--- title: "Relay Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Relay Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10036977/Relay/" page_type: "product" language: "en" --- # Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relay ## What is Relay? Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows. Features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles and history, multi-channel communication tracking, a self-service knowleThe platform offers a unified inbox consolidating voice, SMS, and email into one view, enabling teams to access complete interaction histories. Real-time collaboration tools prevent duplicate work by showing who is viewing tickets. Relay automates workflows with event-based and time-based triggers and provides a self-service knowledge base for customers. Analytics dashboards offer performance insights, while SLA tools track response time goals. Integrating with apps like Stripe, Shopify, and Slack, Relay centralizes customer data. Built on Next.js, it includes security features such as audit logs and row-level security. ## What is Relay used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relay?[Manage this product listing](https://www.g2.com/products/relay-by-switch-labs/claim_requests/new?auto=true) ## FAQs about Relay Overview ### What company size and specific industries is Relay built for? Relay is designed for small businesses, startups, and growing companies, especially SaaS companies and teams focused on support and customer success. It fits organizations that need affordable help desk software for handling customer service operations without the complexity or cost of larger enterprise platforms. Features and Usability ### What are the key features of Relay? Relay offers ticket management, workflow automation, and automated routing for handling requests. It also includes a chatbot, knowledge base management, and collaboration tools for support workflows. Additional core features include activity dashboard, prioritization, service level agreement (SLA) management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Relay starts at $19 per user/month for the Pro plan, which includes up to 25 users, 1,000 AI operations per month, and 50 GB storage. The Business plan costs $39 per user/month for up to 100 users and adds advanced analytics, priority support, and unlimited AI operations. A free version is available. Integrations ### Which third-party tools and platforms does Relay integrate with? Relay integrates with Shopify, Slack, and WhatsApp. These catalog integrations cover commerce, communication, and messaging workflows, giving Relay connections to key tools used for storefront operations, team collaboration, and customer conversations. Getting Started and Support ### What training and onboarding options does Relay offer? Relay provides documentation to help teams get started. This written material supports self-paced reference for setup steps, feature overviews, and ongoing access to product instructions as needed. Getting Started and Support ### What customer support options does Relay offer? Relay provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat for customer assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 5,135 AI Agents for Customer Support reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Relay supports **Ticket Management**, giving teams a clear way to organize, assign, and track incoming requests. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which helps teams monitor response commitments and keep service delivery on track, helping businesses maintain accountability and meet support expectations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Prioritization Arrange tasks based on the level of priority or urgency Relay 10 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Prioritization: Arrange tasks based on the level of priority or urgency - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10036977/Relay/pricing/) Pro $19.00 Per User,Per Month It includes: - Up To 25 Users - Unlimited Tickets - 1,000 AI Operations Per Month - All Integrations - Automations And Macros - Knowledge Base - 50 GB Storage - Email Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting Business $39.00 Per User,Per Month It includes: - Up To 100 Users - Unlimited Tickets - Unlimited AI Operations - SLA Policies And Tracking - Business Hours Configuration - Advanced Analytics - 200 GB Storage - Priority Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting Enterprise Contact vendor for details It includes: - Unlimited Users - Unlimited Everything - Custom Integrations - Dedicated Support - 99.9% SLA Guarantee - Custom Contracts - Unlimited Storage - Onboarding Included - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.