--- title: "Bench Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bench Software - reviews, pricing plans, popular comparisons to other Computer Repair Shop products and more." source_url: "https://www.capterra.com/p/10037264/Bench/" page_type: "product" language: "en" --- # Bench Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Bench ## What is Bench? Bench is a repair shop management software that streamlines intake, tracking, invoicing, and payments into one platform. Customers can submit repair requests with photos and track status via a self-service portal. Automated tracking notifies customers when items are ready for pickup. Shops can send invoices via SMS with payment links, allowing customers to pay from mobile devices before collecting items. A customer portal provides status updates, reducing shop phone calls. Features include an online store for refurbished inventory, automated Google review prompts after repairs, and analytics dashboards tracking revenue, repair volume, and technician performance. Bench also supports mail-in repairs and processes contactless payments through integrated systems. ## What is Bench used for? [Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bench?[Manage this product listing](https://www.g2.com/products/bench-2026-02-22/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bench 0.0 VS. [### RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) [4.7 (245)](https://www.capterra.com/p/146659/RepairDesk/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (245) Value For Money 0.0 (0) Value For Money 4.6 (212) Customer Service 0.0 (0) Customer Service 4.7 (242) ## Bench alternatives [TakeOff Estimates and Reports 4.0](https://www.capterra.com/p/211594/TakeOff-Estimates-and-Reports-4-0/) [4.5 (22)](https://www.capterra.com/p/211594/TakeOff-Estimates-and-Reports-4-0/#reviews) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/211594/TakeOff-Estimates-and-Reports-4-0/) [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77264/mHelpDesk/) [Orderry](https://www.capterra.com/p/151174/Orderry/) [4.7 (36)](https://www.capterra.com/p/151174/Orderry/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151174/Orderry/) [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) [4.4 (128)](https://www.capterra.com/p/133945/RepairShopr/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133945/RepairShopr/) ## FAQs about Bench Overview ### What company size and specific industries is Bench built for? Bench is designed for repair businesses of all sizes, especially power tool repair shops, outdoor equipment repair shops, electronics repair shops, small appliance repair shops, specialty repair shops, and commercial repair shops. Features and Usability ### What are the key features of Bench? Bench offers job management, task management, and status tracking for organizing service work, along with repair tickets and repair tracking. It also includes billing and invoicing, estimates, electronic payments, and receipt management, plus CRM, contact management, client portal, reporting and analytics, and alerts and notifications. Pricing ### How much does it cost and what fees or limitations are included? Bench starts at $99 per month for the Starter plan, which covers up to 3 team members. Professional costs $149 per month for up to 10 team members, and Enterprise is $249 per month for unlimited team members. A free trial is available, and no setup fees are listed. Integrations ### Which third-party tools and platforms does Bench integrate with? Bench integrates with Google My Business Review Manager, Square Virtual Terminal, Stripe, and Twilio. These connections cover review management, payments, and messaging tools, giving Bench a small but focused set of third-party integrations for business operations and customer communications. Getting Started and Support ### What training and onboarding options does Bench offer? Bench offers live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation provides written reference material, and videos offer self-paced walkthroughs for learning core features and basic workflows. Getting Started and Support ### What customer support options does Bench offer? Bench provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users several ways to get answers, resolve account questions, and find self-service guidance. With no reviewer feedback available here, support experience details such as response speed or helpfulness cannot be assessed. ## Features AI summary Based on 105 Computer Repair Shop reviews Capterra data shows that buyers of computer repair shop software rank the following features as their top priorities: - **Repair Tickets** (**72%** of reviewers rated this feature as critical) - **Billing & Invoicing** (**48%**) - **Inventory Management** (**46%**) Bench supports all three features that reviewers rate highest: **Repair Tickets**, **Billing & Invoicing**, and **Inventory Management**. Together, these capabilities help businesses track repair jobs from intake to completion, manage customer charges and payments accurately, and keep parts and device stock organized, allowing teams to run day-to-day shop operations more efficiently. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Barcode/Label Management Print and scan barcode or labels Billing & Invoicing Create, manage, and send invoices or bills to customers Client Portal Private online space that lets businesses securely share documents and provide information access to clients Contact Management Manage, organize, and store contact information CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Bench 28 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode/Label Management: Print and scan barcode or labels - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - Historical Reporting: Information, data and reports that are being tracked over time - Intake Management: Activities related to the initial admission of a charge into the organization's care - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Receipt Management: Upload, track, and submit receipts in a central database - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10037264/Bench/pricing/) Starter $99.00 Flat Rate,Per Month It includes: - Dedicated bookkeeping experts. - Accurate monthly books and year-end tax-ready financial packages. - P&L, balance sheet, and 1099 reporting. - Pre-scheduled communication touchpoints with the bookkeeping team. Professional $149.00 Flat Rate,Per Month It includes: - Unlimited communication with the bookkeeping team. Enterprise $249.00 Flat Rate,Per Month It includes: - Dedicated team of licensed tax professionals to file income tax returns on time. - Annual income tax filing for businesses (partnerships, S corps, C corps). - Annual income tax filing for individuals (sole proprietors, contractors). ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.