# Z360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Z360 Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more. Source: https://www.capterra.com/p/10034955/Z360 --- # Z360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Z360 ## What is Z360? Z360 is an AI answering service and business platform built for small businesses. Based in Richardson, TX, it helps service companies eliminate missed calls, automate lead follow-up, and give every employee a powerful AI assistant. The platform answers every phone call, text, email, and chat 24/7, then books appointments, qualifies leads, and updates your CRM automatically. Z360 serves HVAC, plumbing, electrical, dental practices, medical clinics, law firms, and 40+ other industries. ## What is Z360 used for? [AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Z360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://z360.biz/&name=Z360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Z360 0.0 VS. [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (18,125) Value For Money 0.0 (0) Value For Money 4.0 (12,812) Customer Service 0.0 (0) Customer Service 4.1 (14,043) ## Z360 alternatives [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (6)](https://www.capterra.com/p/10022285/ZoomInfo-Copilot/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Vambe](https://www.capterra.com/p/10035520/Vambe/) [4.9 (21)](https://www.capterra.com/p/10035520/Vambe/#reviews) Starting price $413.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035520/Vambe/) ## FAQs about Z360 Overview ### What company size and specific industries is Z360 built for? Z360 is designed for customer service, sales, and marketing teams, as well as businesses that use CRM platforms. It fits organizations of different sizes that need a tool for managing customer interactions and supporting CRM-based workflows across these core business functions. Features and Usability ### What are the key features of Z360? Z360 offers CRM and contact management, plus sales pipeline management, lead management, lead scoring, and lead qualification. It also includes omnichannel outreach through email, SMS messaging, chat/messaging, and call tracking, along with workflow automation, reporting/analytics, calendar management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Z360 starts at $99 per month for the Main Platform flat-rate plan, which includes complete platform access, Ask Z assistant for every teammate, 100+ integrations and browser actions, and Inquiries with Tickets handoff. A free trial is available. No extra fees or pricing limits are listed. Getting Started and Support ### What training and onboarding options does Z360 offer? Z360 provides videos for training and onboarding support. Videos can offer guided demonstrations of features and processes, giving teams a visual reference for setup and product use. This format supports self-paced learning and can be revisited as needed during early product adoption. Getting Started and Support ### What customer support options does Z360 offer? Z360 provides Email/Help Desk, Phone Support, and Chat for customer support. These channels give users direct ways to contact the support team for account questions, setup help, and troubleshooting. No reviewer feedback is available here, so support experience details cannot be assessed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Writing Assistant Generates and edits text using machine learning Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Calendar Management Track and manage schedules and meetings via an integrated calendar Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Chatbot AI-based platform which conducts a conversation via auditory or textual methods Z360 38 features Generates and edits text using machine learning Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and manage schedules and meetings via an integrated calendar Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content The process of entering information or updating records in a computer system or database Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Track delivered, received, and opened emails Caters to sales teams Use AI to generate content in the form of text, images, videos, etc. Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Manage the process of planning and scheduling meetings, including agenda creation Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Pipeline view and tracking lead status Plan availability and assign specific time slots for tasks and resources Send messages via SMS Train your system to interpret and transcribe voice messages Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows ## Pricing Free Trial Main Platform $99.00 Flat Rate,Per Month It includes: - Complete Platform Access - Unlimited Seats and Roles (No Per-seat Charges) - Omnichannel Inbox (Phone, SMS, Email, Chat, Socials) - Proactive CRM with Auto-logging and Actions - Ask Z Assistant for Every Teammate - Inquiries (AI Sales Pipelines) + Tickets (Human Handoff) - 100+ Integrations and Browser Actions - Transparent Usage Meters Shown In-app Before Confirmation ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.