--- title: "Clarivo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clarivo Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10036888/Clarivo/" page_type: "product" language: "en" --- # Clarivo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Clarivo ## What is Clarivo? Clarivo is an AI-powered customer support platform that transforms WhatsApp into a support solution. The software uses a knowledge base to deliver instant responses to customer inquiries. Clarivo captures leads automatically by extracting details such as names and interests from conversations. The platform includes a unified inbox and chat history for full conversation visibility. Real-time notifications alert teams to new leads and escalated inquiries. A performance dashboard tracks response times, resolution rates, and lead volume. Setup requires scanning a QR code to link a WhatsApp Business account and uploading FAQs or business information to train the AI agent. The software handles routine inquiries while directing complex issues to human team members. ## What is Clarivo used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clarivo?[Manage this product listing](https://www.g2.com/products/clarivo/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clarivo 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $79 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Clarivo alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Clarivo Overview ### What company size and specific industries is Clarivo built for? Clarivo is designed for small to mid-sized businesses in e-commerce, real estate, logistics, auto repair, furniture retail, and beauty products, as well as sales departments that need a solution tailored to customer-facing operations. It fits companies in service and retail sectors that manage inquiries, orders, or leads. Features and Usability ### What are the key features of Clarivo? Clarivo offers AI/Machine Learning, Natural Language Processing, and Intent Recognition for chatbot interactions, plus Live Chat, Chat/Messaging, and Chat Transcript for customer communication. It also includes CRM, Customer Database, Lead Capture, and Knowledge Base Management, along with Workflow Management, Alerts/Escalation, Real-Time Analytics, and Reporting & Statistics. Getting Started and Support ### What training and onboarding options does Clarivo offer? Clarivo provides documentation for teams getting started. Documentation gives written reference material for setup, feature review, and step-by-step guidance that users can consult as needed during onboarding and later use. Getting Started and Support ### What customer support options does Clarivo offer? Clarivo provides email/help desk support, FAQ/forum resources, and chat. These channels let users ask questions, search for answers, and get direct assistance through a chat interface. ## Features AI summary Based on 1,278 Chatbot reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Clarivo includes **Automated Responses** and **Natural Language Processing**, so teams can handle common questions faster and respond in a way that better understands user intent. However, it does not include **Language Detection**. Instead, it offers other important capabilities that reviewers also value, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), helping businesses manage real-time conversations and improve response quality over time while providing teams with faster customer support and more consistent interactions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Clarivo 23 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Intent Recognition: Helps understand a user's intentions/actions - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Pro $79.00 Growth $199.00 Scale $499.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.