--- title: "Poli Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Poli Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10035769/Poli/" page_type: "product" language: "en" --- # Poli Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Poli ## What is Poli? Poli is a customer service and sales platform for messaging channels that enables management of multiple attendants on a single WhatsApp number while supporting Instagram and Facebook Messenger communications. The platform features centralized chat management, chatbot automation, mass messaging capabilities, message scheduling, call handling, and artificial intelligence tools for conversation summarization and audio transcription. Poli includes CRM functionality with kanban conversation visualization, activity tracking, and document attachment capabilities. The system allows businesses to direct customer inquiries automatically through customizable chatbot flows, send promotional messages through official WhatsApp API, schedule messages for future delivery, and generate leads through click-to-WhatsApp advertisements. ## What is Poli used for? [Sales Engagement Platform](https://www.capterra.com/sales-engagement-platform-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Poli?[Manage this product listing](https://www.g2.com/products/poli/claim_requests/new?auto=true) ## FAQs about Poli Overview ### What company size and specific industries is Poli built for? Poli is designed for SMBs and sales or support teams that manage customer conversations through WhatsApp and social channels. It fits businesses that need centralized messaging, workflow automation, CRM integration, AI assistance, and reporting, especially teams handling sales and customer service across digital communication channels. Features and Usability ### What are the key features of Poli? Poli offers AI Copilot, AI/Machine Learning, and Generative AI for automated assistance, along with CRM, lead generation, and customer history for sales management. It also includes multi-channel communication, chat/messaging, autoresponders, call recording, inbox management, workflow management, reporting and analytics, compliance management, and API access. Integrations ### Which third-party tools and platforms does Poli integrate with? Poli integrates with about 10 third-party tools and platforms, including WhatsApp, WhatsApp Business API, Messenger, Messenger Bot, Facebook Business Suite, RD Station, Mercado Pago, ChatBot, WebChatAgent, WebsiteChat, and Instagantt. It also connects with Chatbot and Whatsapp CRM for messaging and customer engagement workflows. Getting Started and Support ### What training and onboarding options does Poli offer? Poli offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos provide written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Poli offer? Poli offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. These channels give users several ways to seek help and find answers. No reviewer feedback is available here, so support quality, response times, and common frustrations cannot be described from user experience. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Poli includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and respond to customers in the format that fits each interaction. However, it does not offer **SMS Messaging**. Instead, it provides **Customer History** (**35%**), which gives staff added context from past interactions and helps businesses deliver more informed responses while keeping communication consistent across touchpoints. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Call Recording Record the audio of phone conversations for quality assurance purposes Chat/Messaging Communicate using direct chat or messages within the system Poli 21 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Generation: Manage the process of attracting and converting business prospects into leads - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagantt](https://www.capterra.com/p/182910/Instagantt/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Mercado Pago](https://www.capterra.com/p/250909/Mercado-Pago/)[ ChatBot](https://www.capterra.com/p/166420/ChatBot/)[ RD Station](https://www.capterra.com/p/180098/RD-Station/)[ Messenger](https://www.capterra.com/p/224532/Messenger/)[ Messenger Bot](https://www.capterra.com/p/206418/Messenger-Bot-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.