# Xurrent IMR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Xurrent IMR Software - reviews, pricing plans, popular comparisons to other Incident Management products and more. Source: https://www.capterra.com/p/10034973/Xurrent-IMR --- # Xurrent IMR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Xurrent IMR ## What is Xurrent IMR? Xurrent IMR is an incident management and response solution that helps businesses unify alerting, on-call scheduling, and response workflows in a single platform. The system features AI-based alert correlation to reduce noise, intelligent routing to direct alerts to the right team members, and automated runbook execution to streamline incident resolution. Xurrent IMR includes post-incident analysis tools with automated timeline reconstruction and blameless postmortem templates, and it also provides stakeholder communication features through automated status page updates. The platform integrates with monitoring tools, communication systems, ticketing solutions, and CI/CD platforms to centralize incident management and help teams respond effectively to service disruptions. ## What is Xurrent IMR used for? [Incident Management](https://www.capterra.com/incident-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Xurrent IMR alternatives Highest Rated [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (703)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (353)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (769)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communications Management Record and track all relevant internal and external communications Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Reports Alter the layout and content of reports Xurrent IMR 31 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Record and track all relevant internal and external communications Track and manage adherence to policies for any service, product, process, or supplier Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Graphical representation of data Plan and implement business continuity measures in case of unforeseen events Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Use AI to generate content in the form of text, images, videos, etc. Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Identify and respond to unexpected problems or failures (ie. "negative events") Manage incidents related to outages or breaches in functionality of IT systems Schedule predetermined or ad hoc maintenance services and labor requests Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Track and organize on-call shifts Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Analyze potential risks across the organization Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $6.00 Per User,Per Month It includes: - Seats Up To 5 - Number Of Teams: 1 Team - Integrations Per Team: Up To 5 - Support: Community Support - Call/SMS Limits: 100/user/month for USA, Canada, and India; 25/user/month for rest of the world Growth $16.00 Per User,Per Month It includes: - Seats Up To 50 - Number Of Teams: Up To 5 Teams - Integrations Per Team: Up To 5 - Support: Business Hours (9x5) - Call/SMS Limits: Unlimited - Customer Success Manager: Shared Customer Success Manager - Status Pages: Optional Add-On ($10k/year) - AI Features - Postmortems - Playbooks - Service Dependency Mapping - Workflows Automation ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ GitLab](https://www.capterra.com/p/159806/GitLab/)[ Docker](https://www.capterra.com/p/148132/Docker/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)