# PliQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PliQ Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10035603/PliQ --- # PliQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PliQ ## What is PliQ? PliQ is a customer experience management software that automates the customer journey with integrated feedback collection and communication tools. It streamlines reputation management, customer relationships, retention, and reactivation using technology and data insights. With omnichannel communication via WhatsApp, SMS, email, and web popups, PliQ ensures consistent customer interactions. Its AI-powered sentiment analysis interprets feedback, generates responses based on emotions, and alerts teams about potential detractors in real time. The platform integrates with major ERP systems to automate workflows and reduce manual tasks. It supports NPS, CSAT, and CES metrics collection, automated messaging for customer touchpoints, and reactivation campaigns for inactive customers. PliQ’s unified approach enhances online reputation and operational efficiency through automation. ## What is PliQ used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$697 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PliQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pliq.com.br&name=PliQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PliQ 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price R$697 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## PliQ alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (262)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about PliQ Overview ### What company size and specific industries is PliQ built for? PliQ is designed for internet service providers and for customer experience, marketing, and sales teams across companies of many sizes. It fits organizations that need a tool for managing customer interactions and feedback in service-focused environments. Features and Usability ### What are the key features of PliQ? PliQ offers surveys and feedback management, NPS survey structure, feedback management, and negative feedback management for collecting customer input. It also includes customer journey mapping, customer segmentation, engagement tracking, sentiment analysis, and predictive analytics, plus dashboards, real-time reporting, alerts, and multi-channel communication. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? PliQ starts at R$697 per month for the Pro Plan, with a setup fee starting at R$1,200. It includes up to 1,000 active contacts, 5 active users, and 50,000 customer registrations. A free trial is available. The Enterprise Plan has custom pricing, on-demand contacts, unlimited users, and consultation-based setup. Integrations ### Which third-party tools and platforms does PliQ integrate with? PliQ integrates with 5 third-party tools and platforms, including Gupshup, HubSpot Marketing Hub, IXC ACS, Matrix, and Meta for Business. These integrations cover messaging, marketing, and business communications, giving PliQ connectivity with widely used customer engagement and operational systems. Getting Started and Support ### What training and onboarding options does PliQ offer? PliQ provides in person training, live online sessions, webinars, documentation, and videos. In person training supports face-to-face instruction, live online sessions and webinars allow guided remote learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does PliQ offer? PliQ provides email/help desk support and an FAQ/forum for customer assistance. These channels let users submit requests or look for answers in a self-service format. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customer Segmentation Process of dividing customers into groups based on common characteristics PliQ 34 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Predict future data based on historical data sets Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Pro Plan R$697.00 Flat Rate,Per Month It includes: - Complete customer experience management tool with integrated AI. - 3 omnichannel automation triggers for sending surveys/messages. - WhatsApp API in automation (optional, charged separately per message sent). - Intelligent Loop Closure with AI. - Marketing messages and communications omnichannel. - Specialist support. - Unlimited monthly feedback responses. - Workflow triggers (email, SMS, webhook). - Tag management. - User and department access control. - Segmentation and categorization reports. - Management reports. - Dashboard and BI. - Alerts for detractors/feedbacks via WhatsApp and email. - Customer evolution and scoring. - Export to Excel spreadsheets. - ChatGPT 4.0 Copilot. - Contact base management. ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Gupshup](https://www.capterra.com/p/233786/Gupshup/)[ Matrix](https://www.capterra.com/p/95108/Matrix/)[ IXC ACS](https://www.capterra.com/p/10024935/IXC-ACS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.