--- title: "8returns Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 8returns Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10036651/8returns/" page_type: "product" language: "en" --- # 8returns Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) 8returns ## What is 8returns? 8returns is a specialist returns platform for modern ecommerce brands. With a branded self-service portal and powerful rules engine that automates returns end-to-end, customers can initiate returns, select options, and track status without contacting support, while dynamic rules control who returns what, when, and how – by country, product, order value, or customer segment. Workflows automate approvals, fraud checks, warehouse routing, and label/QR code generation. Built-in revenue retention tools include exchanges, store credit incentives, and Shop Now flows. 8returns integrates with all major ecommerce platforms, plus WMS/3PL, ERP, and carriers via API. Analytics surface return rates, costs, and retained revenue by product, country, or segment. Ideal for fast-growing DTC brands and mid-market/enterprise merchants managing multiple warehouses, 3PLs, or countries. 8returns layers onto your existing stack – no replatforming required. ## What is 8returns used for? [Product Analytics](https://www.capterra.com/product-analytics-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 8returns?[Manage this product listing](https://www.g2.com/products/8returns/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 8returns 0.0 VS. [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting Price €99 Flat Rate, Per Month Starting Price $0.01 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (80) Value For Money 0.0 (0) Value For Money 4.9 (73) Customer Service 0.0 (0) Customer Service 5.0 (74) ## 8returns alternatives [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Usermaven](https://www.capterra.com/p/276941/Usermaven/) [4.9 (80)](https://www.capterra.com/p/276941/Usermaven/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276941/Usermaven/) [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151951/Pendo-Platform/) ## FAQs about 8returns Overview ### What company size and specific industries is 8returns built for? 8returns is designed for fast-growing D2C brands and global mid-market and enterprise retailers, with use cases for merchants and professionals in ecommerce, logistics, supply chain, operations, and finance. It is best suited to companies managing returns at scale across retail and related commercial functions. Features and Usability ### What are the key features of 8returns? 8returns offers refund management, exchange management, refund opportunity identification, and order tracking for return workflows. It also includes customer portal and self service portal access, alerts/notifications, label printing, and payment processing. Additional features cover shipping management for air, ground, and freight shipping, plus reporting/analytics, data visualization, and API support. Pricing ### How much does it cost and what fees or limitations are included? 8returns starts at €99 per month for the Starter plan, which includes 100 returns and charges €0.99 per extra return. Growth costs €349 monthly with 500 returns and €0.45 per extra return, while Pro is €899 monthly with 2,000 returns and €0.40 per extra return. A free trial is available; Enterprise pricing is custom. Integrations ### Which third-party tools and platforms does 8returns integrate with? 8returns integrates with over 20 third-party tools and platforms, including Shopify, WooCommerce, Shopware, Magento 2 Order Management, and Stripe for commerce and payments, plus Gorgias, Klaviyo, Zendesk Suite, and Zapier for support, marketing, and automation. Getting Started and Support ### What training and onboarding options does 8returns offer? 8returns provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual guidance for reviewing product features and setup steps. Getting Started and Support ### What customer support options does 8returns offer? 8returns provides email/help desk support and a knowledge base. These channels let users submit requests and find self-service guidance in one place. ## Features AI summary Based on 180 Returns Management (RMS) reviews Capterra data shows that buyers of Returns Management (RMS) rank the following features as their top priorities: - **Self Service Portal** (**31%** of reviewers rated this feature as critical) - **Exchange Management** (**52%**) - **Customer Portal** (**51%**) 8returns supports all three of the features reviewers call out most often: **Self Service Portal**, **Exchange Management**, and **Customer Portal**. Together, these capabilities help businesses make returns easier for customers, manage exchanges more efficiently, and keep communication clear throughout the return process, allowing teams to reduce friction and handle post-purchase operations more effectively. Accounting Integration Integrate with a third-party accounting system Air Shipping Ship packages/goods by aircraft Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Customer Portal A website or login for customers to access information Data Visualization Graphical representation of data 8returns 22 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Air Shipping: Ship packages/goods by aircraft - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customer Portal: A website or login for customers to access information - Data Visualization: Graphical representation of data - Exchange Management: Enable the process of exchanging one item for another - Freight Shipping: Shipping products/goods by land, sea or air - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Quality Control: Ensure that quality requirements and standards are met across production processes - Refund Management: Oversee the process of issuing refunds - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Traceability: Track and document the history, application, or location of an item or activity - Warehouse Management: Manage and track operations and inventory within warehouses --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10036651/8returns/pricing/) Starter €99.00 Flat Rate,Per Month It includes: - Self serve returns portal - Help Center & Knowledge Base - Automated Refund & Exchange Processing - Connected store - Carrier integration - Returns analytics Growth €349.00 Flat Rate,Per Month It includes: - Shop new items during returns - Multi-Store (up to 3 Portals) - Advanced Returns analytics - Expanded Carrier integrations (up to 3) - Dedicated onboarding and E-mail Support - AI Returns Assistant (Anomaly & Fraud Detection) Pro €899.00 Flat Rate,Per Month It includes: - Advanced revenue retention features - Advanced rules - Multi-Store (up to 5 Portals) - Custom reports - Advanced Carrier integrations (up to 5) - Dedicated onboarding and Customer Success Manager - AI Returns Assistant (Anomaly & Fraud Detection) Enterprise Custom It includes: - White Label Portal - Custom integrations - Enterprise-grade security & compliance - Custom reporting and dashboards - Dedicated SLAs & Priority Support - Account manager and solutions engineering support - Performance Review Meetings ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.