# Relay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Relay Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10036977/Relay --- # Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relay ## What is Relay? Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows. Features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles and history, multi-channel communication tracking, a self-service knowleThe platform offers a unified inbox consolidating voice, SMS, and email into one view, enabling teams to access complete interaction histories. Real-time collaboration tools prevent duplicate work by showing who is viewing tickets. Relay automates workflows with event-based and time-based triggers and provides a self-service knowledge base for customers. Analytics dashboards offer performance insights, while SLA tools track response time goals. Integrating with apps like Stripe, Shopify, and Slack, Relay centralizes customer data. Built on Next.js, it includes security features such as audit logs and row-level security. ## What is Relay used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.switchlabs.dev/&name=Relay) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Prioritization Arrange tasks based on the level of priority or urgency Relay 9 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Set and monitor service level agreements to ensure timely response and resolution Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro $19.00 Per User,Per Month It includes: - Up To 25 Users - Unlimited Tickets - 1,000 AI Operations Per Month - All Integrations - Automations And Macros - Knowledge Base - 50 GB Storage - Email Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting Business $39.00 Per User,Per Month It includes: - Up To 100 Users - Unlimited Tickets - Unlimited AI Operations - SLA Policies And Tracking - Business Hours Configuration - Advanced Analytics - 200 GB Storage - Priority Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)