--- title: "FeedMetrics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FeedMetrics Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10037177/FeedMetrics/" page_type: "product" language: "en" --- # FeedMetrics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) FeedMetrics ## What is FeedMetrics? Cloud-based feedback management software that collects and analyzes customer and employee feedback through surveys, campaigns, and complaint tracking. The platform automatically detects sentiment, identifies recurring themes, and surfaces risk signals from both structured and unstructured feedback. Teams can prioritize critical issues based on AI-driven insights, allowing them to address problems before they lead to churn or attrition. The software includes workflow automation that routes tasks according to priority and assigns ownership for timely resolution. FeedMetrics centralizes feedback across multiple touchpoints, helping organizations identify friction points and patterns of disengagement. The platform provides analytics that transform feedback into actionable signals, enabling teams to focus on issues that impact retention and experience quality. ## What is FeedMetrics used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FeedMetrics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://feedmetrics.ai&name=FeedMetrics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FeedMetrics 0.0 VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,480) Value For Money 0.0 (0) Value For Money 4.5 (6,517) Customer Service 0.0 (0) Customer Service 4.5 (5,827) ## FeedMetrics alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about FeedMetrics Overview ### What company size and specific industries is FeedMetrics built for? FeedMetrics is designed for SaaS companies, retail and D2C brands, professional services firms, financial services organizations, education providers, and other businesses focused on improving customer and employee experience. The description does not specify company size, so the product appears to target organizations across multiple sizes within these sectors. Features and Usability ### What are the key features of FeedMetrics? FeedMetrics offers survey and feedback management features such as Survey Builder, Survey/Poll Management, Anonymous Feedback, and Pulse Surveys. It also includes Real-Time Analytics, Trend Analysis, Sentiment Analysis, and Visual Analytics for reporting, plus Multi-Channel Data Collection, Alerts/Notifications, Workflow Management, and Third-Party Integrations. Integrations ### Which third-party tools and platforms does FeedMetrics integrate with? FeedMetrics connects natively to Zapier, giving it access to additional third-party apps and workflows through that platform. This integration centers on automation and app connectivity, with Zapier serving as the main link to other business tools. Getting Started and Support ### What training and onboarding options does FeedMetrics offer? FeedMetrics provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online options support guided setup, while documentation and videos give users written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does FeedMetrics offer? FeedMetrics provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users written help and self-service guidance, along with direct chat assistance when needed. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers highlight these as the features buyers value most when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) FeedMetrics includes **Survey Builder** and **Reporting/Analytics**, giving teams the tools to create surveys efficiently and review results in a clear, measurable way. However, it does not include **Customizable Questions**. Instead, it offers **Data Import/Export** (**41%**), which can help businesses move survey data between systems and keep reporting workflows organized, helping teams collect insights and make better decisions from response data. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Forms Customize contracts and forms to collect specific information FeedMetrics 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Negative Feedback Management: Identify, track, and respond to negative feedback - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Essentials $99.00 Usage Based,Per Month Growth $199.00 Usage Based,Per Month Pro $399.00 Usage Based,Per Month ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.