--- title: "Selvo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Selvo Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10037465/Selvo/" page_type: "product" language: "en" --- # Selvo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Selvo ## What is Selvo? Selvo's AI agent answers customer questions in chat from your help center, your website and the FAQs your team adds, and links the page it used, so customers can check it. When it can't answer, it hands the conversation to your team with a note: what the customer asked, what the AI tried and why it's escalating. The question also lands on a list, and once your team answers it, the AI knows it next time. It's part of a complete system for human and AI customer service: help center, live chat, shared inbox and tickets in one product. Invite the whole team on Pro for $99 a month. Adding people never changes the price. Every conversation still has an owner, however many of you answer. AI is $0.10 per conversation, and free when it hands off. Switching? Selvo imports your articles, conversations, tickets and contacts from Intercom, Zendesk, Help Scout, Freshdesk and Crisp. Try Pro free for 14 days. No credit card. ## What is Selvo used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Selvo?[Manage this product listing](https://www.g2.com/products/selvo/claim_requests/new?auto=true) ## Selvo Overview Updated September 2026 AI summary Selvo is a cloud-based knowledge base and knowledge management solution for businesses of all sizes, offering tools for catalog management, content editing, and a self-service portal. Notable features include customizable branding, multi-language support, website integration, and a drag-and-drop editor. Selvo aims to help teams organize, update, and present information for easy access and efficient self-service. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Selvo 0.0 VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (3,691) Value For Money 0.0 (0) Value For Money 4.5 (2,283) Customer Service 0.0 (0) Customer Service 4.6 (2,177) ## Selvo alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Selvo Overview ### What company size and specific industries is Selvo built for? Selvo is designed for SaaS companies and software startups that need a customer-facing help center. It is aimed at growing businesses with 5 to 50 employees, especially founders, support teams, and product teams that need a help center for customer self-service. Features and Usability ### What are the key features of Selvo? Selvo offers knowledge base and content management features like catalog management, content library, content editor, rich text editing, and full-text search. It also includes self-service portal tools, widgets, website integration, permissions, user management, reporting and analytics, multi-language support, customizable branding, and SEO management. Pricing ### How much does it cost and what fees or limitations are included? Selvo offers a free plan with 1 help center, unlimited team members, and up to 50 articles. The Starter plan is $19/month flat rate, followed by Pro at $49/month and Enterprise at $99/month. A free trial is also available, and paid plans add custom domains and more help centers. Getting Started and Support ### What training and onboarding options does Selvo offer? Selvo provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature review, while videos provide visual guidance that users can follow at their own pace. Getting Started and Support ### What customer support options does Selvo offer? Selvo provides email/help desk support, FAQ/forum access, a knowledge base, and chat. Support materials appear centered on self-service and direct contact through chat or tickets, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,719 Chatbot reviews Capterra data shows that buyers of Knowledge Base software rank the following features as their top priorities: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) Selvo supports all three of the features reviewers consider most important: **Knowledge Management**, **Knowledge Base Management**, and **Content Management**. Together, these capabilities help businesses organize information, maintain a structured knowledge repository, and manage content updates efficiently, allowing teams to keep resources accurate, accessible, and easy to use. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. API Application programming interface that allows for integration with other systems/databases Canned Responses Shortcuts for inputting frequently used messages Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Selvo 41 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Content Editor: Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Full Text Search: Search for specific words or phrases within a document or database - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Organization: Automatically assigns relevant followup tasks and notifies appropriate team members of status after testing. - Permissions: Allows administrators to set permissions or privacy restrictions for decisions or discussions, controlling who can view and contribute. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Support Ticket Management: Allow customers/users to submit support queries and service requests - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037465/Selvo/pricing/) Starter Plan $39.00 Flat Rate,Per Month It includes: - 1 Team Member - 1 knowledge base - Unlimited articles - Shared inbox for chat and email - AI agent - Tickets - SEO optimization - No "Powered by Selvo" badge - Embeddable help widget - Email support - API access - Selvo subdomain (e.g., help.selvo.co) Pro Plan $99.00 Flat Rate,Per Month It includes: - Unlimited team members - 5 knowledge bases - Unlimited articles - Internal knowledge base - AI agent - Tickets - Everything in Starter - Custom domain - Custom CSS - Team inboxes with round-robin - Custom inbox views - Customer ticket portal - Article, search and feedback analytics - Priority email support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.