of features and procedures. Getting Started and Support ### What customer support options does Engrana offer? Engrana provides email/help desk, FAQ/forum, and chat support. These channels give users a mix of direct assistance and self-service help for common questions. No reviewer feedback about support quality is available, so support speed, helpfulness, and common frustrations cannot be described from user reports. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers value most when choosing chatbot software: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Engrana supports **Automated Responses** and **Natural Language Processing**, so teams can handle routine conversations faster and respond to user questions with more relevant answers. However, it does not include **Language Detection**. Instead, it offers **Customer Support** (**46%**), a feature reviewers also rate highly. That gives businesses another way to manage user interactions effectively while helping teams respond more consistently and provide better service across customer conversations. Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality Lead Capture Automatically identify and save contact information of potential customers Engrana 13 features ### All Features - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10034903/Engrana/pricing/) TRANQUI €89.00 Flat Rate,Per Month It includes: - System running 24/7 - Unlimited automatic responses - Integrations with WhatsApp, Instagram, Facebook, and calendar sync (Google, Apple, Calendly, etc.) - Updates and improvements - Support in Spanish Enterprise Plan Contact vendor for details ## Integrations [ 1CRM](https://www.capterra.com/p/131566/1CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.