# Customer Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customer Connect Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/10037382/Customer-Connect --- # Customer Connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Customer Connect ## What is Customer Connect? Customer Connect is a powerful customer engagement platform built to help businesses drive repeat visits, increase revenue, and simplify communication through intelligent text messaging and automation. Designed for everyday business owners, not marketers. The platform combines SMS campaigns, automated follow-ups, review generation, loyalty programs, and real-time conversations in one easy-to-use system. Instead of relying on manual outreach or hoping customers come back, businesses can create structured, automated workflows that consistently re-engage customers, request feedback, and turn first-time visitors into loyal regulars. With built-in analytics, seamless customer sign-up tools, and a centralized inbox for one-to-one messaging, Customer Connect helps businesses capture more leads, respond faster, and never miss an opportunity. From promoting special offers and filling slow days to automating review requests and loyalty rewards, the platform focuses on practical tools ## What is Customer Connect used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://wholesalepayments.com/&name=Customer Connect) ## FAQs about Customer Connect Overview ### What company size and specific industries is Customer Connect built for? Customer Connect is designed for small to mid-sized businesses in retail, restaurants, salons, gyms, service businesses, healthcare offices, dental offices, and corporate teams. It fits organizations that need a customer communication tool across appointment-based, service-oriented, and team-based environments. Features and Usability ### What are the key features of Customer Connect? Customer Connect offers customer database, customer profiles, and customer history for managing contact records, plus customer segmentation and churn management for audience targeting. It includes campaign management, campaign planning, and multi-campaign support, along with multi-channel communication, SMS marketing, live chat, surveys & feedback, and reporting/analytics. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Customer Connect starts at $59 per month for the Starter plan, which includes 500 credits and charges $0.04 per additional credit. Growth costs $99 monthly for 1,000 credits, and Premium costs $159 monthly for 3,500 credits. Higher tiers—Elite, Pro Elite, and Platinum—list usage-based credit bundles, with SMS at 1 credit and MMS at 3 credits. Getting Started and Support ### What training and onboarding options does Customer Connect offer? Customer Connect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does Customer Connect offer? Customer Connect provides email/help desk, FAQ/forum, phone support, and chat. These support channels give users several ways to get assistance and find answers. No reviewer feedback on support quality, response speed, or helpfulness is available for this product, so only the listed contact options can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Planning Plan and strategize marketing campaigns Customer Connect 28 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Identify customers at risk of migration and activate strategies to retain them Manage and track all internal and external communication conducted via calls, email, text, or chat A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Track products that are for sale at a reduced price or part of coupon promotions Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Ability to chat online in real time Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Send promotional campaigns or transactional messages via text messages Gauge satisfaction and receive information for improvement and success Get Advice We can help you find the software with the features you need. ## Pricing STARTER $59.00 Usage Based,Per Month It includes: - 500 credits per month, $0.04 per additional credit, 1 credit per SMS, 3 credits per MMS - Unlimited Contacts - 1:1 Text Messaging - Bulk Texting With Pictures & Gifs - Dedicated Toll Free Number - Group Segmentation - List Growth Tools - Simple Automated Text Tools GROWTH $99.00 Usage Based,Per Month It includes: - 1,000 credits per month, $0.04 per additional credit, 1 credit per SMS, 3 credits per MMS - All features in Starter (plus) - Digital Loyalty Program - Cellular Enabled Kiosk ($300 per kiosk + $15/mo, per kiosk) - Trackable Offers - Advanced Automated Text Tools PREMIUM $159.00 Usage Based,Per Month It includes: - 3,500 credits per month, $0.03 per additional credit, 1 credit per SMS, 3 credits per MMS - All features in Growth (plus) - Enable Current Business Phone To SMS (Available for $40 one-time fee + $15/mo per number) - Dedicated Customer Success Manager Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.