# Mercately Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Mercately Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more. Source: https://www.capterra.com/p/10036099/Mercately --- # Mercately Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Mercately ## What is Mercately? Mercately is an AI-enabled sales assistant software that automates sales and manages conversations across WhatsApp, Instagram, and Facebook from a single unified inbox. It features MIA, an AI agent that answers customer inquiries about products, inventory, pricing, and shipping around the clock, with customizable language settings and tone adjustments to match brand personality. MIA can qualify leads, recommend products, and hand off complex conversations to human agents when needed. The system automates the entire sales cycle, guiding clients from initial contact to purchase completion with strategic follow-ups, abandoned cart reminders, and post-sale engagement sequences. A multi-agent inbox lets teams collaborate on conversations with internal notes, automatic assignment rules, and supervisor visibility to ensure no message goes unanswered. ## What is Mercately used for? [AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $200 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mercately?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mercately.com/&name=Mercately) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mercately 0.0 VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $200 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (21) Value For Money 0.0 (0) Value For Money 4.9 (21) Customer Service 0.0 (0) Customer Service 5.0 (21) ## Mercately alternatives [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Vambe](https://www.capterra.com/p/10035520/Vambe/) [4.9 (21)](https://www.capterra.com/p/10035520/Vambe/#reviews) Starting price $413.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035520/Vambe/) [Nexuscale](https://www.capterra.com/p/10032945/Nexuscale/) [5.0 (19)](https://www.capterra.com/p/10032945/Nexuscale/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10032945/Nexuscale/) ## FAQs about Mercately Overview ### What company size and specific industries is Mercately built for? Mercately is designed for businesses in e-commerce, retail, education, real estate, automotive, health and wellness, and food service. The vendor description does not specify a company size, so the product appears to target organizations in these sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Mercately? Mercately offers CRM and contact management, sales pipeline management, lead management and lead qualification, plus chat/messaging and omnichannel outreach. It also includes call tracking, conversation intelligence, workflow automation, reporting/analytics, and sales forecasting, along with AI Writing Assistant, chatbot, calendar management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Mercately starts at $200 per user/month for the Scale IA plan with 1,000 contacts per month, and a free trial is available. Rocket IA costs $280 and includes 2,000 contacts, while Atlas IA costs $600 with 3,500 contacts. No setup fees or other pricing limits are listed. Integrations ### Which third-party tools and platforms does Mercately integrate with? Mercately integrates with over 20 third-party tools and platforms for commerce, messaging, and CRM, including Facebook Business Suite, HubSpot CRM, HubSpot Marketing Hub, Shopify, Shopify POS, Stripe, Mercado Pago, Instagram, TikTok, WhatsApp, WhatsApp Business API, Messenger, and Make. Getting Started and Support ### What training and onboarding options does Mercately offer? Mercately provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual, self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does Mercately offer? Mercately provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Customer support details beyond these channels are not available in the catalog data, so users can expect these four listed options for getting help. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AI Writing Assistant Generates and edits text using machine learning Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Calendar Management Track and manage schedules and meetings via an integrated calendar Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Chatbot AI-based platform which conducts a conversation via auditory or textual methods Mercately 37 features Generates and edits text using machine learning Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and manage schedules and meetings via an integrated calendar Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Assembly of graphs and charts for visualizing and tracking statistics/metrics The process of entering information or updating records in a computer system or database Store, manage, and track all electronic documents in a centralized location Caters to sales teams Use AI to generate content in the form of text, images, videos, etc. Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage the process of planning and scheduling meetings, including agenda creation Allow users to create, edit, and sort multiple notes Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Adjust communications based on previous interactions or personal preferences Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Define, track, and/or automate sales activities and sales processes Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Plan availability and assign specific time slots for tasks and resources Train your system to interpret and transcribe voice messages Create, manage and track all task activities and progression Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows ## Pricing Free Trial Scale IA $200.00 Per User,Per Month It includes: - AI Agents For 24/7 Customer Interaction - Lead Management With Automated Sales Cycles - Integration With Multiple Systems (WhatsApp, Facebook, Instagram, Shopify, WooCommerce, Hubspot, Payment Links) - Automated Campaign Creation - Performance Monitoring Dashboards Rocket IA $280.00 Per User,Per Month It includes: - 15 Seats - 3 Automatic Flows - Up To 3,000 Bulk WhatsApp Messages Per Day - AI Agents For 24/7 Customer Interaction - Lead Management With Automated Sales Cycles - Integration With Multiple Systems (WhatsApp, Facebook, Instagram, Shopify, WooCommerce, Hubspot, Payment Links) - Automated Campaign Creation - Performance Monitoring Dashboards Atlas IA $600.00 Per User,Per Month It includes: - 25 Users - 5 Automatic Flows - Up To 10,000 Bulk WhatsApp Messages Per Day - AI Agents For 24/7 Customer Interaction - Lead Management With Automated Sales Cycles - Integration With Multiple Systems (WhatsApp, Facebook, Instagram, Shopify, WooCommerce, Hubspot, Payment Links) - Automated Campaign Creation - Performance Monitoring Dashboards ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.