--- title: "Squire Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Squire Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/10036395/Squire/" page_type: "product" language: "en" --- # Squire Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Squire ## What is Squire? Squire is an AI-powered customer support platform for ecommerce businesses that automates workflows and resolves tickets efficiently. It detects customer intent for inquiries like order tracking and return requests, pulling relevant order details from Shopify to draft responses. These can be sent automatically or reviewed based on configurable confidence thresholds. The platform integrates with tools like Gmail, Outlook, Facebook Messenger, and Instagram DMs, centralizing support channels and order data. Squire offers automatic and manual review modes, ensuring businesses maintain control while leveraging automation. Responses are grounded in policies and FAQs, avoiding speculative information. With personalized onboarding and dedicated support, Squire streamlines customer service operations, using confidence thresholds and review queues to ensure safety for high-impact actions. ## What is Squire used for? [Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Squire Overview Updated August 2026 AI summary Squire provides cloud-based customer support software for small and midsize businesses, offering tools for CRM, support ticket management, live chat, knowledge base, and multi-channel communication. Notable features include chatbot automation, real-time notifications, and access controls. Squire is designed to help support teams organize, track, and resolve customer requests efficiently across digital channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Squire 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Squire alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Squire Overview ### What company size and specific industries is Squire built for? Squire is designed for e-commerce brands, online retailers, Shopify merchants, and customer support teams that need automated workflows and faster ticket resolution. It fits companies operating in online commerce and support-led environments, especially businesses that handle customer service requests at scale. Features and Usability ### What are the key features of Squire? Squire includes access controls and role-based permissions for managing user access, plus an activity dashboard, activity tracking, and real-time data for monitoring support operations. It also offers help desk management, support ticket management, queue management, knowledge base management, CRM, live chat, email templates, chat/messaging, and workflow management. Pricing ### How much does it cost and what fees or limitations are included? Squire starts at $149 per month for the Growth Plan, which includes 400 billable conversations and charges $0.50 for each additional conversation. The Pro Plan costs $349 per month with 1,000 billable conversations and $0.40 extra thereafter. A free trial is available, and both plans include unlimited seats. Getting Started and Support ### What training and onboarding options does Squire offer? Squire provides documentation to help teams get started. This written material supports self-paced reference for setup steps, feature explanations, and day-to-day guidance as users learn the product. Getting Started and Support ### What customer support options does Squire offer? Squire provides email/help desk and chat support. With no reviewer feedback available on support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate direct contact options for product assistance and issue resolution. ## Features AI summary Based on 1,744 Customer Support reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Squire supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams fast ways to respond to customers and stay updated as new issues come in. However, it does not offer **Call Center Management**. Instead, it includes other features that reviewers also rate as important, such as **Support Ticket Management** (**45%**), **Chatbot** (**46%**), and **Live Chat** (**46%**), helping businesses organize service requests, handle common questions automatically, and provide quick assistance across digital channels. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Squire 31 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10036395/Squire/pricing/) Starter Plan $49.00 Usage Based,Per Month Growth Plan $149.00 Usage Based,Per Month It includes: - Unlimited seats (no per-seat charges) - AI features (Autopilot + Review mode) included at no extra cost - Noise filtering (spam, newsletters, auto-replies, and duplicate noise do not count as billable conversations) Pro Plan $349.00 Usage Based,Per Month It includes: - Unlimited seats (no per-seat charges) - AI features (Autopilot + Review mode) included at no extra cost - Noise filtering Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.