--- title: "Reception Genie Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reception Genie Software - reviews, pricing plans, popular comparisons to other Virtual Assistant products and more." source_url: "https://www.capterra.com/p/10036929/Reception-Genie/" page_type: "product" language: "en" --- # Reception Genie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Reception Genie ## What is Reception Genie? Reception Genie is an AI-based phone receptionist solution designed to handle incoming calls around the clock. The platform answers calls, greets callers, gathers customer information, and forwards calls to designated agents or operates through a dedicated business number. Call summaries arrive via email and SMS, while full transcripts appear in the online dashboard to keep teams informed when staff members are unavailable. The system uses natural language processing to manage complex queries with contextual awareness. Reception Genie connects with CRMs, calendars, booking systems, and other applications to automate workflows and integrate with existing business tools. The platform requires minimal setup time, allowing organizations to begin handling incoming calls immediately. The AI-based receptionist maintains consistent service quality across all interactions, processing caller inquiries and capturing lead information during and after standard business hours. ## What is Reception Genie used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $8.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reception Genie?[Manage this product listing](https://www.g2.com/products/reception-genie/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reception Genie 0.0 VS. [4.7 (136)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting Price $8.99 Flat Rate Starting Price $20000 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (16) Value For Money 0.0 (0) Value For Money 4.6 (16) Customer Service 0.0 (0) Customer Service 4.8 (16) ## Reception Genie alternatives Highest Rated [AlpacaRelay](https://www.capterra.com/p/10040149/AlpacaRelay/) [5.0 (16)](https://www.capterra.com/p/10040149/AlpacaRelay/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10040149/AlpacaRelay/) [BoardLens](https://www.capterra.com/p/10051554/BoardLens/) [5.0 (4)](https://www.capterra.com/p/10051554/BoardLens/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10051554/BoardLens/) [Volumental](https://www.capterra.com/p/10042692/Volumental/) [5.0 (3)](https://www.capterra.com/p/10042692/Volumental/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10042692/Volumental/) [Pollo AI](https://www.capterra.com/p/10035900/Pollo-AI/) [4.9 (134)](https://www.capterra.com/p/10035900/Pollo-AI/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10035900/Pollo-AI/) ## FAQs about Reception Genie Overview ### What company size and specific industries is Reception Genie built for? Reception Genie is designed for businesses in healthcare, legal, financial, property, trades, engineering, hospitality, and professional services. The target audience includes organizations in these sectors that need a reception solution, from small firms to larger companies managing front-desk communication and client interactions. Features and Usability ### What are the key features of Reception Genie? Reception Genie offers AI/Machine Learning, Natural Language Processing, and chatbot features for automated conversation handling. It also includes CRM, communication management, activity dashboard, and performance metrics for tracking interactions, plus reporting/analytics, third-party integrations, and pre-configured bot support for niche reception workflows. Pricing ### How much does it cost and what fees or limitations are included? Reception Genie starts at $8.99 per month for the Basic plan, with 2,400 credits, about 20 call minutes, and a free version plus free trial. Pro costs $17.99 per month with 6,000 credits, and Enterprise costs $29.99 per month with 13,200 credits. All plans are flat rate. Integrations ### Which third-party tools and platforms does Reception Genie integrate with? Reception Genie integrates with 5 third-party tools, including Google Calendar, HubSpot CRM, Make, Zapier, and n8n.io. These integrations cover calendar scheduling, CRM connections, and workflow automation through popular platforms used to connect business apps. Getting Started and Support ### What training and onboarding options does Reception Genie offer? Reception Genie provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review and ongoing use. These formats give teams two ways to learn the product and confirm key steps. Getting Started and Support ### What customer support options does Reception Genie offer? Reception Genie provides email/help desk, FAQ/forum, knowledge base, and chat support. No reviewer feedback about support is available in the catalog data, so user experience details such as response times or helpfulness cannot be confirmed. ## Features AI summary Based on 1,134 Virtual Assistant reviews Not all Conversational AI Platform products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) Reception Genie includes **Chatbot**. However, it does not offer **API** or **Lead Capture**. Its **Chatbot** functionality gives businesses a direct way to handle conversations automatically, answer common questions faster, and stay available to customers around the clock, helping teams manage inquiries more efficiently and improve response consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Distinct AI Functionality Have features and use cases that do not fit into existing AI software categories Natural Language Processing Process and analyze human language in text or audio form Niche Application Address unique or niche requirements not covered by mainstream software solutions Reception Genie 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Distinct AI Functionality: Have features and use cases that do not fit into existing AI software categories - Natural Language Processing: Process and analyze human language in text or audio form - Niche Application: Address unique or niche requirements not covered by mainstream software solutions - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Specialized or Emerging Capabilities: Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10036929/Reception-Genie/pricing/) Basic $8.99 Flat Rate,Per Month It includes: - Choose Area Code - Auto-Fill Setup From Your Website - Website Widget - 2 Voices Available - 16+ Languages Supported - 1 Parallel Call - Call Transcripts - Email Summaries - SMS Alerts - Zapier, n8n & Make Connections - GDPR Compliance - Personal Onboarding Support Pro $17.99 Flat Rate,Per Month It includes: - Auto-Fill Setup From Your Website - Website Widget - 33 Voices Available - 16+ Languages Supported - 1 Parallel Call - Call Transcripts - Email Summaries - SMS Alerts - Call Duration Controls - Knowledge Base - Call Transfer - Voice Speed Control Enterprise $29.99 Flat Rate,Per Month It includes: - 16+ Languages Supported - Call Transcripts - Email Summaries - SMS Alerts - Call Duration Controls - Call Transfer - Google Calendar Integration - Call Data Retention Period - Agent Workflow Definition - Zapier, n8n & Make Connections - Agent Pronunciation Dictionary ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Make](https://www.capterra.com/p/154278/Integromat/)[ n8n.io](https://www.capterra.com/p/198028/n8n-io/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.