--- title: "Neo Agent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Neo Agent Software - reviews, pricing plans, popular comparisons to other AI IT Agents products and more." source_url: "https://www.capterra.com/p/10035123/Neo-Agent/" page_type: "product" language: "en" --- # Neo Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Neo Agent ## What is Neo Agent? Neo Agent is an AI automation platform built for managed service providers (MSPs) to optimise operations, reduce workloads, and enhance customer experience. It uses intelligent ticket triage and deflection to categorise and prioritise requests, lowering ticket volumes and freeing technicians for higher-value work. Neo Agent automates onboarding, dispatching, and recurring tasks while integrating seamlessly with leading PSA, RMM, and ITSM tools. Its intuitive workflow builder allows teams to create automations using natural language - no coding required. With adaptive AI, it supports multilingual triage, network mapping, and intelligent prioritisation to deliver 24/7 operational coverage. The platform streamlines service delivery, reduces manual effort, minimises invoice errors, and helps MSPs scale efficiently without adding technical resources. ## What is Neo Agent used for? [AI IT Agents](https://www.capterra.com/ai-it-agents-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neo Agent?[Manage this product listing](https://www.g2.com/products/neo-agent-neo-agent/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neo Agent 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (5,315) Value For Money 0.0 (0) Value For Money 4.5 (5,072) Customer Service 0.0 (0) Customer Service 4.6 (5,086) ## Neo Agent alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (1,068)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,260)](https://www.capterra.com/p/131735/PandaDoc/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about Neo Agent Overview ### What company size and specific industries is Neo Agent built for? Neo Agent is designed for small, mid-sized, and enterprise organizations with MSP, IT support, IT operations, or customer service teams. It fits service-focused businesses that need AI help with workflow automation, ticket triage, and service delivery across support and operations functions. Features and Usability ### What are the key features of Neo Agent? Neo Agent includes activity dashboard, task management, workflow configuration, and business process automation for organizing and tracking work. It also offers collaboration tools for team coordination and third-party integrations for connecting with other systems. These features support process monitoring, task handling, and workflow setup in one platform. Pricing ### How much does it cost and what fees or limitations are included? Neo Agent starts at $1000 per month for the Starter plan, with a free trial available. Growth is $1500 per month, Professional is $2000 per month, and Custom pricing is not listed. Neo Phone Agent inbound call handling costs an extra $300 on every plan. Integrations ### Which third-party tools and platforms does Neo Agent integrate with? Neo Agent integrates with 3 third-party platforms: Hudu, IT Glue, and Microsoft SharePoint. These catalog integrations cover knowledge management and document storage, giving Neo Agent connection points for teams that keep operational data and files in centralized systems. Getting Started and Support ### What training and onboarding options does Neo Agent offer? Neo Agent provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Neo Agent offer? Neo Agent provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 13,904 AI IT Agents reviews Capterra reviewers highlight these as the features buyers value most when choosing workflow management software: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Neo Agent supports **Task Management** and **Business Process Automation**, giving teams a way to organize work clearly and automate repeatable processes. However, it does not include **Progress Tracking**. Instead, it offers **Collaboration Tools** (**45%**), which can help teams stay aligned, share updates, and coordinate work across projects, helping businesses improve visibility and keep day-to-day operations moving efficiently. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Task Management Create, manage and track all task activities and progression Third-Party Integrations Set up connections to third-party platforms to improve business processes Workflow Configuration Alter the default workflow to meet your organization's needs Neo Agent 6 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Configuration: Alter the default workflow to meet your organization's needs --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10035123/Neo-Agent/pricing/) Starter $1,000 Flat Rate,Per Month It includes: - Automate Up To 3,000 Tickets Monthly - Save Up To 257 Engineer Hours/Month - Save Up To $10,357 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra Growth $1,500 Flat Rate,Per Month It includes: - Automate Up To 6,000 Tickets Monthly - Save Up To 513 Engineer Hours/Month - Save Up To $20,715 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra Professional $2,000 Flat Rate,Per Month It includes: - Automate Up To 10,500 Tickets Monthly - Save Up To 898 Engineer Hours/Month - Save Up To $36,251 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra Custom Contact vendor for details It includes: - Unlimited Ticket Automation - Unlimited Monthly Savings - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra ## Integrations [ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ Hudu](https://www.capterra.com/p/10005281/hudu/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.