--- title: "Runframe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Runframe Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/10037421/Runframe/" page_type: "product" language: "en" --- # Runframe Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Runframe ## What is Runframe? Runframe is incident management and on-call scheduling software built for Slack. Engineering teams declare incidents, assign responders, set severity, and track every status change without leaving chat. On-call scheduling supports daily, weekly, and biweekly rotations with primary and backup coverage. Automatic escalation policies page the right person when the first responder doesn't acknowledge. Coverage gap detection ensures no one falls through the cracks. Analytics track MTTR, MTTA, incident volume by severity, and on-call fairness scores, giving engineering leaders visibility into response performance and team health. Structured post-incident reviews with auto-generated timelines help teams learn from every incident. Integrations include Jira, Google Meet, Datadog, Sentry, and Prometheus. Service-based routing ensures alerts reach the team that owns the affected service. Built for engineering teams of 10 to 200. Free plan available. Setup takes 30 minutes. ## What is Runframe used for? [Incident Management](https://www.capterra.com/incident-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Runframe?[Manage this product listing](https://www.g2.com/products/runframe/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Runframe 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $15 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## Runframe alternatives [4.7 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (96)](https://www.capterra.com/p/141558/DoneSafe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (48)](https://www.capterra.com/p/181004/SafetyAmp/reviews/) Starting price $4800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Runframe Overview ### What company size and specific industries is Runframe built for? Runframe is designed for technology companies of all sizes, especially those employing software engineers, DevOps professionals, and site reliability engineers. It fits organizations that build, deploy, or maintain software and need a tool suited to technical teams working in software development and operations. Features and Usability ### What are the key features of Runframe? Runframe offers incident reporting, safety incident management, and investigation management for tracking and documenting events. It also includes audit trail and event logs for recordkeeping, email alerts and monitoring for notifications, on call scheduling for response coordination, task management for follow-up, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Runframe starts at $15 per user per month for the Growth plan. A free version and free trial are available. The Growth plan includes third-party integration, analytics, escalation policies, on-call rotations, and unlimited incidents. Integrations ### Which third-party tools and platforms does Runframe integrate with? Runframe integrates with 5 third-party tools, including Slack, Jira, Google Meet, Datadog, and Sentry. These integrations cover communication, project tracking, monitoring, and error reporting, giving teams connections to common collaboration and observability platforms. Getting Started and Support ### What training and onboarding options does Runframe offer? Runframe provides documentation to help teams get started. This written material can support self-paced reference for setup steps, feature explanations, and ongoing checks as users learn the product and review details as needed. Getting Started and Support ### What customer support options does Runframe offer? Runframe provides email/help desk, a knowledge base, and chat support. These channels give users direct help for questions and troubleshooting, with the knowledge base suited to self-service and chat or email/help desk for more specific issues. ## Features AI summary Based on 984 Incident Management reviews Not all Incident Management tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) Runframe includes **Incident Reporting** but does not include **Compliance Management** or **Real-Time Monitoring**. Its support for **Incident Reporting** gives teams a clear way to document issues, track incident details, and maintain records for follow-up, helping businesses respond more consistently and keep stakeholders informed during incident resolution. Audit Trail A record of all activities within the system, including user access, changes made, etc. Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Event Logs A chronological record of actions or occurrences within a network, software, or process Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Investigation Management Oversee people and resources to carry out an investigation Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Runframe 10 features ### All Features - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Investigation Management: Oversee people and resources to carry out an investigation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On Call Scheduling: Track and organize on-call shifts - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037421/Runframe/pricing/) Growth $15.00 Per User,Per Month It includes: - unlimited incidents - on-call rotations - escalation policies - analytics - Third-Party Integration ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.