--- title: "ScanQueue Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ScanQueue Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/10035667/ScanQueue/" page_type: "product" language: "en" --- # ScanQueue Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ScanQueue ## What is ScanQueue? ScanQueue is a digital waitlist app that replaces paper signup sheets and crowded lobbies. Customers scan a QR code to join the waitlist from their own phone, with no app to download. Each guest sees their live position and estimated wait, then gets an automatic WhatsApp or SMS alert when their turn is near, so they can wait anywhere and return on time. Staff run the waitlist from one real time dashboard: add walk-ins manually, reorder guests, message customers, and call the next party with a single tap. Built in analytics track wait times, no-show rates, and peak periods. ScanQueue fits restaurants, barbershops, salons, clinics, retail, and events that take walk-ins. Setup takes minutes, with a free plan and paid plans from $49 per month. The result is shorter perceived waits, fewer walkaways, and staff focused on serving customers. ## What is ScanQueue used for? [Waitlist](https://www.capterra.com/waitlist-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ScanQueue?[Manage this product listing](https://www.g2.com/products/scanqueue/claim_requests/new?auto=true) ## ScanQueue Overview Updated September 2026 AI summary ScanQueue offers businesses a waitlist management solution with features such as queue management, appointment scheduling, customer notifications, and real-time status tracking. Supporting operations from small businesses to enterprises, it enables online booking, self check-in, and multi-location coordination. Deployment spans web, mobile, and desktop platforms, with optional integrations, generative AI, and customer experience management capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ScanQueue 0.0 VS. [4.8 (93)](https://www.capterra.com/p/160462/Qminder/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $869 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (104) Value For Money 0.0 (0) Value For Money 4.7 (84) Customer Service 0.0 (0) Customer Service 4.7 (93) ## ScanQueue alternatives [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (66)](https://www.capterra.com/p/177074/TablesReady/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [5.0 (2)](https://www.capterra.com/p/232255/Queue-IT/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [WaitWell](https://www.capterra.com/p/236054/WaitWell/) [4.8 (104)](https://www.capterra.com/p/236054/WaitWell/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236054/WaitWell/) ## FAQs about ScanQueue Overview ### What company size and specific industries is ScanQueue built for? ScanQueue is designed for small to mid-sized businesses in customer-facing service industries, including restaurants, cafes, salons, clinics, retail stores, barbershops, events, venues, hotels, hospitality operations, and wellness services. It fits organizations that manage queues, appointments, or walk-in traffic across these sectors. Features and Usability ### What are the key features of ScanQueue? ScanQueue offers queue management and public waitlist tools, plus appointment management, reservations management, and online booking. It also includes self check-in/check-out, waitlist status tracking, waiting time tracking, real-time reporting, alerts/notifications through email, SMS, and mobile alerts, and third-party integration via API. Pricing ### How much does it cost and what fees or limitations are included? ScanQueue starts at $99 per month for the Growth plan, which includes 1,000 WhatsApp and 500 SMS notifications, online booking, real-time queue updates, and advanced analytics. The $249 per month Pro plan adds multi-location support, API access, and dedicated support. A free version and free trial are available. Integrations ### Which third-party tools and platforms does ScanQueue integrate with? ScanQueue integrates with 8 third-party tools, including Airtable, Google Sheets, HubSpot CRM, Microsoft Teams, Slack, Stripe, Xero, and Zapier. The catalog covers collaboration, CRM, payments, accounting, and automation platforms. Getting Started and Support ### What training and onboarding options does ScanQueue offer? ScanQueue provides documentation for teams that need written reference material during setup and ongoing use. Documentation typically supports self-paced learning, step-by-step feature review, and checking configuration details as needed. Getting Started and Support ### What customer support options does ScanQueue offer? ScanQueue provides email/help desk support, an FAQ/forum, a knowledge base, and chat. The catalog lists these support channels for users seeking setup guidance, troubleshooting help, or general product questions. No reviewer feedback on support experience is available, so response speed and helpfulness cannot be assessed. ## Features AI summary Based on 164 Waitlist reviews Capterra data shows that buyers of waitlist software rank the following features as their top priorities: - **Real-Time Data** (**54%** of reviewers rated this feature as critical) - **Waitlist Status Tracking** (**59%**) - **Online Booking** (**66%**) ScanQueue supports all three of the top features buyers look for in a waitlist solution: **Real-Time Data**, **Waitlist Status Tracking**, and **Online Booking**. Together, these capabilities help businesses keep wait times current, give staff clear visibility into queue progress, and let customers reserve spots in advance, allowing teams to manage demand more efficiently and improve the customer experience. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management Track and manage schedules and meetings via an integrated calendar Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Accounts Record customer information, purchase history, and other notes ScanQueue 32 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Reminders: Reminders sent via email - For Restaurants: Serves restaurants - For Salons and Spas: Specific for use in spas and salons - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Prioritization: Arrange tasks based on the level of priority or urgency - Public Waitlist: Ability that lets customers add themselves to a publicly available waitlist - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - SMS Messaging: Send messages via SMS - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Waiting Time Tracking: Estimated waiting time in the queue - Waitlist Status Tracking: Track the position in queue in real-time --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10035667/ScanQueue/pricing/) Growth $99.00 Flat Rate,Per Month It includes: - Up To 500 Customers Per Day - 500 SMS Included - Advanced Analytics - Custom Branding Pro $249.00 Flat Rate,Per Month It includes: - Up To 2,000 Customers Per Day - 1,400 SMS Included - Multi-Location Support - Dedicated Support - API Access Enterprise Custom Quote Available. It includes: - Unlimited Customers - Custom Integrations - Dedicated Account Management - Invoice Billing With NET 30 Payment Terms Available Essential $49.00 Flat Rate,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Airtable](https://www.capterra.com/p/146652/Airtable/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.