--- title: "PliQ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PliQ Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10035603/PliQ/" page_type: "product" language: "en" --- # PliQ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) PliQ ## What is PliQ? PliQ is a customer experience management software that automates the customer journey with integrated feedback collection and communication tools. It streamlines reputation management, customer relationships, retention, and reactivation using technology and data insights. With omnichannel communication via WhatsApp, SMS, email, and web popups, PliQ ensures consistent customer interactions. Its AI-powered sentiment analysis interprets feedback, generates responses based on emotions, and alerts teams about potential detractors in real time. The platform integrates with major ERP systems to automate workflows and reduce manual tasks. It supports NPS, CSAT, and CES metrics collection, automated messaging for customer touchpoints, and reactivation campaigns for inactive customers. PliQ’s unified approach enhances online reputation and operational efficiency through automation. ## What is PliQ used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$697 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PliQ?[Manage this product listing](https://www.g2.com/products/pliq/claim_requests/new?auto=true) ## PliQ Overview Updated August 2026 AI summary PliQ supports organizations of all sizes in gathering and analyzing customer feedback across channels, helping manage customer experience with features such as journey mapping, sentiment analysis, and real-time reporting. It offers customizable surveys, branding, and templates, with options like generative AI, predictive analytics, CRM integration, and multi-language support, and is deployed as a cloud-based solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PliQ 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price R$697 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## PliQ alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about PliQ Overview ### What company size and specific industries is PliQ built for? PliQ is designed for internet service providers and for customer experience, marketing, and sales teams that support those businesses. The target audience appears to be organizations of any size that need tools for customer feedback and engagement in service-driven environments. Features and Usability ### What are the key features of PliQ? PliQ offers survey and feedback management, including NPS survey structure, custom forms, customizable templates, and multi-language support. It also includes customer journey mapping, customer segmentation, engagement tracking, sentiment analysis, and negative feedback management, plus real-time analytics, dashboards, alerts, workflow management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? PliQ starts at R$697 per month for the Pro Plan, with a setup fee starting at R$1,200.00, up to 1,000 active contacts, up to 5 active users, and customer registration up to 50,000. A free trial is available. Enterprise pricing is not listed and setup is on consultation. Integrations ### Which third-party tools and platforms does PliQ integrate with? PliQ integrates with 5 third-party platforms, including Gupshup, HubSpot Marketing Hub, IXC ACS, Matrix, and Meta for Business. These catalog integrations cover messaging, marketing, and business communication workflows. Getting Started and Support ### What training and onboarding options does PliQ offer? PliQ provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled virtual learning, self-paced reference, and recorded walkthroughs for teams that need different ways to learn the product. Getting Started and Support ### What customer support options does PliQ offer? PliQ provides email/help desk support and a FAQ/forum for customer assistance. Users can submit requests through the help desk or search the FAQ/forum for common questions and guidance. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be assessed. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) PliQ supports all three of the features reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clearer decisions, allowing teams to improve experiences with more confidence and consistency. Access Controls/Permissions Define levels of authorization for access to specific files or systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Journey Mapping Visualize and analyze customer experience across all touchpoints and channels Customer Segmentation Process of dividing customers into groups based on common characteristics PliQ 34 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10035603/PliQ/pricing/) Pro Plan R$697.00 Flat Rate,Per Month It includes: - Complete customer experience management tool with integrated AI. - 3 omnichannel automation triggers for sending surveys/messages. - WhatsApp API in automation (optional, charged separately per message sent). - Intelligent Loop Closure with AI. - Marketing messages and communications omnichannel. - Specialist support. - Unlimited monthly feedback responses. - Workflow triggers (email, SMS, webhook). - Tag management. - User and department access control. - Segmentation and categorization reports. - Management reports. - Dashboard and BI. - Alerts for detractors/feedbacks via WhatsApp and email. - Customer evolution and scoring. - Export to Excel spreadsheets. - ChatGPT 4.0 Copilot. - Contact base management. Enterprise Plan Contact vendor for details It includes: - All features of the Pro Plan. - 10 omnichannel automation triggers. - Optional dedicated IP (helps email deliverability). - Sentiment and emotion analysis with AI. - Automatic tag categorization with AI. - Advanced email template editor (PliQ Design). - Priority support. - Video call support. - Dedicated specialist. ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Gupshup](https://www.capterra.com/p/233786/Gupshup/)[ Matrix](https://www.capterra.com/p/95108/Matrix/)[ IXC ACS](https://www.capterra.com/p/10024935/IXC-ACS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.