--- title: "TELUS Collaborative Health Record Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TELUS Collaborative Health Record Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more." source_url: "https://www.capterra.com/p/10035832/TELUS-Collaborative-Health-Record/" page_type: "product" language: "en" --- # TELUS Collaborative Health Record Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) TELUS Collaborative Health Record ## What is TELUS Collaborative Health Record? TELUS Collaborative Health Record (CHR) is a configurable EMR and clinic management platform for Canadian healthcare organizations. It supports end‑to‑end workflows, including charting, scheduling, referrals/waitlists, and access to a library of managed clinical templates. CHR add‑ons extend capabilities with advanced analytics, built‑in payment solutions and eClaims, mobile access, and patient‑facing tools (patient app, Qnaires, virtual care and online booking). TELUS supports onboarding with EMR migration services plus eLearning and instructor‑led training. ## What is TELUS Collaborative Health Record used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TELUS Collaborative Health Record?[Manage this product listing](https://www.g2.com/products/telus-collaborative-health-record/claim_requests/new?auto=true) ## TELUS Collaborative Health Record Overview Updated September 2026 AI summary TELUS Collaborative Health Record offers cloud-based medical practice management and patient engagement tools suitable for organizations of any size. It combines EMR/EHR, claims management, and patient records with features such as charting, document management, and electronic payments. Optional capabilities include workflow management, reminders, multi-location support, and generative AI, providing flexibility for varied practice needs. ## FAQs about TELUS Collaborative Health Record Overview ### What company size and specific industries is TELUS Collaborative Health Record built for? TELUS Collaborative Health Record is designed for Canadian primary care clinics, specialty clinics, and multi-disciplinary organizations, serving operations from single-site practices to enterprise deployments. It fits healthcare providers that need a collaborative health record system across small clinics and larger, multi-location organizations. Features and Usability ### What are the key features of TELUS Collaborative Health Record? TELUS Collaborative Health Record offers EMR/EHR, charting, and patient records management for clinical documentation, plus practice management, scheduling, and claims management for administrative workflows. It also includes patient engagement, messaging, reminders, video conferencing, mobile access, and real-time data and monitoring for coordinated care. Getting Started and Support ### What training and onboarding options does TELUS Collaborative Health Record offer? TELUS Collaborative Health Record provides documentation and videos to help teams get started. Documentation offers written reference material for reviewing features and steps, while videos support visual, self-paced learning for initial setup and product use. Getting Started and Support ### What customer support options does TELUS Collaborative Health Record offer? TELUS Collaborative Health Record provides email/help desk and phone support. No reviewer feedback is available to describe support quality, response times, or common frustrations, so the available channels are limited to these two contact options. ## Features AI summary Based on 2,052 Medical Practice Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing medical practice management software: - **Practice Management** (**58%** of reviewers rated this feature as critical) - **Appointment Management** (**59%**) - **Patient Records Management** (**59%**) TELUS Collaborative Health Record supports **Practice Management** and **Patient Records Management**, giving clinics the tools to manage daily operations and maintain accurate patient information in one system. However, it does not offer **Appointment Management**. Instead, it provides **Charting** (**64%**), a feature that reviewers also rate highly. This can help practices document care more effectively and keep clinical details organized, allowing teams to improve record accuracy and support better day-to-day patient care. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management Process of submitting and following up on claims with insurance companies Document Management Store, manage, and track all electronic documents in a centralized location Electronic Payments Electronically collect payments for goods or services EMR/EHR Create and securely store digital patient records TELUS Collaborative Health Record 21 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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