--- title: "LUIS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LUIS Software - reviews, pricing plans, popular comparisons to other Logistics products and more." source_url: "https://www.capterra.com/p/10035569/LUIS/" page_type: "product" language: "en" --- # LUIS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) LUIS ## What is LUIS? LUIS is a virtual agent software that utilizes artificial intelligence technology for contact center operations. The system autonomously manages customer calls through advanced language understanding capabilities and voice cloning technology, enabling natural conversations across various service functions. LUIS integrates with existing CRM systems and operates continuously to handle customer interactions in areas such as sales, customer service, collections, and technical support. The platform processes routine inquiries while ensuring regulatory compliance through call recording and traceability features. The software adapts responses based on customer profiles and maintains communication records for quality assurance purposes. LUIS incorporates natural language processing to facilitate fluid interactions and can be configured with customized communication flows for different business needs. ## What is LUIS used for? [Logistics](https://www.capterra.com/logistics-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LUIS?[Manage this product listing](https://www.g2.com/products/luis/claim_requests/new?auto=true) ## LUIS Overview Updated September 2026 AI summary LUIS offers businesses of all sizes an AI-driven virtual assistant platform that leverages natural language processing and machine learning to automate business processes and personalize interactions. Delivered via cloud, SaaS, or web-based deployment, it provides organizations with tools to build and manage virtual personal assistants that can understand and respond to user requests efficiently. ## FAQs about LUIS Overview ### What company size and specific industries is LUIS built for? LUIS is designed for contact centers in any industry, making it a fit for organizations of different sizes that manage customer service, sales, collections, and technical support. It suits businesses that need intelligent automation for call handling and customer interactions across these operational areas. Features and Usability ### What are the key features of LUIS? LUIS includes AI/Machine Learning, Natural Language Processing, and Business Process Automation for building language-aware applications. It also offers Personalization and a Virtual Personal Assistant (VPA) to support custom interactions and automated responses across different workflows. Getting Started and Support ### What training and onboarding options does LUIS offer? LUIS provides live online training for teams getting started with the product. This format supports guided sessions with an instructor and allows users to ask questions during setup and initial use. Getting Started and Support ### What customer support options does LUIS offer? LUIS provides Email/Help Desk, 24/7 Live Rep, and Chat support. These channels give users multiple ways to get help, and the 24/7 Live Rep option supports urgent needs at any time. No reviewer feedback is available here to describe response speed or support quality. ## Features AI summary Based on 733 Logistics reviews Capterra data shows that buyers of virtual assistant software rank the following features as their top priorities: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) LUIS includes **Natural Language Processing**. However, it does not offer **Conversation Intelligence** or **Speech Recognition**. With **Natural Language Processing**, teams can better understand user intent and respond to requests in a more accurate and relevant way, helping businesses improve automated interactions and deliver more useful virtual assistant experiences. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Integration Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. Natural Language Processing Process and analyze human language in text or audio form Personalization Adjust communications based on previous interactions or personal preferences LUIS 7 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.