# YourCX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about YourCX Software - reviews, pricing plans, popular comparisons to other Data Analysis products and more. Source: https://www.capterra.com/p/10035074/YourCX --- # YourCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) YourCX ## What is YourCX? YourCX is a research platform that integrates diverse data collection methods for comprehensive customer experience analysis. It combines survey feedback with contextual data like user paths, conversions, and technical details to provide a complete view of customer interactions. By linking declarative survey data with behavioral metrics, it enhances understanding of customer satisfaction. The platform’s advanced path analysis enables detailed user segmentation beyond standard analytics. Studies show correlations between Net Promoter Score (NPS), repeat purchase intent, and revenue growth, helping measure customer experience impact on business outcomes. YourCX unifies research tools, analytics, feedback management, and event monitoring in one system. By analyzing data from online interactions, in-store experiences, and mobile apps, it delivers insights that help organizations understand customer needs and optimize experiences. ## What is YourCX used for? [Data Analysis](https://www.capterra.com/data-analysis-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for YourCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://yourcx.io/&name=YourCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### YourCX 5.0 (3) VS. [4.7 (85)](https://www.capterra.com/p/10012559/EngineRoom/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $495 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.7 (1,865) Value For Money 5.0 (3) Value For Money 4.6 (1,271) Customer Service 5.0 (3) Customer Service 4.6 (1,205) ## YourCX alternatives [4.5 (389)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $1851.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) [4.6 (1,886)](https://www.capterra.com/p/176586/Power-BI/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176586/Power-BI/) [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,098)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) Highest Rated [wetracked.io](https://www.capterra.com/p/10028367/wetracked-io/) [5.0 (200)](https://www.capterra.com/p/10028367/wetracked-io/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028367/wetracked-io/) ## FAQs about YourCX Overview ### What company size and specific industries is YourCX built for? YourCX is designed for companies in retail, tourism, and entertainment, especially e-commerce platforms and teams led by CX specialists, researchers, digital managers, retail managers, and customer service specialists. The description does not specify a company size, so the target audience appears to be sector-focused rather than limited to small, mid-market, or enterprise firms. Features and Usability ### What are the key features of YourCX? YourCX offers AI Copilot and generative AI for analysis, plus surveys and feedback management with NPS survey structure, negative feedback management, and sentiment analysis. It also includes dashboards, real-time analytics and reporting, customer segmentation, multi-channel data collection, customizable reports, access controls/permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? YourCX starts at $100 per month for the Basic plan, a flat-rate option for SMBs. The Basic plan includes analytics, reporting, and surveys. No free version or free trial is listed in the available pricing data, and no additional fees or limitations are specified. Integrations ### Which third-party tools and platforms does YourCX integrate with? YourCX integrates with CUX, Clarity, Google Analytics 360, and Zapier. These connections cover analytics and automation tools, giving teams options for tracking behavior, comparing session data, and linking YourCX with other apps through Zapier. Getting Started and Support ### What training and onboarding options does YourCX offer? YourCX provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does YourCX offer? YourCX provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user sentiment in this data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Reporting/Analytics 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Ad hoc Reporting 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements Self-service Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Generate reports on your own without IT involvement AI Copilot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges YourCX 45 features Define levels of authorization for access to specific files or systems Generate one-off reports that meet information requirements A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Provides a channel for team members to share AI models, media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Discover and connect variety of data sources to the application for analysis Import and export data to and from software applications Track the management and flow of data throughout the organization Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Manage and support multiple languages Allows users to manage data from a number of sources Ability to interact with the application using human languages such as English Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Generate reports on your own without IT involvement Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Basic $100.00 Flat Rate,Per Month It includes: - Surveys - Analytics - Reporting Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ CUX](https://www.capterra.com/p/182342/cux-io/)[ Clarity](https://www.capterra.com/p/10022865/Clarity/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Founder Financial Services ### "Effective conversion-focused CX analytics for B2B" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 YourCX significantly improved how we work on B2B e-commerce conversion. Before, our data was fragmented and hard to translate into product decisions. Now we have a consistent view of the funnel and clear guidance on what to fix first. Pros YourCX gave us a single, clear view of the end-to-end purchase journey - from product listing pages to product detail pages, cart, and checkout. The analytics and dashboards help us identify where users drop off and why (missing information, unclear steps, unnecessary complexity), which speeds up prioritization and delivery of UX fixes. Reporting is straightforward and easy to present to stakeholders across product, marketing, and sales. Customer support is fast, hands-on, and focused on practical recommendations. Cons Panel could look more modern, some parts feel slightly outdated visually (though honestly that “retro” style is coming back), but it doesn’t affect the product’s usefulness or results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Project manager Computer Software ### "Transforming Customer Feedback into Clear Actionable Intelligence" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 My overall experience with YourCX has been positive and it has quickly become a trusted component of our feedback strategy. The platform makes it incredibly easy to capture the voice of the customer at critical touchpoints whether it is a quick website intercept or a detailed survey following a product use. Beyond the technology the quality of customer support has been refreshing because they act more like partners than traditional vendors providing prompt and helpful guidance whenever we want to optimize our research methodology. Pros The most important aspect of YourCX is the balance it strikes between analytical power and an interface. As someone coming from a background in complex data intelligence I appreciate how the platform removes the friction typically associated with launching research. The onboarding process was fast allowing us to deploy website surveys and product feedback loops almost immediately without needing significant help from our technical teams. The AI capabilities are a true helpful feature because they handle the heavy lifting of processing thousands of open-ended responses by automatically identifying trends and sentiment. This saves our team countless hours and allows us to focus on the strategic implications of the feedback rather than getting lost in manual data cleaning. Cons While the platform is great at the core use cases of customer experience and product research there are moments where more highly specialized visualization options would be a great addition for very complex data sets. However the team is clearly committed to constant improvement and any small gaps in the standard reporting features are usually addressed through their support. It is not so much a flaw as it is a desire to see even more of their innovative AI-driven features expanded into every corner of the dashboard. Given the speed at which they iterate I expect these minor wishlist items will be addressed in future updates as the platform continues to evolve alongside the needs of CX managers. Alternatives considered [Delighted](https://www.capterra.com/p/157973/Delighted/) Reasons for choosing YourCX YourCX is cheaper, has much better customer support and is more usable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User founder Marketing and Advertising ### "The best tool for optimizing conversions in e-commerce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 YourCX helps solve key e-commerce problems related to low conversion rates and a lack of knowledge about real customer experiences. Thanks to satisfaction surveys and analytics, we can quickly identify purchasing barriers, optimize shopping cart and checkout processes, and improve communication with customers. As a result, the stores we work with see higher sales and better NPS and CSAT scores. An additional advantage is quick implementation, flat-rate billing, and full GDPR compliance, which eliminates legal barriers. Beyond the platform itself, the support team is highly proactive in helping us interpret the data. Pros What I value most about YourCX is that they provide real insights that help increase conversion in e-commerce. The platform is extensive, the reports are clear, and the flat-rate billing model makes it very cost-effective. In addition, the company ensures full GDPR compliance, which is an exception in enterprise tools, so I can analyze customer data without any concerns. Cons If I had to point out something that could be improved, it would be that the platform's interface could be more modern and visually appealing. However, in practice, this is not very important, because the most important things are functionality and data quality, and these are of the highest standard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.