--- title: "UseLatch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UseLatch Software - reviews, pricing plans, popular comparisons to other Property Management products and more." source_url: "https://www.capterra.com/p/10037141/UseLatch/" page_type: "product" language: "en" --- # UseLatch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) UseLatch ## What is UseLatch? UseLatch is an AI-powered property management software designed to automate operational tasks. The platform features Matt, an AI assistant that autonomously handles rent collection, bank feed reconciliation, expense tracking, and maintenance management. Matt diagnoses maintenance issues, requests photos from tenants, and assigns contractors for approval. The software includes lease management, compliance tracking, document storage, and inventory tools to help manage critical property tasks. Tenant communication capabilities allow Matt to respond to inquiries around the clock, send reminders, and provide instant updates. The automation-focused platform streamlines administrative workflows and supports rent collection processes. UseLatch provides financial reporting, compliance alerts for gas safety certificates and energy performance certificates, and centralized document storage. The system integrates with banking platforms for automatic transaction matching and ledger updates. ## What is UseLatch used for? [Property Management](https://www.capterra.com/rental-property-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UseLatch?[Manage this product listing](https://www.g2.com/products/uselatch/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UseLatch 0.0 VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price £20 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,623) Value For Money 0.0 (0) Value For Money 4.6 (1,549) Customer Service 0.0 (0) Customer Service 4.7 (1,591) ## UseLatch alternatives [4.5 (2,234)](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/reviews/) Starting price $62.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (444)](https://www.capterra.com/p/20372/Entrata/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (245)](https://www.capterra.com/p/143800/Condo-Control/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about UseLatch Overview ### What company size and specific industries is UseLatch built for? UseLatch is designed for landlords, property managers, and real estate professionals, making it a fit for small businesses and larger property operations in the real estate sector. It suits organizations that manage residential or commercial properties and need software built around property administration. Features and Usability ### What are the key features of UseLatch? UseLatch offers lease management, rent collection and tracking, billing and invoicing, and online payments for property operations. It also includes maintenance management, work order and service request management, tenant portal access, contact and document management, reporting and statistics, plus AI Copilot and generative AI features. Pricing ### How much does it cost and what fees or limitations are included? UseLatch starts with a free version and free trial, then the Pro plan at £20 per month flat rate. Pro includes 1,000 documents, 10 archived properties, 100 document analysis credits, and 8 leases, with £1 per extra lease up to 1,000. Enterprise costs £40 per month. Getting Started and Support ### What training and onboarding options does UseLatch offer? UseLatch provides live online sessions and documentation for teams getting started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for reviewing steps and features at any time. Getting Started and Support ### What customer support options does UseLatch offer? UseLatch provides email/help desk, FAQ/forum, and chat support. These channels give users a direct way to ask questions and find answers in writing or through live messaging. No reviewer feedback on support quality is available, so response times and helpfulness cannot be assessed here. ## Features AI summary Based on 4,750 Property Management reviews Not all Property Management products cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **Rent Tracking** (**64%** of reviewers rated this feature as critical) - **Reservations Management** (**63%**) - **Online Payments** (**58%**) UseLatch supports **Rent Tracking** and **Online Payments**, giving property teams a way to monitor recurring charges and collect payments digitally. However, it does not include **Reservations Management**. Instead, it offers **Channel Management** (**59%**) and **Accounting** (**54%**), which can help businesses manage listings across booking sources and keep financial records organized, allowing teams to stay on top of operations and payment activity from one system. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Billing & Invoicing Create, manage, and send invoices or bills to customers Channel Management Manage various distribution channels, build relations with channel partners, and track their performance Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat UseLatch 36 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Residential: Specialized for organizations who focus on residential projects - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Occupancy Management: Manage, track & record the usage and occupancy of physical spaces such as apartments, offices or meeting room - Online Payments: Accept and process online payment transactions - Overdue Payments: Track payments that have not been paid by due date, leading to late fees, cash flow disruptions or penalties - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rent Collection: Collect payments from tenants via online or offline mode, create recurring schedules and send reminders - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Tenant Screening: Evaluate the criminal, financial, and employment history of tenants - Tenant Tracking: Handle activities like room booking, rent processing, lease agreement management, and client communication - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037141/UseLatch/pricing/) Pro £20.00 Flat Rate,Per Month It includes: - Access To Advanced AI Agent "Matt" - 8 Leases Included (+£1 Per Extra Lease, Up To 1,000 Leases) - 1,000 Documents - Unlimited Rent Reminders - Priority Support - Advanced AI Rent Reconciliation - 100+ Standard Reports Per Month - Up To 2 Users Per Account - 100 Document Analysis Credits Per Month - 10 Archived Properties - Property Valuation Enterprise £40.00 Flat Rate,Per Month It includes: - Custom & Dynamic AI Reports - 500+ Reports Per Month - AI Compliance Document Maker - Unlimited Documents - Up To 11 Users Per Organisation - 500 Document Analysis Credits Per Month - Unlimited Archived Properties Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.