# Neo Agent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Neo Agent Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more. Source: https://www.capterra.com/p/10035123/Neo-Agent --- # Neo Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Neo Agent ## What is Neo Agent? Neo Agent is an AI automation platform built for managed service providers (MSPs) to optimise operations, reduce workloads, and enhance customer experience. It uses intelligent ticket triage and deflection to categorise and prioritise requests, lowering ticket volumes and freeing technicians for higher-value work. Neo Agent automates onboarding, dispatching, and recurring tasks while integrating seamlessly with leading PSA, RMM, and ITSM tools. Its intuitive workflow builder allows teams to create automations using natural language - no coding required. With adaptive AI, it supports multilingual triage, network mapping, and intelligent prioritisation to deliver 24/7 operational coverage. The platform streamlines service delivery, reduces manual effort, minimises invoice errors, and helps MSPs scale efficiently without adding technical resources. ## What is Neo Agent used for? [Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neo Agent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.neoagent.io/&name=Neo Agent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neo Agent 0.0 VS. [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (648) Value For Money 0.0 (0) Value For Money 4.3 (620) Customer Service 0.0 (0) Customer Service 4.4 (619) ## Neo Agent alternatives [4.5 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (3,594)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Neo Agent Overview ### What company size and specific industries is Neo Agent built for? Neo Agent is designed for managed service providers, IT support and operations teams, and customer service departments that need to automate workflows, ticket triage, and service delivery with AI. It fits organizations of varying sizes, especially those with support-heavy operations and service desk processes. Features and Usability ### What are the key features of Neo Agent? Neo Agent offers activity dashboard, business process automation, workflow configuration, task management, collaboration tools, and third-party integrations. These features support monitoring work, setting process rules, assigning and tracking tasks, coordinating team activity, and connecting with external software in a single system. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Neo Agent starts at $1,000 per month for the Starter plan, which automates up to 3,000 tickets monthly. Growth costs $1,500 and Professional costs $2,000 per month; Custom pricing is not listed. A free trial is available, and Neo Phone Agent costs $300 extra on every plan. Integrations ### Which third-party tools and platforms does Neo Agent integrate with? Neo Agent integrates with Hudu, IT Glue, and Microsoft SharePoint for documentation and knowledge management. These catalog integrations connect the platform to common IT service and content-sharing workflows, giving teams options for storing, organizing, and accessing operational information across supported third-party systems. Getting Started and Support ### What training and onboarding options does Neo Agent offer? Neo Agent provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Neo Agent offer? Neo Agent provides email/help desk support, FAQ/forum access, a knowledge base, and chat. These channels give users multiple ways to find answers and request help. No reviewer feedback about support quality is available, so response times, helpfulness, and common frustrations cannot be assessed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Task Management Create, manage and track all task activities and progression Third-Party Integrations Set up connections to third-party platforms to improve business processes Workflow Configuration Alter the default workflow to meet your organization's needs Neo Agent 6 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Provides a channel for team members to share AI models, media files, communicate, and work together Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $1,000 Flat Rate,Per Month It includes: - Automate Up To 3,000 Tickets Monthly - Save Up To 257 Engineer Hours/Month - Save Up To $10,357 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra Growth $1,500 Flat Rate,Per Month It includes: - Automate Up To 6,000 Tickets Monthly - Save Up To 513 Engineer Hours/Month - Save Up To $20,715 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra Professional $2,000 Flat Rate,Per Month It includes: - Automate Up To 10,500 Tickets Monthly - Save Up To 898 Engineer Hours/Month - Save Up To $36,251 On Monthly Labor - Neo Phone Agent (Inbound Call Handling) Available For $300 Extra ## Integrations [ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ Hudu](https://www.capterra.com/p/10005281/hudu/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.