# Virtual Reception Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Virtual Reception Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more. Source: https://www.capterra.com/p/10035565/Virtual-Reception --- # Virtual Reception Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Virtual Reception ## What is Virtual Reception? Virtual Reception is an AI-based healthcare solution acting as a digital receptionist for medical facilities. It operates continuously, managing patient calls, bookings, and inquiries both during and outside business hours. The system enables teams to communicate naturally, answer questions, schedule appointments, and transfer urgent calls to staff when needed. The platform can be integrated with healthcare management systems for efficient data exchange and includes a medical knowledge base for accurate responses to specialized queries. It can be customized with updates to its knowledge base, voice, tone, and branding. Virtual Reception is available in both voice-based and text-based formats. Developed with advanced security protocols, it adheres to GDPR and European AI Act requirements to protect sensitive information. The system streamlines administrative processes by handling multiple calls simultaneously, reducing administrative workload, and eliminating patient wait times. ## What is Virtual Reception used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €189 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Reception?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.run2.ai/&name=Virtual Reception) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Reception 0.0 VS. [4.5 (487)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price €189 Flat Rate, Per Month Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (487) Value For Money 0.0 (0) Value For Money 4.4 (354) Customer Service 0.0 (0) Customer Service 4.5 (425) ## Virtual Reception alternatives [4.8 (71)](https://www.capterra.com/p/229303/Wing/reviews/) Starting price $699.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (626)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10030872/micro1/) [fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.9 (102)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025797/fonio-ai/) ## FAQs about Virtual Reception Overview ### What company size and specific industries is Virtual Reception built for? Virtual Reception is designed for healthcare organizations of all sizes, especially medical centers, private hospitals, dental clinics, ophthalmology practices, and other healthcare facilities. It is suited to providers that need organized call handling and automation for patient communication and front-desk operations. Features and Usability ### What are the key features of Virtual Reception? Virtual Reception offers AI/Machine Learning, Natural Language Processing, Deep Learning, and Generative AI for conversation handling. Core capabilities include chatbot, automated responses, intent recognition, sentiment analysis, speech recognition, and transfers/routing. It also includes multi-channel communication, multi-language support, activity dashboard, reporting/analytics, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Virtual Reception integrate with? Virtual Reception integrates with 2 third-party tools: DBMedica and Google Calendar. These cataloged integrations cover healthcare and scheduling use cases, connecting Virtual Reception to medical record workflows and calendar management. Getting Started and Support ### What training and onboarding options does Virtual Reception offer? Virtual Reception provides in-person training, live online sessions, and documentation. In-person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does Virtual Reception offer? Virtual Reception provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so user experience details such as response speed, agent helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Attended Automation Bots that work alongside humans on tasks that cannot be fully automated Automated Responses Automatic reply functionality for incoming messages Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Virtual Reception 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Bots that work alongside humans on tasks that cannot be fully automated Automatic reply functionality for incoming messages Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI-based platform which conducts a conversation via auditory or textual methods Configure existing workflows to meet your organization's needs Interprets what a user is doing based on context and helps guide them through the process. Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Initiate interactions with customers by proactively starting conversations or providing informational content Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Use AI to generate content in the form of text, images, videos, etc. Helps understand a user's intentions/actions Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Adjust communications based on previous interactions or personal preferences View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Program systems that assist users with their daily administrative responsibilities Streamlining repetitive tasks and activities through automated and predefined workflows ## Pricing Basic €189.00 Flat Rate,Per Month ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.