--- title: "VirtualText Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VirtualText Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10035962/VirtualText/" page_type: "product" language: "en" --- # VirtualText Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) VirtualText ## What is VirtualText? VirtualText is a business messaging solution that helps teams combine SMS, MMS, and webchat into a shared inbox with integrated intelligence capabilities. The platform preserves conversation history and context across communication channels, maintaining continuity in customer interactions. VirtualText includes collaboration tools for seamless handoffs between team members, sentiment analysis for message prioritization, and AI agents that extend availability during off-hours. The system offers playbooks for guiding customer interactions, contact syncing with platforms, such as Stripe and Shopify, and webhook functionality for workflow automation. Additional features include number sharing across team members, message history that maintains singular conversation threads, and simple registration for businesses sending text messages to contacts in the USA. ## What is VirtualText used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VirtualText?[Manage this product listing](https://www.g2.com/products/virtualtext/claim_requests/new?auto=true) ## FAQs about VirtualText Features and Usability ### What are the key features of VirtualText? VirtualText offers live chat, one-to-one messaging, chat/messaging, and real-time conversations for customer support and communication management. It also includes automated responses, autoresponders, a chatbot, lead qualification, workflow automation, transcripts/chat history, reporting/analytics, activity dashboard, and multi-channel communication. Integrations ### Which third-party tools and platforms does VirtualText integrate with? VirtualText integrates with 3 third-party tools: Pipedrive for CRM, Shopify for ecommerce, and Stripe for payments. These catalog integrations cover sales, online store, and billing workflows, giving VirtualText connections to core business systems without adding extra platforms. Getting Started and Support ### What training and onboarding options does VirtualText offer? VirtualText provides documentation for teams that need written reference material during setup and use. This format supports self-paced review of product details, feature guidance, and procedural steps without adding any other training formats. Getting Started and Support ### What customer support options does VirtualText offer? VirtualText provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available on support quality, so user experience details such as response times, helpfulness, or common frustrations cannot be stated from the catalog data alone. ## Features AI summary Based on 6,967 Customer Communications Management reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) VirtualText supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer communication organized, allowing teams to deliver timely support and improve the overall customer experience. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autoresponders Create and automatically send premade copy in response to customer messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system VirtualText 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - One-to-One Messaging: Send personal messages to clients or attendees - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Custom Plan Contact vendor for details It includes: - Shared Inbox - Team-Based AI Agents - Define Goals In Playbooks - Team Collaboration - Sentiment Analysis - Stripe, Shopify & Pipedrive Integrations - SMS API & Webhooks - In-House Human Support ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.