--- title: "Customer Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Customer Connect Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/10037382/Customer-Connect/" page_type: "product" language: "en" --- # Customer Connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Customer Connect ## What is Customer Connect? Customer Connect is a powerful customer engagement platform built to help businesses drive repeat visits, increase revenue, and simplify communication through intelligent text messaging and automation. Designed for everyday business owners, not marketers. The platform combines SMS campaigns, automated follow-ups, review generation, loyalty programs, and real-time conversations in one easy-to-use system. Instead of relying on manual outreach or hoping customers come back, businesses can create structured, automated workflows that consistently re-engage customers, request feedback, and turn first-time visitors into loyal regulars. With built-in analytics, seamless customer sign-up tools, and a centralized inbox for one-to-one messaging, Customer Connect helps businesses capture more leads, respond faster, and never miss an opportunity. From promoting special offers and filling slow days to automating review requests and loyalty rewards, the platform focuses on practical tools. ## What is Customer Connect used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Customer Connect?[Manage this product listing](https://www.g2.com/products/customer-connect/claim_requests/new?auto=true) ## FAQs about Customer Connect Overview ### What company size and specific industries is Customer Connect built for? Customer Connect is designed for small to mid-sized businesses and corporate teams in retail, restaurants, salons, gyms, service businesses, healthcare offices, and dental offices. It fits organizations that need a customer communication tool for appointment-based, client-facing, or team-based operations across these sectors. Features and Usability ### What are the key features of Customer Connect? Customer Connect offers customer database and profiles, access controls/permissions, and customer history for account management. It also includes campaign management and planning, multi-campaign support, reporting/analytics, and campaign analytics, plus customer experience management tools such as live chat, surveys & feedback, customer portal, engagement tracking, and loyalty program features. Pricing ### How much does it cost and what fees or limitations are included? Customer Connect starts at $59 per month with the Starter plan, which includes 500 credits, 1 credit per SMS, 3 credits per MMS, and $0.04 per additional credit. Growth costs $99 monthly for 1,000 credits, and Premium costs $159 monthly for 3,500 credits. Elite, Pro Elite, and Platinum use higher credit tiers with undisclosed base pricing. Getting Started and Support ### What training and onboarding options does Customer Connect offer? Customer Connect provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced visual instruction for getting started. Getting Started and Support ### What customer support options does Customer Connect offer? Customer Connect provides email/help desk, FAQ/forum, phone support, and chat. Support experiences are not described in available reviewer feedback, so no claims can be made about response times, helpfulness, or common issues. The listed channels are the only confirmed support options in the catalog data. ## Features AI summary Based on 1,860 SMS Marketing reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Customer Connect includes **Loyalty Program** and **Rewards Management**, giving businesses the tools to run retention campaigns and manage incentives for repeat customers. However, it does not offer **Third-Party Integrations**. Instead, it provides other features that reviewers also value, such as **Loyalty Cards** (**34%**) and **Member Portal** (**31%**), helping businesses track member participation, give customers easy access to their account details, and encourage ongoing loyalty. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Planning Plan and strategize marketing campaigns Customer Connect 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Live Chat: Ability to chat online in real time - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10037382/Customer-Connect/pricing/) STARTER $59.00 Usage Based,Per Month It includes: - 500 credits per month, $0.04 per additional credit, 1 credit per SMS, 3 credits per MMS - Unlimited Contacts - 1:1 Text Messaging - Bulk Texting With Pictures & Gifs - Dedicated Toll Free Number - Group Segmentation - List Growth Tools - Simple Automated Text Tools GROWTH $99.00 Usage Based,Per Month It includes: - 1,000 credits per month, $0.04 per additional credit, 1 credit per SMS, 3 credits per MMS - All features in Starter (plus) - Digital Loyalty Program - Cellular Enabled Kiosk ($300 per kiosk + $15/mo, per kiosk) - Trackable Offers - Advanced Automated Text Tools PREMIUM $159.00 Usage Based,Per Month It includes: - 3,500 credits per month, $0.03 per additional credit, 1 credit per SMS, 3 credits per MMS - All features in Growth (plus) - Enable Current Business Phone To SMS (Available for $40 one-time fee + $15/mo per number) - Dedicated Customer Success Manager ELITE Contact Us It includes: - 10,000 credits per month, $0.025 per additional credit, 1 credit per SMS, 3 credits per MMS - Unlimited Contacts - Unlimited Users - 1 Included Location - 1 Included Dedicated Toll-Free Text Number - Enable Current Business Phone To SMS (Available for $40 one-time fee + $15/mo per number) - Bulk Texting With Pictures & Gifs - One-To-One Text Messages - Custom Automated Text Workflows - Group Segmentation - Trackable Offers - Digital Loyalty Program - URL Shortener - Built-In TCPA Compliance - Auto QR Code Generator - Embeddable Web Forms - Shareable Web Forms - Cellular Enabled Kiosk ($300 per kiosk + $15/mo, per kiosk) - Mobile Web App - Keyword Marketing - List Upload Tool - Automated "Missed Call" Text Back - Reputation Management - Google Reviews Automation - Bounce Back Automated Offer - Lapsed & Lost Customer Automated Offer - Employee Onboarding Workflow Automation - Recruiting Workflow Automation - Step-By-Step Onboarding - Phone & Chat Support - Training Resource Center - Dedicated Customer Success Manager - Custom Set-Up PRO ELITE Contact Us It includes: - 25,000 credits per month, $0.02 per additional credit, 1 credit per SMS, 3 credits per MMS - Unlimited Contacts - Unlimited Users - 1 Included Location - 1 Included Dedicated Toll-Free Text Number - Enable Current Business Phone To SMS (Available for $40 one-time fee + $15/mo per number) - Bulk Texting With Pictures & Gifs - One-To-One Text Messages - Custom Automated Text Workflows - Group Segmentation - Trackable Offers - Digital Loyalty Program - URL Shortener - Built-In TCPA Compliance - Auto QR Code Generator - Embeddable Web Forms - Shareable Web Forms - Cellular Enabled Kiosk ($300 per kiosk + $15/mo, per kiosk) - Mobile Web App - Keyword Marketing - List Upload Tool - Automated "Missed Call" Text Back - Reputation Management - Google Reviews Automation - Bounce Back Automated Offer - Lapsed & Lost Customer Automated Offer - Birthday Automation - Anniversary Automation - Lead Engagement Workflow Automation - Employee Onboarding Workflow Automation - Recruiting Workflow Automation - Step-By-Step Onboarding - Phone & Chat Support - Training Resource Center - Dedicated Customer Success Manager - Custom Set-Up PLATINUM Contact Us It includes: - 50,000 credits per month, $0.015 per additional credit, 1 credit per SMS, 3 credits per MMS - Unlimited Contacts - Unlimited Users - 1 Included Location - 1 Included Dedicated Toll-Free Text Number - Enable Current Business Phone To SMS (Available for $40 one-time fee + $15/mo per number) - Bulk Texting With Pictures & Gifs - One-To-One Text Messages - Custom Automated Text Workflows - Group Segmentation - Trackable Offers - Digital Loyalty Program - URL Shortener - Built-In TCPA Compliance - Auto QR Code Generator - Embeddable Web Forms - Shareable Web Forms - Cellular Enabled Kiosk ($300 per kiosk + $15/mo, per kiosk) - Mobile Web App - Keyword Marketing - List Upload Tool - Automated "Missed Call" Text Back - Reputation Management - Google Reviews Automation - Bounce Back Automated Offer - Lapsed & Lost Customer Automated Offer - Birthday Automation - Anniversary Automation - Lead Engagement Workflow Automation - Employee Onboarding Workflow Automation - Recruiting Workflow Automation - Step-By-Step Onboarding - Phone & Chat Support - Training Resource Center - Dedicated Customer Success Manager - Custom Set-Up Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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