# LUIS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LUIS Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more.

Source: https://www.capterra.com/p/10035569/LUIS

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 LUIS Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 28, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

LUIS

## What is LUIS?

LUIS is a virtual agent software that utilizes artificial intelligence technology for contact center operations. The system autonomously manages customer calls through advanced language understanding capabilities and voice cloning technology, enabling natural conversations across various service functions. LUIS integrates with existing CRM systems and operates continuously to handle customer interactions in areas such as sales, customer service, collections, and technical support. The platform processes routine inquiries while ensuring regulatory compliance through call recording and traceability features. The software adapts responses based on customer profiles and maintains communication records for quality assurance purposes. LUIS incorporates natural language processing to facilitate fluid interactions and can be configured with customized communication flows for different business needs.

## What is LUIS used for?

[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Business Process Automation

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Natural Language Processing

Process and analyze human language in text or audio form

Personalization

Adjust communications based on previous interactions or personal preferences

Virtual Personal Assistant (VPA)

Program systems that assist users with their daily administrative responsibilities

LUIS 5 features

Software program that continuously adjusts its behavior based on observed data

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Process and analyze human language in text or audio form

Adjust communications based on previous interactions or personal preferences

Program systems that assist users with their daily administrative responsibilities

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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