--- title: "CollaborationRoom.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CollaborationRoom.ai Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10036093/CollaborationRoom-ai/" page_type: "product" language: "en" --- # CollaborationRoom.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CollaborationRoom.ai ## What is CollaborationRoom.ai? CollaborationRoom.ai is contact center management software enabling continuous collaboration via video, audio, and screen sharing. Supervisors gain real-time visibility into agent activity and receive smart alerts for issues like agent distress or security concerns. They can address problems through in-platform chat and private calls. Agents access coaching resources and connect with team members, while training sessions streamline onboarding and development. AI-driven security features detect threats like unauthorized phone use or shoulder surfing and support privacy with blurred or virtual backgrounds. The platform supports remote and in-person operations, offering analytics to track performance and identify improvements. Implementation is quick, and the software operates on flexible month-to-month contracts. ## What is CollaborationRoom.ai used for? [Employee Monitoring](https://www.capterra.com/employee-monitoring-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CollaborationRoom.ai?[Manage this product listing](https://www.g2.com/products/collaborationroom-ai/claim_requests/new?auto=true) ## CollaborationRoom.ai Overview Updated September 2026 AI summary CollaborationRoom.ai is a cloud-based employee monitoring solution for organizations of all sizes seeking detailed oversight of workforce activity. It features time tracking, employee activity monitoring, productivity analysis, screen activity recording, idle time monitoring, and reporting tools. Optional capabilities include behavior tracking, real-time reporting, remote access, and an API for integration, supporting operational management and workforce supervision. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CollaborationRoom.ai 5.0 (3) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.7 (526) Value For Money 5.0 (3) Value For Money 4.5 (469) Customer Service 5.0 (3) Customer Service 4.6 (444) ## CollaborationRoom.ai alternatives [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [DeskTime](https://www.capterra.com/p/168660/DeskTime/) [4.5 (526)](https://www.capterra.com/p/168660/DeskTime/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168660/DeskTime/) [Clockify](https://www.capterra.com/p/169607/Clockify/) [4.8 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169607/Clockify/) Highest Rated [WE Controlio](https://www.capterra.com/p/113257/Work-Examiner/) [4.9 (68)](https://www.capterra.com/p/113257/Work-Examiner/reviews/) Starting price $7.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113257/Work-Examiner/) ## FAQs about CollaborationRoom.ai Overview ### What company size and specific industries is CollaborationRoom.ai built for? CollaborationRoom.ai is designed for contact centers and call centers, including the supervisors and agents who work in them, as well as debt collection agencies. The product fits organizations of varying sizes within these service and collections environments that need a collaboration tool for operational teams. Features and Usability ### What are the key features of CollaborationRoom.ai? CollaborationRoom.ai offers employee activity monitoring, time tracking, idle time monitoring, and behavior tracking for workforce oversight. It also includes screen activity recording, browsing history, remote access/control, and remote monitoring and management. Reporting features include activity dashboards, real-time reporting, historical reporting, reporting & statistics, alerts/notifications, and an API. Getting Started and Support ### What training and onboarding options does CollaborationRoom.ai offer? CollaborationRoom.ai provides live online sessions and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and feature lookup. These training formats give teams options for learning the product through live guidance or written materials. Getting Started and Support ### What customer support options does CollaborationRoom.ai offer? CollaborationRoom.ai provides email/help desk and phone support for customer assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments in this catalog data. ## Features AI summary Based on 2,131 Contact Center reviews Capterra data shows that buyers of employee monitoring software rank the following features as their top priorities: - **Time Tracking** (**51%** of reviewers rated this feature as critical) - **Employee Activity Monitoring** (**48%**) - **Timesheet Management** (**44%**) CollaborationRoom.ai supports **Time Tracking** and **Employee Activity Monitoring**, giving managers visibility into hours worked and day-to-day employee activity. However, it does not include **Timesheet Management**. Instead, the product offers other important features that reviewers also value, including **Screen Activity Recording** (**42%**), **Idle Time Monitoring** (**40%**), and **Productivity Analysis** (**38%**), helping businesses track work patterns, review on-screen activity, and measure productivity trends while providing teams with clearer oversight and better time-use insights. Employee Activity Monitoring 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Monitor and track what your employees are doing Screen Activity Recording 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Capture what is happening on a computer screen Idle Time Monitoring 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and report on times with no activity Real-Time Reporting 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics Remote Monitoring & Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Browsing History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important See what internet pages were visited by users CollaborationRoom.ai 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Browsing History: See what internet pages were visited by users - Calls: Logs phone calls, ensuring subject matter is relevant to company goals. - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Historical Reporting: Information, data and reports that are being tracked over time - Idle Time Monitoring: Track and report on times with no activity - Interactions: Monitors interactions with customers and/or co-workers. - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Screen Activity Recording: Capture what is happening on a computer screen - Time Tracking: Measure and track time including hours worked and paid time off (PTO) --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (3) Per User (Standard) $34.95 It includes: - Continuous streaming / virtual floor view (see multiple agents’ video + screen + audio at a glance) - Zoom-in / focus on individual agents - Live call observation - Supervisor Cam - Agent Hand Raise - In-platform Chat with auto-redaction - Private Calling - Team Meeting Rooms - Remote Desktop Control (supervisor can directly assist on agent device) - On-demand coaching - Clean Desk feature (AI object detection for prohibited items like pens, paper, cell phones) + real-time alerts - EPTZ investigation (digital pan/tilt/zoom after alert) - Detection works even with blurred backgrounds - Mobile phone detection - Geolocation + continuous facial recognition - Second person detection (shoulder-surfing prevention; works with virtual/blurred backgrounds) - One-click multi-screen sharing - AI emotion recognition Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BA Betty A. Director, Customer Experience Outsourcing/Offshoring ### "The only solution I found to work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Collaboration Room is a strong solution for organizations seeking a reliable, easy‑to‑use collaboration and engagement platform for back‑office teams. Beyond the technology itself, the supporting team truly elevates the experience — offering ongoing guidance, best practices, and dependable support that is uncommon in this space. This combination of functionality, service, and value makes Collaboration Room a standout choice. Pros I spent some time trying to find a solution for employee engagement for back office functions and it took over a year to find this solution. Here are some comments overall: Customer Support Customer support is one of Collaboration Room’s strongest differentiators. The team is consistently helpful, informative, and highly responsive. What truly stands out is their willingness to share best practices and provide hands‑on guidance, not only during implementation but well after go‑live. Continued support post‑implementation is rare in this industry, and the Collaboration Room team has remained engaged, accessible, and genuinely invested in our success. Value for Money Collaboration Room delivers strong value for money, particularly for back‑office teams where employee engagement tools are limited or often overly complex. After evaluating several options, this was one of the few solutions that truly met the needs of non‑front‑line, operational staff without unnecessary features or excess cost. The functionality provided aligns well with day‑to‑day operational needs, making it a practical and cost‑effective investment. Employee Productivity Collaboration Room has had a positive impact on employee productivity by centralising collaboration, communication, and accountability in one place. Teams are better aligned, more engaged during working hours, and able to collaborate more effectively across functions. Cons There were very few cons as this solution worked the best for our needs. The only one I can think of is that some reports were a bit cumbersome to understand. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Allison L. Loans Manager Consumer Services ### "Live Visibility = Live Performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 CollaborationRoom.ai has been a powerful tool for real-time visibility and instant team communication. It’s elevated how I monitor performance, coach agents on the spot, and stay connected with my team all in one place. Pros What I liked most about CollaborationRoom.ai is the real-time visibility it gives me into my team’s activity. I can monitor my agents live, see exactly what they’re working on, and step in immediately when needed. The ability to communicate with individuals or the entire team in real time makes coaching and support much more efficient. It creates a strong sense of control, transparency, and instant collaboration that’s incredibly valuable for managing performance. Bonus I have used there login session for payroll which is great for accountability. Cons One limitation is that not all functionality fully supports our operational needs, particularly for workforce management. For example, our WFM team is unable to monitor all agents in a single unified view and must switch between multiple rooms, which impacts efficiency. Secondly would be sleep detection alert Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MO Michael O. Training Manager Telecommunications ### "Remote Call Center gives two thumbs up!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2026 Awesome experience! Feel like they are a huge factor in our business now and will continue to be in the future. They listen, take our feedback, and have implemented many ideas/changes that we have requested. The ease of use for new users and the value for the money is unmatched. Pros Ease of remote managing - I can see/assist/converse with reps in multiple different locations easily. Shifting from in-office to remote would have been impossible without Collaboration Room and it allowed us to maintain a high level of employee productivity. It also helps us retain that 'team' feeling even though we are working from home now. Cons Only con is that internet strength can impact individuals (Not something Collaboration Room can affect - more of an internal issue). Good thing is that their Customer Support is wonderful - shout out to \[sensitive content hidden\]! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor March 31, 2026 Hi Michael, thank you for taking the time to share this thoughtful review. We’re grateful to hear that CollaborationRoom.ai has helped your team make the shift from in-office to remote while maintaining productivity and preserving that important team feeling. It also means a lot to hear your feedback on our ease of use, value, and customer support. We truly appreciate your partnership, your ideas, and the opportunity to support your team. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.