# VirtualText Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VirtualText Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10035962/VirtualText --- # VirtualText Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) VirtualText ## What is VirtualText? VirtualText redefines live chat by bridging the gap between your website and your customer’s mobile device. Designed for client-centric SMBs, our platform ensures conversations don't end just because a visitor closes their browser. Key Live Chat Features: Webchat to SMS: Seamlessly transition live web conversations to SMS, allowing you to follow up with leads directly on their phones. Core AI Agent: An AI assistant handles FAQs and performs sentiment analysis, keeping your engagement active 24/7. Shared Memory: Our unified inbox keeps the full history of webchats, texts, and voice interactions in one place—never lose context. Team Collaboration: Use shared inboxes and internal notes to hand off chats between team members without losing the thread. U.S.-Based Support: Get expert, script-free help from our in-house team with 25+ years of experience. Don't just chat—stay connected. Move your website conversations to SMS with VirtualText. ## What is VirtualText used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VirtualText?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.virtualpbx.com&name=VirtualText) ## FAQs about VirtualText Features and Usability ### What are the key features of VirtualText? VirtualText offers AI/Machine Learning features for lead qualification, sentiment analysis, and natural language processing, plus chatbot and pre-configured bot options for automated responses and autoresponders. It also includes live chat, one-to-one messaging, multi-channel communication, transcripts/chat history, reporting/analytics, activity dashboard, and workflow automation. Integrations ### Which third-party tools and platforms does VirtualText integrate with? VirtualText integrates with 3 third-party platforms: Pipedrive for CRM, Shopify for ecommerce, and Stripe for payments. These catalog integrations connect VirtualText to sales, store management, and transaction workflows, covering the core systems listed in the official integration catalog. Getting Started and Support ### What training and onboarding options does VirtualText offer? VirtualText provides documentation to help teams get started and reference product details as needed. This written material supports self-paced learning, letting users review setup steps, features, and guidance at their own pace without relying on live training sessions or video tutorials. Getting Started and Support ### What customer support options does VirtualText offer? VirtualText provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available in the catalog data, so user experience details such as response speed, helpfulness, or common frustrations cannot be summarized here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system VirtualText 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Send personal messages to clients or attendees Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral View messages sent by both parties during the chat conversation Interact with data visualization elements, such as charts and graphs, to drill down into data Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.