--- title: "Elvan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Elvan Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10035034/Opin/" page_type: "product" language: "en" --- # Elvan Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Elvan ## What is Elvan? Elvan is a customer feedback software platform that helps teams collect, analyze, and act on customer sentiment with minimal operational overhead. It supports common customer experience programs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), enabling organizations to measure feedback across key touchpoints. Elvan makes it easy to launch feedback programs with minimal configuration. Teams can collect responses through in-product experiences using a JavaScript SDK, web-based surveys, and shared links, allowing feedback to be captured at meaningful moments in the customer journey. To reduce manual analysis, Elvan uses AI-powered summaries to surface sentiment trends, recurring themes, and key issues across responses. This helps teams quickly understand feedback, prioritize improvements, and maintain a continuous feedback loop without adding process complexity. ## What is Elvan used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Elvan?[Manage this product listing](https://www.g2.com/products/elvan/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Elvan 4.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (10,499) Value For Money 5.0 (1) Value For Money 4.4 (6,536) Customer Service 5.0 (1) Customer Service 4.3 (5,845) ## Elvan alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Elvan Overview ### What company size and specific industries is Elvan built for? Elvan is designed for small, mid-market, and enterprise organizations that need customer experience feedback management, especially in marketing, product management, and customer support. It fits teams focused on improving customer experience across service-driven businesses and organizations that manage feedback and support workflows. Features and Usability ### What are the key features of Elvan? Elvan offers survey/poll management, CSAT survey structure, and NPS survey structure for collecting customer feedback. It also includes feedback management, multi-channel communication, sentiment analysis, reporting/analytics, and performance metrics to organize responses, measure sentiment, and track customer experience data across channels. Pricing ### How much does it cost and what fees or limitations are included? Elvan offers a Pro plan starting at $49 per month as a flat rate for 10 users. The plan includes 1,000 responses per month, AI-powered analytics, and unlimited projects. A free version is also available, giving buyers a no-cost option before choosing Pro. Integrations ### Which third-party tools and platforms does Elvan integrate with? Elvan connects natively to Zendesk Suite for customer support workflows and ticket management. This single integration gives Elvan a direct link to a widely used help desk platform, supporting teams that want to connect service operations with their existing support environment. Getting Started and Support ### What training and onboarding options does Elvan offer? Elvan provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning, feature review, and step-by-step guidance during onboarding. Getting Started and Support ### What customer support options does Elvan offer? Elvan provides FAQ/Forum, Phone Support, and Chat. These channels give users a mix of self-service and direct help for common questions, account issues, and time-sensitive needs. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be characterized here. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers care about most when choosing Customer Satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Elvan includes **Feedback Management**, which gives teams a way to collect and review customer input in one place. However, it does not include **Customer Experience Management** or **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), which can still help businesses gather customer opinions and track trends over time, providing teams with clearer insight into satisfaction levels and areas that need attention. Survey/Poll Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and administer polls and surveys Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data NPS Survey Structure 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels AI/Machine Learning Software program that continuously adjusts its behavior based on observed data CSAT Survey Structure Survey designed the measure customer satisfaction with a product, service, and more Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Elvan 9 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys --- Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10035034/Opin/pricing/) Pro $49.00 Flat Rate,Per Month It includes: - 1,000 responses per month - Unlimited projects - AI-powered analytics Enterprise Custom Quote Available. It includes: - Custom integrations - Priority support Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Customer Experience Manager Packaging and Containers ### "Simple, user-friendly NPS tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 5, 2026 It has been an easy setup, economical and just what we needed to collect and act on our customer feedback. Easy to use NPS, CSAT and other survey templates along with the AI summaries make it a very useful tool. Pros Simple, easy to use dashboard. It offers all the surveys I actually need like NPS, CSAT, 5 start reviews without any of the clutter that other tools have. And the AI summaries are a lifesaver. It gives insights in a clear and meaningful way so I don't have to comb through all the reviews manually. Cons I was hoping for a zendesk integration, but it doesn't have it yet. It also lacks some of the extra flair that other tools have. Switched from [Delighted](https://www.capterra.com/p/157973/Delighted/) This is intentionally lightweight and much more value for money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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