# Poli Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Poli Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10035769/Poli --- # Poli Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Poli ## What is Poli? Poli is a customer service and sales platform for messaging channels that enables management of multiple attendants on a single WhatsApp number while supporting Instagram and Facebook Messenger communications. The platform features centralized chat management, chatbot automation, mass messaging capabilities, message scheduling, call handling, and artificial intelligence tools for conversation summarization and audio transcription. Poli includes CRM functionality with kanban conversation visualization, activity tracking, and document attachment capabilities. The system allows businesses to direct customer inquiries automatically through customizable chatbot flows, send promotional messages through official WhatsApp API, schedule messages for future delivery, and generate leads through click-to-WhatsApp advertisements. ## What is Poli used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Poli?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://polichat.com.br&name=Poli) ## FAQs about Poli Overview ### What company size and specific industries is Poli built for? Poli is designed for SMBs and for sales and support teams that manage customer conversations through WhatsApp and other social channels. It fits companies that need to centralize messaging, automate workflows, and connect sales and service operations with CRM, AI, and reporting tools. Features and Usability ### What are the key features of Poli? Poli offers AI Copilot, generative AI, and natural language processing for automated communication support, along with CRM, inbox management, and interaction tracking. It also includes chat/messaging, chatbot, autoresponders, call recording, workflow management, reporting and analytics, API access, multi-channel communication, social media integration, compliance management, and multi-language support. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Poli integrate with? Poli integrates with 10 third-party tools and platforms, including WhatsApp, WhatsApp Business API, Messenger, Messenger Bot, Facebook Business Suite, RD Station, Mercado Pago, Instagantt, ChatBot, and WebChatAgent. It also connects with WebsiteChat and Whatsapp CRM for messaging and customer interaction workflows. Getting Started and Support ### What training and onboarding options does Poli offer? Poli provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide self-paced walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Poli offer? Poli provides email/help desk, FAQ/forum, phone support, and chat. No reviewer feedback is available to assess support experience, so customer impressions of response times, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Recording Record the audio of phone conversations for quality assurance purposes Poli 26 features Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Record the audio of phone conversations for quality assurance purposes Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Caters to sales teams Use AI to generate content in the form of text, images, videos, etc. Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Manage the process of attracting and converting business prospects into leads Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagantt](https://www.capterra.com/p/182910/Instagantt/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[ ChatBot](https://www.capterra.com/p/166420/ChatBot/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.