# Chatiex AI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatiex AI Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10037151/Chatiex-AI --- # Chatiex AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Chatiex AI ## What is Chatiex AI? Chatiex is an AI-based customer support platform that streamlines interactions through automated and human-assisted channels. It combines AI chatbots for automated replies, live chat for real-time support, and a ticketing system to track and resolve issues. The chatbot uses business data to deliver accurate responses and improves through continuous learning. The platform offers analytics for insights into customer behavior and team performance, with multi-channel support across websites, apps, and social media from one dashboard. It integrates with platforms, such as Shopify, WordPress, and Wix for consistent performance. The ticketing system organizes issues, while a knowledge base provides a searchable hub for information. Businesses can train the AI using formats, including PDFs, videos, and URLs. Chatiex supports customizable branding, no-code setup, and webhook integrations. Team collaboration features enable agents to manage tickets, emails, and knowledge bases efficiently. ## What is Chatiex AI used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $24 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatiex AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chatiex.com&name=Chatiex AI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatiex AI 0.0 VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $24 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,733) Value For Money 0.0 (0) Value For Money 4.6 (1,487) Customer Service 0.0 (0) Customer Service 4.7 (1,506) ## Chatiex AI alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Chatiex AI 20 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Predefined actions automatically performed on the occurance of specific events Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automatically identify and save contact information of potential customers Ability to chat online in real time Manage and support multiple languages Process and analyze human language in text or audio form View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Starter $24.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)