--- title: "Crosstalk Cloud PBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crosstalk Cloud PBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10036482/Crosstalk-Cloud-PBX/" page_type: "product" language: "en" --- # Crosstalk Cloud PBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Crosstalk Cloud PBX ## What is Crosstalk Cloud PBX? Crosstalk Cloud PBX, powered by ClearlyIP, is a cloud-based phone system offering features like custom call routing, auto attendant, voicemail with email delivery, call forwarding, and conference calling. Its responsive call panel provides real-time insights into active calls, queue status, visual voicemail, and conference room management via a browser interface. The service includes a browser-based softphone and mobile apps for Android and Apple devices. Implementation covers design consultation, phone configuration, e911 setup for Kari's Law compliance, and number porting assistance, with seven days of post-deployment support. Hardware options include phones with color displays, gigabit Ethernet pass-through, and a two-year warranty. Combining functionality with ease of use, Crosstalk Cloud PBX is a reliable communication solution for organizations. ## What is Crosstalk Cloud PBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $250 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crosstalk Cloud PBX?[Manage this product listing](https://www.g2.com/products/crosstalk-cloud-pbx/claim_requests/new?auto=true) ## Crosstalk Cloud PBX Overview Updated August 2026 AI summary Crosstalk Cloud PBX provides small businesses with a cloud-based phone system, supporting core features like call routing, recording, monitoring, voicemail, and conferencing. The platform also includes real-time analytics, customizable reports, and mobile access. Optional capabilities such as call center management, video conferencing, SMS messaging, and computer telephony integration add flexibility for organizations seeking a scalable communications solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crosstalk Cloud PBX 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $250 Flat Rate, One Time Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (467) Value For Money 0.0 (0) Value For Money 4.3 (308) Customer Service 0.0 (0) Customer Service 4.1 (339) ## Crosstalk Cloud PBX alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) [4.8 (10)](https://www.capterra.com/p/182721/EasyPBX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182721/EasyPBX/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163604/GoTo-Connect/) ## FAQs about Crosstalk Cloud PBX Overview ### What company size and specific industries is Crosstalk Cloud PBX built for? Crosstalk Cloud PBX is designed for offices, call centers, customer service departments, and businesses that need an efficient phone system solution. It suits organizations of different sizes that rely on regular voice communication, especially teams focused on handling inbound or outbound calls and customer support. Features and Usability ### What are the key features of Crosstalk Cloud PBX? Crosstalk Cloud PBX offers call management features such as call routing, automatic call distribution, call transfer, ring groups, and queue management. It also includes call recording, call monitoring, IVR, voicemail, conferencing, SMS messaging, SIP trunking, virtual extensions, and real-time analytics for communication oversight. Pricing ### How much does it cost and what fees or limitations are included? Crosstalk Cloud PBX starts at $5 per user per month for Monthly Service Fees, with a $250 one-time Installation Fee. Additional phones or extensions beyond the first two add $50 each. The plan includes all features, plus 1 DID with e911 compliance and hardware setup/testing. Getting Started and Support ### What training and onboarding options does Crosstalk Cloud PBX offer? Crosstalk Cloud PBX provides live online sessions, documentation, and videos for training. Live online sessions support guided instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs for learning key features and setup steps. Getting Started and Support ### What customer support options does Crosstalk Cloud PBX offer? Crosstalk Cloud PBX provides Email/Help Desk, FAQ/Forum, and Phone Support. No reviewer feedback about support is available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. Support coverage is listed only as these three channels. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) Crosstalk Cloud PBX supports all three of the features reviewers rate most highly: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right people, manage conversations more effectively, and identify incoming callers quickly, allowing teams to improve responsiveness and handle customer communications with more consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call List Management Manage and track all past and future calls. Crosstalk Cloud PBX 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Updates: Receive system updates as soon as any changes are made - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- ## Pricing [View pricing plan details](https://www.capterra.com/p/10036482/Crosstalk-Cloud-PBX/pricing/) Installation Fee $250.00 Flat Rate,One Time It includes: - Setup for the first 2 phone extensions - 1 DID (Direct Inward Dialing) inbound route with e911 compliance - Configuration and testing of hardware Monthly Service Fees $5.00 Per User,Per Month It includes: - $5.00 per extension (phone line) - $1.00 per DID (phone number) - $0.009 per minute for domestic calling (usage-based) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.