# Uptime Labs Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Uptime Labs Software - reviews, pricing plans, popular comparisons to other Security Awareness Training products and more. Source: https://www.capterra.com/p/10036483/Uptime-Labs --- # Uptime Labs Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Uptime Labs ## What is Uptime Labs? Uptime Labs is incident response training software that provides realistic simulations for managing availability and security outages. The platform features immersive, AI-driven drills based on actual incidents to develop muscle memory and reduce mitigation time. Through short, practical exercises, teams build composure under pressure while enhancing their incident management skills. The platform aligns technical, operational and strategic capabilities into a single browser-accessible system with no setup required. Regularly updated with insights from real incidents, the simulations help teams prepare for evolving threats. All drills run in a controlled environment without affecting production systems, enabling risk-free scenario rehearsal. Uptime Labs delivers faster incident resolution times and improved outage management through consistent practice. The browser-based access requires no integration with existing systems, making it accessible for teams of any size or structure. ## What is Uptime Labs used for? [Security Awareness Training](https://www.capterra.com/security-awareness-training-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £60 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Uptime Labs?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://uptimelabs.io&name=Uptime Labs) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Uptime Labs 5.0 (7) VS. [4.9 (337)](https://www.capterra.com/p/233248/Hoxhunt/reviews/) Starting Price £60 per user, per month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.9 (337) Value For Money 5.0 (6) Value For Money 4.8 (149) Customer Service 4.9 (7) Customer Service 4.8 (180) ## Uptime Labs alternatives [4.9 (14)](https://www.capterra.com/p/246464/CyberHoot/reviews/) Starting price $25.00 Per User, Per Month [3.6 (8)](https://www.capterra.com/p/247966/SafeTitan/reviews/) Starting price $1.50 Per User, Per Month [4.5 (26)](https://www.capterra.com/p/240196/Phished/reviews/) Starting price Contact vendor for pricing [4.9 (7)](https://www.capterra.com/p/10011525/Guardz/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/10036483/Uptime-Labs/alternatives/) ## Pricing Value for money 5.0 (6) Free Version Incident Citizen Plan £60.00 Per User,Per Month It includes: - One year of access per user - 6 simulations, each lasting 20 minutes - Individual performance analysis - Certification upon completion: Onboarding Competency Certification - Clear understanding of on-call expectations and ‘incident citizenship’ - Foundational incident leadership including SEV 2 ownership within Production Engineering - Strong impact assessment skills - Ability to recognize when and how to escalate and bring in additional support - A ‘restoration first’ mindset during incidents - Clear, effective communication under pressure - Ability to build user confidence through decisive incident response actions Incident Commander Plan £200.00 Per User,Per Month It includes: - Access to the complete simulations library (up to 20 per year per user), including multi-player simulations - Team dashboard & individual skill gap analysis - Expert-led post-simulation coaching - Expert-led post-incident review sessions on team simulations - Managing multiple incidents concurrently - Coordinating investigations across multiple teams - Handling third-party and multi-party incidents - Making rapid decisions under high uncertainty and pressure - Running efficient incident bridges while maintaining forward momentum - Managing workload and information overload - Navigating executive involvement without disrupting response efforts - Exploring cybersecurity and availability incident drills Value for money 5.0 (6) 5.0 Based on 6 reviews ## Support, customer service and training options Customer Service 4.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (7) 4.9 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Manager Manager Incident Management Information Services ### "A Practical Solution for Building Real-World Incident Response Skills" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 Overall, Uptime Labs delivers a highly effective and realistic training experience, especially through its authentic, high-pressure incident simulations. While the chat-based format may feel different from the bridge-call environment many teams use in real incidents, that difference ultimately becomes a strength by helping users build strong incident response habits and muscle memory. Overall, Uptime Labs appears to be a valuable platform for sharpening real-world incident management skills. Pros Uptime Labs really shines when it comes to their incident simulations. They do a great job of making the scenarios feel authentic, immersive, and genuinely high-pressure." Cons In the real world, most major incident troubleshooting happens on a bridge call, so doing it all via chat in Uptime Labs takes a little getting used to. Honestly, though, it's a great approach—it really forces you to build muscle memory for navigating the flow of an incident." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Machanabhatla S. Major Incident Manager Media Production ### "A Practical Reliability Training for Modern Engineering Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 An innovative and practical approach to reliability training! Teams benefit from realistic simulations, collaborative exercises, and constructive feedback, making it a strong choice for organizations seeking to enhance their operational resilience and incident management capabilities. Pros Engaging and practical approach to reliability training. Supports both technical and non-technical team members, Helps build confidence in incident management. Drives measurable improvements in operational performance, Cons While Uptime Labs offers valuable training and simulation tools, potential drawbacks include the effort needed for integration, the necessity of organizational commitment, and possible learning or resource challenges. However, these are common considerations for platforms focused on operational excellence and reliability training. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sudarshan R. Major Incident Manager Accounting ### "Practical, Engaging Incident Management Training That Feels Real" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 I’d recommend Uptime Labs to any team serious about faster, more confident incident response through realistic practice. Pros Uptime Labs helps teams practice real incident response before outages happen, so I can lead incidents with confidence, respond faster. Cons The only downside is that the simulations can feel intense at first, especially if you’re new to major incident management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chandan N. Major Incident Manager Media Production ### "A Titan's Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 2, 2026 My overall experience has been really pleasant, and there are many learnings and honing of already known skills. It forces your brain to think of all possible solutions and rewires your brain to act fast. Pros Uptime Labs is a platform to hone your IT Skills during a Service Outage/degradation in an organization. It fastens the pace at which you can become an expert. Cons A few seasoned professionals might feel the initial sessions too easy and boring. I felt the same, but stick with it, and you will learn when the advanced sessions come your way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike W. Major Incident Manager Information Technology and Services ### "Raising the Bar for Major Incident Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 The platform is constantly evolving, with new labs being added regularly to keep the training fresh and relevant. That steady expansion of content ensures our team always has access to realistic, up-to-date scenarios that challenge and develop our skills. It's been a fantastic opportunity to learn and grow. Pros What I like most about Uptime Labs is how practical and immersive the training experience is. It’s not just theory — the platform puts you in realistic, high-pressure scenarios that mirror the challenges Major Incident Managers face in real life. This helps our team improve response times, sharpen incident handling, and break away from bad habits and common pitfalls. The training builds confidence and consistency, making it an invaluable tool for strengthening our incident response capability. Cons The weakest point is the reports and graphing as, at the moment, it doesn't accurately reflect people's strengths and weaknesses when handling a major incident. I know this is something being worked on so will most likely change in the near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alexander H. Product Manager Photography ### "Hands-On Incident Solving That Builds Lasting Muscle Memory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2026 The key thing I appreciate about uptime lab's approach to incident management training is the hands on approach. Without massive time investment on the side of the employee receiving the training you are able to build a muscle memory on how to act in case of an incident. Solving a challenging drill each training is so much more effective than any theoretic sources would be able to provide. I'm going through this training as a product manager - while usually the IT team members do so. It's great to see that as a PM - you can leverage your stakeholder management skills really well. I encourage people outside of tech to also seriously consider this training. Pros \- Building muscle memory by solving incidents hands on - Weekly cadance at start, biweekly or monthly later - Long term investment due to which you actually train that muscle memory - Visible innovation by uptime labs on the training format and setup over time - Great reading resources for those that want to dig deeper Cons None really - happy with the training provided. Sometimes the trainings feel slightly repetitive, but that is needed to build that muscle memory I suppose. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Peter G. Head of Customer Operations Information Technology and Services ### "Innovative Learning Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 Uptime Labs have been a pleasure to work with, we are proud to be a part of their success story. They are adding real value for Options Pros \- The drills are incredibly realistic and true to life, from the technical specifics to the interactions with business and engineering users - Uptime labs are able to provide drills relevant to the end user skillset and the needs of my organization. External and internal communication are key skills in incident management for us, Uptime Labs are able to track progress in these skill areas and develop drills to assess users and upskill them - There is very hands on and proactive account management Cons \- While the account management and reporting is first class, it would be ideal to have a portal to view cohort progress in real time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)