--- title: "VICIdial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VICIdial Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10036871/VICIdial/" page_type: "product" language: "en" --- # VICIdial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) VICIdial ## What is VICIdial? Unlock Peak Performance with KingAsterisk Technologies Vicidial Customization Services Are you struggling with a generic call center setup that doesn't align with your business goals? KingAsterisk Technologies specializes in professional Vicidial Customization services designed to transform your communication infrastructure. We don’t just install software; we engineer solutions. We specialize in customizing Vicidial from the inside out. Our team builds bespoke features like automated reporting, intelligent routing, and cleaner UI skins for your agents. If you need your dialer to talk to your CRM or a specific payment processor, we can build it. We’re here to ensure your technology actually fits the way you work. With a focus on scalability and high-volume stability, KingAsterisk helps you reduce downtime and maximize agent productivity. Stop settling for default settings. Experience a high-performance, tailored Vicidial environment that drives ROI. ## What is VICIdial used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, One Time Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VICIdial?[Manage this product listing](https://www.g2.com/products/kingasterisk-technologies-vicidial/claim_requests/new?auto=true) ## FAQs about VICIdial Overview ### What company size and specific industries is VICIdial built for? VICIdial is designed for international call centers and outreach teams, especially larger operations that handle massive call volumes and need phone systems connected to a CRM. It fits organizations in contact center, sales, and outbound outreach environments that depend on VoIP-based calling. Features and Usability ### What are the key features of VICIdial? VICIdial offers call center management features like automated routing, automatic call distribution, and call routing, along with IVR for directing callers. It also includes call monitoring, call recording, a CRM, a dashboard for tracking activity, and multi-channel communication for managing customer interactions across channels. Pricing ### How much does it cost and what fees or limitations are included? VICIdial offers a free version, plus INSTANT SUPPORT for $45 one time and MONTHLY SUPPORT for $3,500 per month. Both plans include AMI & AGI, Asterisk support, call logging and monitoring, core installation, getting started support, and product usage support with telephone access. Integrations ### Which third-party tools and platforms does VICIdial integrate with? VICIdial integrates with Vtiger CRM. Getting Started and Support ### What customer support options does VICIdial offer? VICIdial provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Reviewer feedback on support is not available in the catalog data, so no user experience patterns about response times, helpfulness, or common frustrations can be stated. ## Features AI summary Based on 3,851 Contact Center reviews Capterra reviewers highlight these as the features that matter most when choosing call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) VICIdial supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage call operations and oversee agent performance in real time. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), which help businesses keep records of customer interactions and route calls to the right agents more efficiently, allowing teams to improve service quality and handle workloads more effectively. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria VICIdial 10 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10036871/VICIdial/pricing/) INSTANT SUPPORT $45.00 Flat Rate,One Time It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes HOURLY SUPPORT $35.00 Flat Rate, It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes MONTHLY SUPPORT $3,500 Flat Rate,Per Month It includes: - Installation Help - Getting Started Support - Product Usage Support - Core Installation - Asterisk Support - AMI & AGI - Instant Teams Support - Call Logging & Monitoring - Hours Of Access (Telephone) - Response Time (Max) 8 Hours - Response Time (Min) 15 Minutes ## Integrations [ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.