--- title: "Pluno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pluno Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10035976/Pluno/" page_type: "product" language: "en" --- # Pluno Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Pluno ## What is Pluno? Pluno is an AI customer support agent that works inside Zendesk, Intercom, Salesforce, and more. Unlike platform-specific assistants, Pluno is platform-agnostic and built specifically for support teams. Pluno learns from past tickets and resolutions plus connected tools like Jira (engineering escalations) and Slack (internal discussions), not just static help center docs. This lets it resolve more tickets autonomously with up-to-date tribal knowledge. When a human is needed, Pluno hands off smoothly with a clear summary and full context, then acts as a copilot to help agents escalate to engineering with auto-generated Jira issues or reply faster with suggested messages, reasoning, and references. Think of Pluno as adding a high-performing support agent with uncapped capacity at a lower cost than a full-time hire. ## What is Pluno used for? [Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pluno?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pluno.ai/&name=Pluno) ## Pluno Overview Updated August 2026 AI summary Pluno supports small, midsize, and enterprise organizations in managing customer support operations through features like multi-channel communication, live chat, support ticket management, and knowledge base tools. It incorporates AI Copilot and generative AI for automated assistance, and offers reporting, analytics, and SLA management. Pluno is accessible via cloud and a range of device platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pluno 5.0 (3) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,768) Value For Money 5.0 (3) Value For Money 4.6 (1,518) Customer Service 5.0 (3) Customer Service 4.7 (1,537) ## Pluno alternatives [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Pluno Overview ### What company size and specific industries is Pluno built for? Pluno is designed for mid-market and enterprise teams that handle complex support tickets, especially customer support managers, technical support teams, quality assurance specialists, and call centers. It fits organizations that need structured support operations, particularly in service-heavy environments where issue management and ticket handling are part of daily work. Features and Usability ### What are the key features of Pluno? Pluno offers AI Copilot and Generative AI, plus help desk management with support ticket management, SLA management, and knowledge base management. It also includes multi-channel communication through live chat, email management, chat/messaging, and a self service portal, along with access controls/permissions, workflow management, reporting/analytics, and third-party integrations. Getting Started and Support ### What training and onboarding options does Pluno offer? Pluno provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does Pluno offer? Pluno provides email/help desk, FAQ/forum, knowledge base, and chat support. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. These are the only listed support channels for Pluno in the catalog data. ## Features AI summary Based on 1,744 Customer Support reviews Not all customer support platforms cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Pluno supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams fast ways to respond to customers and stay updated as new issues come in. However, it does not offer **Call Center Management**. Instead, it provides other highly rated capabilities, including **Support Ticket Management** (**45%**), **Chatbot** (**46%**), and **Live Chat** (**46%**), which help businesses organize support requests, handle common questions faster, and maintain direct customer communication across channels. Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Reporting/Analytics 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Communication 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Generative AI 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Service Level Agreement (SLA) Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Pluno 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Custom Pricing Contact Sales It includes: - Deflection AI - AI Copilot - Escalation Copilot - AI Ticket Tagging and Field Filling - AI Quality Assurance - Call Insights and Summary - Trends & Topic Insights Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SC Sarala C. Senior Support Manager Construction ### "Game Changing AI Support Tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 Pluno is a fantastic team to work with. So attentive and collaborative. We have really enjoyed the experience thus far! Pros The Jira integration and the deflection agent are by far our favorite features. The deflection agent takes care of an average of 30% of our tickets. And the Jira integration has been so impactful. Saving a huge amount of time for agents and keeping follow-ups and visibility between Engineering and Support so well organized. Cons Unable to give feedback to deflection agent on specific responses it has given to customers. Entire workflows have to be built as a workaround for this. Alternatives considered [Pylon](https://www.capterra.com/p/217697/Pylon/) [Embrace](https://www.capterra.com/p/207654/Embrace/) [Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) [Kustomer](https://www.capterra.com/p/158128/Kustomer/) Reasons for choosing Pluno Pluno is the only product we have come across that has the level of deflection agent it has, a really easy setup, and the Jira integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Victoria H. Director Medical Service Operations Medical Practice ### "Amazing Partnership. With real results." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2026 We use Pluno to help manage support operations at Avi Medical, and it has had a meaningful impact on how much work our internal team needs to touch directly. In one recent week alone, we had 4,124 total tickets, and Pluno resolved 2,347 of them, which was 56.9% of total volume. Our central team only had to handle 265 tickets, or 6.4% of the total, while the remaining 1,512 were handled at the practice level. What stands out to us is not just the automation rate, but the way the workload is distributed more cleanly. Instead of our team getting pulled into every incoming request, Pluno helps ensure that only the right cases need direct intervention. That has reduced operational noise and made it easier for us to focus our attention where it actually matters. We also appreciate that the product is tied closely to the realities of support workflows, rather than feeling like a generic AI layer placed on top of Zendesk. It has been practical, measurable, and easy to evaluate through the dashboard. Overall, Pluno has created real efficiency for us and made it easier to scale support without adding the same amount of manual effort. Pros Pluno has helped us automate a large share of ticket volume in a way that feels operationally useful, not just impressive on paper. The reporting makes it easy to see how much work is being resolved by AI versus handled by the team or routed elsewhere. We especially value the visibility into support distribution and the reduction in manual workload for our team. Cons As with any AI workflow product, there is still value in continuing to refine edge cases and give teams more control over how certain scenarios are routed or escalated. The product has been strong for us overall, but we would always welcome even more flexibility in configuration and workflow tuning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kurt-Jordan T. Technical Helpdesk Financial Services ### "A powerful AI workflow tool that genuinely improves support operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Pluno has become a core part of our support operations. It helps us maintain consistency, reduce manual overhead, and produce high‑quality escalations with far less effort. The AI tools feel thoughtfully designed rather than gimmicky, and they’ve noticeably improved both speed and clarity across our workflows. It’s one of the few platforms where the value is immediately visible in day‑to‑day use. Pros . The AI‑assisted summarisation is genuinely useful, it turns complex ticket histories into clean, support‑ready context without losing nuance. . Field‑filling and tagging automation saves a huge amount of repetitive work and reduces human error. . The interface is fast, intuitive, and doesn’t get in the way of the workflow. . The product team is responsive and open to feedback, which makes the tool feel like it’s evolving with our needs. Cons . Some advanced configurations require a bit of trial and error before they feel natural. . Occasional edge cases where the AI over‑summarises or misses a subtle detail, though these are improving quickly and Pluno make sure that you are able to make these changes yourself in most cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.