--- title: "Heyy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Heyy Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10036872/Heyy/" page_type: "product" language: "en" --- # Heyy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Heyy ## What is Heyy? Heyy is a customer communication platform that automates messaging across channels like WhatsApp, Instagram, and Messenger. It features AI Employees—customizable digital assistants for tasks such as lead capture, FAQ resolution, and order management. The platform unifies customer interactions into a single interface for streamlined communication. Requiring no coding knowledge, Heyy allows users to configure AI Employees and workflows easily. It integrates with tools like CRM systems and e-commerce platforms, connecting existing workflows and data to the communication system. By automating routine tasks, Heyy reduces manual workloads, manages messages, routes inquiries, and provides instant responses to common questions, ensuring efficient and consistent customer communication. ## What is Heyy used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Heyy?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://heyy.io&name=Heyy) ## Heyy Overview Updated August 2026 AI summary Heyy is a customer communications management platform for businesses of all sizes seeking to coordinate customer interactions across multiple channels. It features CRM, customer history, chat and messaging, workflow management, and integration with popular automation tools. With web, cloud, and mobile deployment, Heyy helps teams track conversations, manage tasks, and maintain context throughout the customer lifecycle. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Heyy 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,452) Value For Money 0.0 (0) Value For Money 4.6 (11,504) Customer Service 0.0 (0) Customer Service 4.7 (10,717) ## Heyy alternatives [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,452)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## FAQs about Heyy Overview ### What company size and specific industries is Heyy built for? Heyy is designed for businesses across various industries, including e-commerce, finance, insurance, health, wellness, education, real estate, customer support, sales, marketing, and operations. The target audience appears to be organizations of different sizes that need a solution suited to cross-functional teams in sector-specific and general business settings. Features and Usability ### What are the key features of Heyy? Heyy offers CRM and customer database tools for storing contact records, customer history, and interaction tracking. It also includes chat/messaging, multi-channel communication, alerts/notifications, and autoresponders for handling conversations. Workflow management, activity tracking, activity dashboards, and third-party integrations support ongoing customer and task oversight. Pricing ### How much does it cost and what fees or limitations are included? Heyy offers a free version, with paid plans starting at $49 per month for the Hobby plan. Pro costs $149 per month, and Ultra costs $499 per month. The Free plan includes 1 user, 1 AI employee, 100 credits, and unlimited channels. Integrations ### Which third-party tools and platforms does Heyy integrate with? Heyy integrates with 6 third-party platforms, including Make, Notion, Pipedream, Zapier, monday.com AI Work Platform, and n8n.io. These integrations cover automation, productivity, and workflow orchestration tools, giving Heyy connections across task management, documentation, and app-to-app process automation. Getting Started and Support ### What training and onboarding options does Heyy offer? Heyy provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos give users written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Heyy offer? Heyy offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available in the catalog data, so support quality, response times, and common issues cannot be described here. ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers highlight these as the features buyers value most in Customer Communications Management: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Heyy includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams multiple ways to connect with customers and manage conversations across channels. However, it does not offer **SMS Messaging**. Instead, it provides other features that reviewers also consider important, including **Customer History** (**35%**), **Alerts/Notifications** (**32%**), and **Third-Party Integrations** (**35%**). These features help businesses keep track of past interactions, stay updated on customer activity, and connect communication workflows with other systems, allowing teams to respond with better context and maintain more consistent service. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Heyy 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10036872/Heyy/pricing/) Hobby Plan $49.00 Flat Rate,Per Month It includes: - 1 user - 1 AI employee - 2,000 credits - 3 MB storage per AI employee - 3 Actions per AI employee - Campaigns Pro Plan $149.00 Flat Rate,Per Month It includes: - 5 users - 2 AI employees - 8,000 credits - 15 MB storage per AI employee - 10 Actions per AI employee - Team inboxes - Saved views - Analytics (coming soon) - Workflow analytics (coming soon) - Advanced support Ultra Plan $499.00 Flat Rate,Per Month It includes: - 10 users - 3 AI employees - 20,000 credits - 35 MB storage per AI employee - 15 Actions per AI employee - Sensitive chats - Remove Powered By branding - Audit logs (coming soon) - User permissions (coming soon) - AI employee performance (coming soon) - AI assistant (coming soon) - Priority support ## Integrations [ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ n8n.io](https://www.capterra.com/p/198028/n8n-io/)[ Pipedream](https://www.capterra.com/p/242217/Pipedream/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.