--- title: "ES Loyalty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ES Loyalty Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10036284/ES-Loyalty/" page_type: "product" language: "en" --- # ES Loyalty Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ES Loyalty ## What is ES Loyalty? Exchange Solutions - ES Loyalty is a feature rich, highly agile SaaS solution that empowers both B2C and B2B businesses to create and manage omni-channel loyalty, membership, and rewards programs. With seamless integration into our clients' existing channels and marketing technologies, the platform enables marketers to build personalized, data-driven programs that incentivize desired behaviors, offer flexible rewards, and drive customer acquisition through referrals and partnerships. The intuitive console allows for flexible offer creation, gamification, and member management, while dynamic dashboards provide insights to optimize program ROI. Trusted by industry leaders, ES Loyalty empowers marketers to maximize customer lifetime value and improve operational efficiency with ease. ## What is ES Loyalty used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[AI Marketing Tools](https://www.capterra.com/ai-marketing-tools-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20000 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ES Loyalty?[Manage this product listing](https://www.g2.com/products/referral-tracking/claim_requests/new?auto=true) ## FAQs about ES Loyalty Overview ### What company size and specific industries is ES Loyalty built for? ES Loyalty is designed for retailers and B2B organizations of various sizes, especially businesses in fuel and convenience stores, grocery chains, pharmacies, apparel, beauty, building supply, and medical distribution. It fits companies that need loyalty management across retail and trade-focused customer segments. Features and Usability ### What are the key features of ES Loyalty? ES Loyalty offers loyalty program and membership management, plus rewards management, gift card management, and discount management. It also includes customer segmentation, customer profiles, transaction history, campaign management, and reporting/analytics. Marketing features cover email marketing, SMS marketing, multi-channel communication, personalization, and referral tracking. Pricing ### How much does it cost and what fees or limitations are included? ES Loyalty starts with the Essentials plan at $20,000 per month, plus a one-time implementation investment starting at $50,000. Ongoing fees include licensing, hosting, maintenance, software upgrades, monitoring, SLA support, API management, and data feed management, with subject-matter expert access included in the monthly fee. Getting Started and Support ### What training and onboarding options does ES Loyalty offer? ES Loyalty provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does ES Loyalty offer? ES Loyalty provides email/help desk and phone support for customer assistance. No reviewer feedback is available to describe response times, helpfulness, or common support issues, so the support experience cannot be assessed from user sentiment in the catalog data. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) ES Loyalty supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build structured loyalty initiatives, manage rewards more effectively, and connect with other systems for smoother data flow, allowing teams to improve customer retention and deliver more consistent loyalty experiences. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results ES Loyalty 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Marketing and Advertising: Used by marketers and advertisers - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Member Portal: Online gateway through which members can access/update personal information - Membership: Manages monthly memerbships and associated exclusive benefits and discounts that can be redeemed at your facility. - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10036284/ES-Loyalty/pricing/) Essentials $20,000 Flat Rate,Per Month It includes: - Unified Member Database & Environments - Accrual / Redemption Engine / Currency Bank - Promotion Engine Essentials - SaaS Console (set-up/manage promotions, member administration, reporting access) - Core Integrations APIs & Feeds for: POS, ecom, Web/App, email platform, retailer info, Activities, Extended Member Data, datawarehouse feeds (complete loyalty data sync with retailer) - Audience Builder / Segmenting - Tiers - Loyalty Gallery / Load-to-Card Functionality - POS Receipt Messaging & Prompts - Standard Loyalty Report Suite - Multi-language - Single-brand program - Fraud Controls - Data Migration for Loyalty Replatform (includes data synchronization for gradual cut-over) - Generative AI Features ( Audience Recommender, Console Help / Assistant, Quick Access Insights, Member Scoring & Intelligence) - Campaign Automation & Optimization - Dynamic Messaging - Advanced Experiential Loyalty (gamification) - Householding - Multi-Brand Programs / Proprietary Coalition - Loyalty Financial Settlement - Advanced Site / Entity Level Loyalty Reporting - Strategic Partner Module - Referrals Module - Gated Offers to Targeted Communities - Advanced Promotions (e.g., frequency / continuity offers) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.