# VICIdial Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VICIdial Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/10036871/VICIdial --- # VICIdial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) VICIdial ## What is VICIdial? Unlock Peak Performance with KingAsterisk Technologies Vicidial Customization Services Are you struggling with a generic call center setup that doesn't align with your business goals? KingAsterisk Technologies specializes in professional Vicidial Customization services designed to transform your communication infrastructure. We don’t just install software; we engineer solutions. We specialize in customizing Vicidial from the inside out. Our team builds bespoke features like automated reporting, intelligent routing, and cleaner UI skins for your agents. If you need your dialer to talk to your CRM or a specific payment processor, we can build it. We’re here to ensure your technology actually fits the way you work. With a focus on scalability and high-volume stability, KingAsterisk helps you reduce downtime and maximize agent productivity. Stop settling for default settings. Experience a high-performance, tailored Vicidial environment that drives ROI. ## What is VICIdial used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VICIdial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://kingasterisk.com&name=VICIdial) ## FAQs about VICIdial Overview ### What company size and specific industries is VICIdial built for? VICIdial is designed for enterprise-sized international call centers and outreach teams that handle massive call volumes and need phone systems connected to a CRM. It is best suited for organizations in call center, sales outreach, and customer contact operations that rely on custom VoIP setups. Features and Usability ### What are the key features of VICIdial? VICIdial offers call center management features such as automated routing, automatic call distribution, call routing, IVR, and call monitoring. It also includes call recording, CRM functions, a dashboard for activity tracking, and multi-channel communication to manage customer interactions across phone and related channels. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? VICIdial starts at $45 one time for the INSTANT SUPPORT plan, with MONTHLY SUPPORT at $3,500 per month. A free version is available. Both plans include AMI & AGI, Asterisk support, call logging and monitoring, core installation, installation help, and product usage support. Integrations ### Which third-party tools and platforms does VICIdial integrate with? VICIdial integrates with 2 third-party CRM platforms: SuiteCRM and Vtiger CRM. These cataloged integrations connect VICIdial to customer relationship management tools commonly used for contact tracking and sales workflows. Getting Started and Support ### What customer support options does VICIdial offer? VICIdial provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations with these channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria VICIdial 10 features Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Get Advice We can help you find the software with the features you need. ## Pricing Free Version INSTANT SUPPORT $45.00 Flat Rate,One Time It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes HOURLY SUPPORT $35.00 Flat Rate, It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes MONTHLY SUPPORT $3,500 Flat Rate,Per Month It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes ## Integrations [ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.