--- title: "MedSupport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MedSupport Software - reviews, pricing plans, popular comparisons to other eMAR products and more." source_url: "https://www.capterra.com/p/10036100/MedSupport/" page_type: "product" language: "en" --- # MedSupport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MedSupport ## What is MedSupport? MedSupport is CaraSolva’s elevated electronic Medication Administration Record. It incorporates medications, vital signs, treatments, tasks, a calendar, and real-time alerting in one intuitive system. With automated workflows, on-the-go access, real-time alerting, and secure pharmacy integration, MedSupport® helps you to elevate patient care and reduce workforce burden. Proven and trusted, MedSupport is built to adapt to your unique agency structure and regulatory environment. Over 200 agencies in 33 states are meeting regulations and improving patient safety with MedSupport Personalized vital thresholds, a scheduler to meet any need, and alerts to keep the whole care team in the loop. Secure pharmacy integration for instant updates and reduced errors. Take the risk out of insulin and PRN administration with an interface designed for non-clinical caregivers. ## What is MedSupport used for? [eMAR](https://www.capterra.com/emar-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MedSupport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://carasolva.com&name=MedSupport) ## MedSupport Overview Updated September 2026 AI summary MedSupport offers electronic medication administration record (eMAR) functionality for organizations of all sizes, supporting medication management, charting, and healthcare compliance. It features decision support, e-prescribing, patient portals, audit trails, and customizable reporting, with optional AI-powered tools and third-party integrations. MedSupport is available via cloud, web, desktop, and mobile platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MedSupport 4.8 (5) VS. [4.7 (175)](https://www.capterra.com/p/90493/ECP/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.7 (175) Value For Money 4.3 (3) Value For Money 4.5 (143) Customer Service 4.5 (4) Customer Service 4.9 (172) ## MedSupport alternatives [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/10009685/Yardi-EHR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.0 (45)](https://www.capterra.com/p/100774/CareVoyant-Home-Care/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10036100/MedSupport/alternatives/) ## FAQs about MedSupport Overview ### What company size and specific industries is MedSupport built for? MedSupport is designed for organizations in Intellectual and Developmental Disabilities, Behavioral Health, Assisted Living and Senior Living, Substance Use Disorder, Day Programs, Long-Term Care Pharmacy, and Home and Community-Based Services. The target audience includes providers across these care sectors, from smaller agencies to larger multi-site operations. Features and Usability ### What are the key features of MedSupport? MedSupport offers clinical care tools such as charting, SOAP notes, decision support, and care plan management. It also includes e-prescribing, electronic prior authorization, medication management, medication alerts and warnings, patient intake, patient portal, task scheduling, customizable reports, audit trail, and third-party integrations. Integrations ### Which third-party tools and platforms does MedSupport integrate with? MedSupport integrates with 12 third-party tools, including pharmacy and case management platforms such as BestRx, PioneerRx, PrimeRx, Rx30, and Speed Script, plus CaseWorthy, Foothold, FrameworkLTC, HBS Systems, Health Analytics, OnTarget, and 0CodeKit. Getting Started and Support ### What training and onboarding options does MedSupport offer? MedSupport provides in person training, live online sessions, webinars, documentation, and videos to support getting started. In person and live online formats can support guided setup, webinars cover group instruction, documentation offers written reference, and videos provide self-paced learning material. Getting Started and Support ### What customer support options does MedSupport offer? MedSupport provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response speed or helpfulness cannot be assessed here. ## Features Customizable Reports 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alter the layout and content of reports Medication Alerts/Warnings 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Alerts/warnings for potential allergies or interactions triggered by medications Medication History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access to patient medication history data Reporting & Statistics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Customizable Templates 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements MedSupport 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts: Provides real-time alerts and sends notifications to users in-app or through email, text message or otherwise. - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Care: Any form of examination or diagnosis performed for the purpose of medical treatment. - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Prior Authorization: Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Forms Management: Store, manage and track all forms in a centralized location - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Inventory Management: Track and manage inventory levels to maintain proper supply - Medical Management: Manage health, disease, care and case management functions from a central location - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.6 (5) 3.6 Based on 5 reviews ## Pricing Value for money 4.3 (3) MedSupport Pricing by client. It includes: - Per Client Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ PrimeRx](https://www.capterra.com/p/106399/PrimeRx/)[ PioneerRx](https://www.capterra.com/p/106400/PioneerRX/)[ BestRx](https://www.capterra.com/p/106390/BestRxWin/)[ Rx30](https://www.capterra.com/p/106388/Rx30-Pharmacy-System/)[ Foothold](https://www.capterra.com/p/118751/AWARDS/)[ CaseWorthy](https://www.capterra.com/p/154789/CaseWorthy/)[ HBS Systems](https://www.capterra.com/p/203879/HBS-Systems/)[ OnTarget](https://www.capterra.com/p/136254/OnTarget/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HD Hayley D. AST. Dir. of community living Mental Health Care ### "Love Med support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 7, 2026 Pros Makes medication pass go seamlessly smooth. We no longer have to deal with paper MARs this makes thing run smoother and a lot cleaner. We have been able to notice trends. Cons Only thing I would say would be how I am I able to utilize multiple programs without having an issue if there are in multiple programs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Marsha A. Technology Training Specialist Hospital & Health Care ### "Outstanding Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Customer Support is outstanding. Hands-down the best applications Support team I have ever worked with during my 30+ years in IT. They are quick to respond whether it is an urgent issue or even just an enhancement request. They are respectful and helpful to everyone, in every position in our organization, who reaches out for assistance. Pros Our direct care staff find MedSupport user-friendly and intuitive. Our medication documentation errors have significantly decreased since the adoption of MedSupport. Managers and nurses appreciate greater oversight, receiving alerts and easily accessing reports, which has greatly improved day-to-day med administration and the inspection process. Cons The interface is a bit dated and accepting medications requires extreme care, but CaraSolva is continuously making improvements, adding new modules and their support team is always receptive to feedback from customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HK Heather K. Director Health, Wellness and Fitness ### "Top choice for EMAR system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 My overall experience with Carasolva MedSupport has been highly positive. The system is remarkably reliable; we rarely encounter technical glitches or significant lag. One of the most appreciated aspects is the developer's commitment to growth. Regular updates consistently bring in more usable features, and these rollouts occur with minimal downtime, ensuring that care delivery is never interrupted. For teams looking for an effortless way to manage medication documentation without the headache of overly complex software, MedSupport is a top-tier choice. Pros User-Friendly Interface: One of the standout features is the simple layout. It avoids the cluttered "dashboard fatigue" common in medical software, offering easy functionality that reduces the learning curve for new staff. Pharmacy Integration: The platform offers superb integration with multiple pharmacies. This synchronization minimizes manual data entry for prescriptions and ensures that medication lists remain current and accurate. Organizational Flexibility: MedSupport excels in customization. Whether you are managing a single group home or a large multi-department facility, the ability to tailor department structures and granularly control user access is a significant advantage. Cons EHR Synchronization Gaps: While the system does integrate with Electronic Health Records (EHR), it isn't a perfect "handshake" yet. There are still specific data fields that do not link between systems, which unfortunately necessitates some duplicate data entry. This can be a minor bottleneck in an otherwise fluid workflow. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickMAR was no longer a product that was being updated. It did not work on our google platform and lacked the features we needed for remote care Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing MedSupport Point click care and others. cost and functionality, Setworks introduced us to the product and we were sold immediately on its integration Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TV Tiana V. Records Hospital & Health Care ### "Carasolva MAR review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 16, 2024 Pros The MAR was very user friendly. The system was easy to understand and train staff Cons As the system is electronic, the risk of not being able to access when there is no connectivity, esp. in rural areas. Paper MARs and information can be printed beforehand, if sufficient preparation is taken. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Darlyene D. Operation Manager Non-Profit Organization Management ### "Ditch the paper" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 9, 2018 Pros This software makes medication monitoring seamless Cons It is difficult to set up but once it is set up it is great Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.