--- title: "My Care CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about My Care CRM Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/10034992/My-Care-CRM/" page_type: "product" language: "en" --- # My Care CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) My Care CRM ## What is My Care CRM? My Care CRM is a cloud-based software designed to streamline operations and ensure compliance for service providers. It features compliance management aligned with ISO 27001 standards, offering real-time dashboards, alerts, and auto-generated reports. Specialized modules cover support plans, case notes, incident logging, and risk management. Staff management includes digital profiles, learning tools, and rostering, while a mobile app provides GPS check-in/out, voice-to-text, and offline access. Financial tools enable invoice generation, export options, and auto-reconciliation with accounting systems. Property management features track housing, maintenance, and safety logs. Additional tools include task tracking, asset management, and internal audits. Australian-owned, My Care CRM prioritizes data security and analytics to enhance service delivery and efficiency. ## What is My Care CRM used for? [Patient Management](https://www.capterra.com/patient-management-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$22 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for My Care CRM?[Manage this product listing](https://www.g2.com/products/my-care-crm/claim_requests/new?auto=true) ## My Care CRM Overview Updated September 2026 AI summary My Care CRM supports organizations of all sizes in managing home health care operations, with features for appointment scheduling, care plan oversight, compliance, billing, and patient records. It offers real-time notifications, automated scheduling, customizable reporting, and integrations with accounting and communication tools. Deployment is available across web, mobile, and desktop platforms to suit varied workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### My Care CRM 0.0 VS. [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting Price A$22 Per User, Per Month Starting Price $200 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (93) Value For Money 0.0 (0) Value For Money 4.6 (89) Customer Service 0.0 (0) Customer Service 4.6 (91) ## My Care CRM alternatives [4.5 (157)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about My Care CRM Overview ### What company size and specific industries is My Care CRM built for? My Care CRM is designed for NDIS providers, including non-registered providers, plan-managed service providers, self-managed service providers, and organizations that manage SDA or property-related services. It is suited to service businesses in the disability and supported accommodation sectors rather than a specific company size. Features and Usability ### What are the key features of My Care CRM? My Care CRM offers appointment management, automated scheduling, calendar management, and task scheduling for care coordination. It also includes client and patient records management, care plan management, charting, billing and invoicing, claims management, and HIPAA compliant compliance management, plus reporting, real-time notifications, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? My Care CRM starts at A$22 per user per month on the Monthly Plan. A free trial is available. The plan includes all features and modules with no feature gating, plus AcademyCare LMS, Australian support, built-in NDIS templates, an AI chatbot, GPS tracking, Xero integration, and DocuCare. Integrations ### Which third-party tools and platforms does My Care CRM integrate with? My Care CRM integrates with 3 third-party platforms: Aircall for calling, and MYOB Business and Xero for accounting. These native connections cover core communication and financial workflows, giving teams a focused set of tools for phone activity, bookkeeping, and invoicing. Getting Started and Support ### What training and onboarding options does My Care CRM offer? My Care CRM provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for reviewing setup steps and product features. Getting Started and Support ### What customer support options does My Care CRM offer? My Care CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experiences can vary by user, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 708 Patient Management reviews Capterra reviewers point to these as the top priorities when choosing home health care software: - **Scheduling** (**53%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**58%**) - **Care Plan Management** (**47%**) My Care CRM supports all three of the features reviewers rank highest: **Scheduling**, **HIPAA Compliant**, and **Care Plan Management**. Together, these capabilities help providers coordinate visits, protect patient information, and manage individualized care plans more effectively, allowing teams to deliver organized and compliant care. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Assessment Management Creation, administration, and evaluation of assessments or tests My Care CRM 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10034992/My-Care-CRM/pricing/) Monthly Plan A$22.00 Per User,Per Month It includes: - All features and modules included - Unlimited NDIS participants (free, do not count as seats) - DocuCare (e-signing and document management) included free (normally worth $19/month) - AcademyCare LMS included free (normally worth $500+/year) - Australian support team - No setup fees - Built-in NDIS templates, AI chatbot, GPS tracking, Xero integration, and more ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.