--- title: "Tingono Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tingono Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/10035139/Tingono/" page_type: "product" language: "en" --- # Tingono Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tingono ## What is Tingono? Tara, our AI CSM, acts as your copilot for strategic accounts and autopilot for scaled accounts - automating health scores, driving adoption, crafting success and retention plans, unlocking expansion opportunities, and delivering value realization to fuel predictable and measurable growth. It empowers you to scale CS without adding headcount, transforming it into a revenue engine that delivers tangible outcomes. ## What is Tingono used for? [Customer Success](https://www.capterra.com/customer-success-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20000 Usage Based, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tingono?[Manage this product listing](https://www.g2.com/products/tingono-tara/claim_requests/new?auto=true) ## Tingono Overview Updated September 2026 AI summary Tingono supports organizations of all sizes in managing customer success by combining account monitoring, engagement tracking, and onboarding with analytics and workflow tools. Its platform offers core features like activity dashboards, health scoring, and task management, with additional capabilities such as AI Copilot, churn management, and customizable workflows, accessible across web and major device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tingono 5.0 (2) VS. [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting Price $20000 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.8 (135) Value For Money 5.0 (2) Value For Money 4.9 (128) Customer Service 5.0 (2) Customer Service 5.0 (130) ## Tingono alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Tingono Overview ### What company size and specific industries is Tingono built for? Tingono is designed for small, mid-market, and enterprise organizations focused on recurring revenue growth, especially those in subscription-based software, SaaS, and other recurring revenue businesses. It serves customer success managers, revenue operations teams, and account managers who need support in managing customer relationships and renewal-driven revenue. Features and Usability ### What are the key features of Tingono? Tingono offers CRM, contact management, customer database, and customer segmentation for organizing account data. It also includes activity tracking, engagement tracking, health score, churn management, and renewal management, plus reporting and analytics, customizable forms and reports, workflow management, real-time notifications, third-party integrations, and AI Copilot. Pricing ### How much does it cost and what fees or limitations are included? Tingono starts at $20,000 per year for the Tara CSM usage-based plan, which includes Customer Engagement, Impactful Reporting, Predictive Insights, and Success Planning. A free trial is available. No other fees or pricing limitations are listed in the provided plan data. Integrations ### Which third-party tools and platforms does Tingono integrate with? Tingono integrates with over 60 third-party tools and platforms, including Amplitude, Apollo, Asana, Avoma, Blueshift, Calendly, Chargebee, Chorus, Confluence, and Dynamics 365. Its catalog also includes Freshdesk, Front, Fireflies, Clay, Close, Discord, Element, Catalyst, ChurnZero, and Fathom. Getting Started and Support ### What training and onboarding options does Tingono offer? Tingono provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars offer guided instruction, while documentation and videos give written and visual reference materials for self-paced learning and later review. Getting Started and Support ### What customer support options does Tingono offer? Tingono provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available on support quality, response times, or user experience, so only the listed support channels can be confirmed. ## Features AI summary Based on 687 Customer Success reviews Capterra data shows that buyers of customer success software rank the following features as their top priorities: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Tingono supports all three features that reviewers rate highest: **Customer Management**, **Health Score**, and **Reporting/Analytics**. Together, these capabilities give teams a clear view of customer relationships, help them track account health, and make it easier to measure trends and outcomes, helping businesses improve retention and respond to customer needs more effectively. Account Alerts 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Informs of any account changes and notifications Renewal Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track the renewal process for various services, subscriptions, contracts, or licenses Reporting & Statistics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Knowledge Base Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Real-Time Data 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Receive data and information in real time Tingono 45 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS of Customers: Calculate NPS of customers - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Win/Loss Analysis: Analyze lost and won opportunities - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10035139/Tingono/pricing/) Tara CSM $20,000 Usage Based,Per Year It includes: - Success Planning - Predictive Insights - Customer Engagement - Impactful Reporting Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CEO Information Technology and Services ### "Tingono is an innovation agent and a time saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2026 I see great potential for scale. The logic behind the automation is impressive, and its application toward a more tiered CS structure feels like a very smart, strategic step. It’s clear that the focus is on freeing up human time for higher-level work, which is exactly where the industry is heading and what we need. Pros Tingono AI is a total game-changer for businesses because it puts all those tedious CS tasks, like health scoring and reporting, on complete autopilot. It basically handles the "busy work" so their teams can stop acting like data entry bots and finally focus on building real, strategic relationships with their customers. Cons If I had to pick one thing, it’s honestly just that I’m impatient to see even more integrations. It’s solving so much already that it makes me want it to handle every single corner of our workflow right now. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Alan B. Head of Global Customer Success Computer Software ### "Powerful insights that actually help you act." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 Overall, my experience with Tingono has been very positive. It feels like a tool built by people who truly understand Customer Success, not just data science. It’s helped our team move from reactive to proactive, make more confident decisions, and have better, more informed conversations internally and with customers. Tingono has become a trusted part of how we think about customer health and risk. Their team has always been very responsive and absolutely fantastic to work with! I highly recommend as their platform provides a lot of value for the investment. Pros What I like most about Tingono is how it turns complex customer data into clear, actionable insights. Instead of just surfacing metrics, it helps you understand why customers are at risk and where to focus your time. The predictive signals are easy to interpret, and the platform does a great job connecting product usage, engagement, and outcomes in a way that’s genuinely useful for Customer Success teams. Cons As with any advanced analytics platform, there’s a learning curve at the beginning. Getting the most value requires some upfront time to align data sources and fine-tune how insights are used operationally. That said, the payoff is well worth the initial setup effort. Within the first 6-months, we realized a 4% increase to our GRR across the majority of our customer segments. Alternatives considered [Gainsight CS](https://www.capterra.com/p/148980/Gainsight/) Reasons for choosing Tingono Primarily the quick implementation, prediction accuracy, automation capabilities, and value. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.