# Relay Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Relay Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10036977/Relay --- # Relay Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Relay ## What is Relay? Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows. Features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles and history, multi-channel communication tracking, a self-service knowleThe platform offers a unified inbox consolidating voice, SMS, and email into one view, enabling teams to access complete interaction histories. Real-time collaboration tools prevent duplicate work by showing who is viewing tickets. Relay automates workflows with event-based and time-based triggers and provides a self-service knowledge base for customers. Analytics dashboards offer performance insights, while SLA tools track response time goals. Integrating with apps like Stripe, Shopify, and Slack, Relay centralizes customer data. Built on Next.js, it includes security features such as audit logs and row-level security. ## What is Relay used for? [Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.switchlabs.dev/&name=Relay) ## FAQs about Relay Overview ### What company size and specific industries is Relay built for? Relay is designed for small businesses, startups, and growing companies, especially SaaS companies and support-focused teams such as customer success managers. It fits organizations that need affordable help desk software for customer service operations without the complexity of enterprise-level systems. Features and Usability ### What are the key features of Relay? Relay offers ticket management, automated routing, and prioritization for handling incoming requests, plus an activity dashboard for tracking work. It also includes chatbot support, collaboration tools, knowledge base management, SLA management, and third-party integrations to connect service workflows with other systems. Pricing ### How much does it cost and what fees or limitations are included? Relay offers a free version, plus the $19 Pro plan per user/month for up to 25 users and the $39 Business plan per user/month for up to 100 users. Pro includes 1,000 AI operations monthly and 50 GB storage; Business adds unlimited AI operations, 200 GB storage, advanced analytics, and SLA tracking. Integrations ### Which third-party tools and platforms does Relay integrate with? Relay integrates with Shopify, Slack, and WhatsApp. These catalog integrations cover commerce and communication use cases, connecting Relay to storefront operations, team messaging, and customer conversations through the platforms listed in its official integration catalog. Getting Started and Support ### What training and onboarding options does Relay offer? Relay provides documentation for teams getting started. Documentation offers written reference material that users can consult for setup steps, feature explanations, and ongoing support during product use. Getting Started and Support ### What customer support options does Relay offer? Relay provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available about support experiences, so user sentiment, response times, and helpfulness cannot be assessed from reviews. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Prioritization Arrange tasks based on the level of priority or urgency Relay 10 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Arrange tasks based on the level of priority or urgency Set and monitor service level agreements to ensure timely response and resolution Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro $19.00 Per User,Per Month It includes: - Up To 25 Users - Unlimited Tickets - 1,000 AI Operations Per Month - All Integrations - Automations And Macros - Knowledge Base - 50 GB Storage - Email Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting Business $39.00 Per User,Per Month It includes: - Up To 100 Users - Unlimited Tickets - Unlimited AI Operations - SLA Policies And Tracking - Business Hours Configuration - Advanced Analytics - 200 GB Storage - Priority Support - Real-Time Collaboration - Rich Text Editor - File Attachments - Event Sourcing - Rate Limiting ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.