--- title: "Satisfact.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Satisfact.io Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/10036321/Satisfact-io/" page_type: "product" language: "en" --- # Satisfact.io Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Satisfact.io ## What is Satisfact.io? Satisfact.io is a customer feedback platform designed to prevent negative reviews through quick mobile micro-surveys delivered at strategic moments. It detects dissatisfied customers in real-time, sending private alerts to resolve issues before public reviews are posted. The "Firewall" feature intercepts negative feedback, enabling private resolution and protecting businesses from harmful reviews on sites, such as Google. Satisfied customers are redirected to leave positive reviews, boosting overall ratings. The platform integrates with email systems, QR codes, and offers a widget for displaying feedback. Its AI analysis enables teams to identify patterns and areas for improvement from customer responses. Supporting multiple languages, such as French, English, and Dutch, Satisfact.io features a streamlined setup process. It transforms customer feedback into actionable insights, helping businesses protect and enhance the brand reputation. ## What is Satisfact.io used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €9 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Satisfact.io?[Manage this product listing](https://www.g2.com/products/satisfact-io/claim_requests/new?auto=true) ## Satisfact.io Overview Updated September 2026 AI summary Satisfact.io offers survey and feedback management tools for small businesses, midsize, and enterprise teams seeking to collect and analyze customer sentiment. Its features include customizable questions, a survey builder, sentiment analysis, reporting, real-time data, and multi-channel distribution, with options for customer segmentation and API integration. Deployment is available via web, cloud, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Satisfact.io 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €9 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,781) Value For Money 0.0 (0) Value For Money 4.4 (1,409) Customer Service 0.0 (0) Customer Service 4.3 (1,340) ## Satisfact.io alternatives [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/) [4.7 (230)](https://www.capterra.com/p/191055/SurveyHero/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/191055/SurveyHero/) ## FAQs about Satisfact.io Overview ### What company size and specific industries is Satisfact.io built for? Satisfact.io is designed for agencies, freelancers, customer service teams, SaaS providers, restaurants, hotels, and other service-based businesses. It fits companies that need a customer feedback and satisfaction tool, especially organizations in service-oriented industries rather than a specific size category. Features and Usability ### What are the key features of Satisfact.io? Satisfact.io offers survey builder, customizable questions, and mobile survey tools for collecting feedback across channels. Core capabilities also include feedback management, customer segmentation, dynamic content, real-time data, sentiment analysis, reporting/analytics, activity dashboard, multi-channel distribution, and API access for connecting survey data with other systems. Pricing ### How much does it cost and what fees or limitations are included? Satisfact.io starts at €9 per month for the Starter plan, with a free version and free trial available. Starter includes 1 AI report, 50 responses, public links and QR code, and unlimited surveys. The €29 per month Automate plan adds 10 AI reports, 1,000 responses, exports, email sending, and custom branding. Integrations ### Which third-party tools and platforms does Satisfact.io integrate with? Satisfact.io integrates with Gmail, Microsoft Outlook, Trustpilot, and Google Business Review Link Generator. These integrations cover email and review collection workflows, giving the platform a focused set of connections for managing customer communication and feedback sources. Getting Started and Support ### What training and onboarding options does Satisfact.io offer? Satisfact.io provides documentation to help teams get started. Documentation offers written reference material for reviewing features, following setup steps, and checking details as needed during implementation and ongoing use. Getting Started and Support ### What customer support options does Satisfact.io offer? Satisfact.io provides Email/Help Desk support for customer questions and issue resolution. Support is handled through this channel only, and there is no reviewer feedback available to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 10,704 Reputation Management reviews Not all survey software covers every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Satisfact.io includes **Customizable Questions** and **Survey Builder**, so teams can create tailored surveys and build forms that match different feedback goals. However, it does not offer **Surveys & Feedback**. Instead, it provides **Reporting/Analytics** (**45%**), which gives businesses a way to review response trends and track results over time, helping teams make better decisions from the data they collect. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Dynamic Content Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Satisfact.io 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey Builder: Create and manage surveys --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10036321/Satisfact-io/pricing/) Starter €9.00 Usage Based,Per Month It includes: - 50 responses per month - 1 AI report per month - Unlimited surveys - Public links & QR Code Automate €29.00 Usage Based,Per Month It includes: - 1000 responses per month - 10 AI reports per month - Send button integrated in Outlook and Gmail - Your logo (No Satisfact.io branding) - Excel/CSV Export Custom Contact vendor for details It includes: - Unlimited Responses - Unlimited AI Reports ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Google Business Review Link Generator](https://www.capterra.com/p/205038/Google-Business-Review-Link-Generator/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.