--- title: "Xurrent IMR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Xurrent IMR Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10034973/Xurrent-IMR/" page_type: "product" language: "en" --- # Xurrent IMR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Xurrent IMR ## What is Xurrent IMR? Xurrent IMR is a cloud-based incident management and response platform that helps IT, SRE, and DevOps teams detect, respond to, and resolve service disruptions from one central place. It connects monitoring, communication, and ticketing tools so teams can manage the full incident lifecycle without switching between apps. Teams use it to set up on-call schedules, route alerts across phone, SMS, email, Slack, and Microsoft Teams, and automate response workflows using attached runbooks and playbooks. Built-in noise reduction groups related alerts and pauses transient ones to cut down on unnecessary notifications. Core features include escalation policies, SLA monitoring, bidirectional Jira sync, service dependency mapping, postmortem generation, and an analytics dashboard tracking response time metrics by team, service, and user. Xurrent IMR suits startups to large enterprises across SaaS, fintech, healthcare, e-commerce, telecom, and manufacturing. ## What is Xurrent IMR used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Website Monitoring](https://www.capterra.com/website-monitoring-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Xurrent IMR?[Manage this product listing](https://www.g2.com/products/xurrent-imr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Xurrent IMR 0.0 VS. [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $6 Per User, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (195) Value For Money 0.0 (0) Value For Money 4.5 (159) Customer Service 0.0 (0) Customer Service 4.5 (145) ## Xurrent IMR alternatives [4.7 (107)](https://www.capterra.com/p/172645/Teramind/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [New Relic](https://www.capterra.com/p/118128/New-Relic/) [4.5 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/118128/New-Relic/) [AlertOps](https://www.capterra.com/p/160468/AlertOps/) [4.7 (21)](https://www.capterra.com/p/160468/AlertOps/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160468/AlertOps/) ## FAQs about Xurrent IMR Overview ### What company size and specific industries is Xurrent IMR built for? Xurrent IMR is designed for startups through large enterprises, especially in SaaS, fintech, healthcare, e-commerce, telecom, manufacturing, higher education, and managed services. It is built for SRE, DevOps, and IT operations teams that need incident management across a wide range of business environments. Features and Usability ### What are the key features of Xurrent IMR? Xurrent IMR offers IT incident management, incident reporting, issue management, and ticket management for handling service events. It also includes workflow management, SLA management, monitoring, real-time notifications, activity dashboards, customizable reports, event logs, and third-party integrations across communications and compliance workflows. Pricing ### How much does it cost and what fees or limitations are included? Xurrent IMR starts at $6.0 per user/month for the Starter plan, which includes up to 5 seats, 1 team, and 5 integrations per team. The $16.0 Growth plan adds AI features, unlimited call/SMS, and up to 50 seats. Enterprise pricing is not listed, and a free trial is available. Integrations ### Which third-party tools and platforms does Xurrent IMR integrate with? Xurrent IMR integrates with over 20 tools and platforms, including Jira, Microsoft Teams, Slack, Google Workspace, Datadog, Dynatrace, Elastic Stack, Freshdesk, and Prometheus. It also connects with AppSignal, Claude, Google Cloud Compute Engine, Kubernetes, MongoDB, Sentry, Terraform, and Transaction Logging. Getting Started and Support ### What training and onboarding options does Xurrent IMR offer? Xurrent IMR provides documentation and videos for training and onboarding. Documentation offers written reference material for reviewing features and steps, while videos provide visual guidance that teams can watch for self-paced learning and feature familiarization. Getting Started and Support ### What customer support options does Xurrent IMR offer? Xurrent IMR provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Because no reviewer feedback is available on support experiences, no user sentiment about response times, helpfulness, or frustrations can be confirmed from the catalog data. ## Features AI summary Based on 984 Incident Management reviews Capterra data shows that buyers of incident management software rank the following features as their top priorities: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Xurrent IMR supports all three features that reviewers identify as most important: **Compliance Management**, **Incident Reporting**, and **Real-Time Monitoring**. Together, these capabilities help businesses stay aligned with requirements, document and track incidents clearly, and respond faster as issues develop, allowing teams to improve oversight, reduce risk, and maintain service continuity. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communications Management Record and track all relevant internal and external communications Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Reports Alter the layout and content of reports Xurrent IMR 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - On Call Scheduling: Track and organize on-call shifts - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Risk Analysis: Analyze potential risks across the organization - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10034973/Xurrent-IMR/pricing/) Starter $6.00 Per User,Per Month It includes: - Seats Up To 5 - Number Of Teams: 1 Team - Integrations Per Team: Up To 5 - Support: Community Support - Call/SMS Limits: 100/user/month for USA, Canada, and India; 25/user/month for rest of the world Growth $16.00 Per User,Per Month It includes: - Seats Up To 50 - Number Of Teams: Up To 5 Teams - Integrations Per Team: Up To 5 - Support: Business Hours (9x5) - Call/SMS Limits: Unlimited - Customer Success Manager: Shared Customer Success Manager - Status Pages: Optional Add-On ($10k/year) - AI Features - Postmortems - Playbooks - Service Dependency Mapping - Workflows Automation Enterprise Contact vendor for details It includes: - Seats: Unlimited - Number Of Teams: Unlimited - Integrations Per Team: Unlimited - Support: 24×7 Priority Support & Escalation - Call/SMS Limits: Unlimited - Customer Success Manager: Dedicated Customer Success Manager - Status Pages ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ MongoDB](https://www.capterra.com/p/127374/MongoDB/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[ Dynatrace](https://www.capterra.com/p/81932/Dynatrace/)[ Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.