--- title: "Feedelity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Feedelity Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10036436/Feedelity/" page_type: "product" language: "en" --- # Feedelity Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Feedelity ## What is Feedelity? Feedelity is the review management platform built for European restaurant chains. We bring reviews from Google, Deliveroo, Uber Eats, TripAdvisor, social media and email into one smart inbox — so nothing slips through, and no location gets left behind. Our AI drafts responses in your brand voice and according to your rules, across every location and every language, so your team can respond in minutes instead of days. Critical issues get flagged in real time and assigned to the right person to resolve before they escalate. Behind the scenes, Feedelity turns every review into operational intelligence: per-location benchmarking, satisfaction driver analysis, and trend detection across your entire network — processed automatically, without anyone reading through comments one by one. Built for restaurant chains from 5 to 500+ locations, from restaurant managers replying to reviews every day, to COOs spotting which franchise needs attention before it becomes a crisis. ## What is Feedelity used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €30 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Feedelity?[Manage this product listing](https://www.g2.com/products/feedelity/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Feedelity 5.0 (1) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €30 Usage Based, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (10,499) Value For Money 5.0 (1) Value For Money 4.4 (6,536) Customer Service 5.0 (1) Customer Service 4.3 (5,845) ## Feedelity alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Feedelity Overview ### What company size and specific industries is Feedelity built for? Feedelity is designed for restaurant chains, franchise operators, retail businesses, customer service managers, and hospitality brands. It fits organizations that manage customer feedback across multiple locations or service teams, especially in industries where guest experience, store performance, and service quality need regular monitoring. Features and Usability ### What are the key features of Feedelity? Feedelity offers survey and feedback management, including NPS survey structure, customizable forms, and customizable templates. It also includes multi-channel data collection, email management, social media integration, and collaboration tools, plus real-time reporting, data visualization, sentiment analysis, customer segmentation, and workflow management. Integrations ### Which third-party tools and platforms does Feedelity integrate with? Feedelity integrates with Deliveroo, Facebook Business Suite, Google Maps, Instagram, Outlook Email Extractor, and Uber Eats. These integrations cover food delivery, social media, mapping, and email data extraction, giving Feedelity connections to six third-party platforms from its official catalog. Getting Started and Support ### What training and onboarding options does Feedelity offer? Feedelity provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and recorded walkthroughs for teams that need different ways to learn the product. Getting Started and Support ### What customer support options does Feedelity offer? Feedelity offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized from user comments. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Feedelity supports all three features that reviewers identify as most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and response trends, and turn feedback into clear insights, allowing teams to improve experiences with better-informed decisions. Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Workflow Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Feedelity 32 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Feedelity Subscription €30.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Deliveroo](https://www.capterra.com/p/252491/Deliveroo/)[ Uber Eats](https://www.capterra.com/p/10030633/Uber-Eats/)[ Outlook Email Extractor](https://www.capterra.com/p/10002490/Outlook-Email-Extractor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Bieke A. Manager Customer Care and Marketing Restaurants ### "Time saver and customer retention for your restaurant group / company! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 21, 2026 We're saving a lot of time in the company now, as everything comes together in one app. We still need to check out the analytics, but i'm sure they will we great too. Pros The support is great - we asked about some features as they would be nice to have for our user case. They respond and took action very soon, as the feature (visibility of the reservation date in ZenChef) was added the next day! Also the tool is very helpful for restaurant groups that have a manager for customer experience. The app is easy to use for everybody and team member can follow and add comments too to clarify for example complaints in their restaurant. I like that the AI agents make every answer a bit different for each customer and it's in your tone-of-voice, as we have different concepts of restaurants in the same group. Or for example for regular customers. Also you can adjust it by asking for shorter, more formal,... Also I think the pricing is a good deal for the time you save! Cons There are still some things that could be added to make it more versatile, but i'll recommend those later. Maybe sometimes the AI is a bit off with the 'positive/negative categories', but that are the few cases. Maybe it's too bad TripAdvisor is so hard to integrate with due to API policy (probably), that you need to copy and paste those manually. Hopefully, maybe, they will allow it in the future. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing Feedelity Because of the all-in-one platform and automated analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.