--- title: "Coherence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Coherence Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10037489/Coherence/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Coherence Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Coherence ## What is Coherence? Coherence is an extended relationship management (XRM) platform that integrates email, tasks, and business data with AI and automation. It supports custom record types like clients, projects, and vendors, enabling organizations to model operations beyond traditional contact and deal tracking. Users can define relationships between record types with customized fields, views, and filters. Email integration links communications to relevant records, adding context to interactions. The AI assistant, Coherence Copilot, provides insights and suggests actions based on data. Its automation engine connects to apps, enabling no-code workflows. Coherence centralizes scattered information, organizing email threads, calendar events, and follow-ups alongside records. Features include thread summaries, task extraction from emails, and smart filing for automatic record organization. ## What is Coherence used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Task Management](https://www.capterra.com/task-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Starting price $12 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Coherence?[Manage this product listing](https://www.g2.com/products/coherence-2026-03-02/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Coherence 0.0 VS. [4.6 (2,251)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting Price $12 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (2,221) Value For Money 0.0 (0) Value For Money 4.5 (1,550) Customer Service 0.0 (0) Customer Service 4.4 (1,325) ## Coherence alternatives Highest Rated [4.7 (695)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,579)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Pipefy](https://www.capterra.com/p/144848/Pipefy/) [4.6 (326)](https://www.capterra.com/p/144848/Pipefy/reviews/) Starting price $33.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144848/Pipefy/) ## FAQs about Coherence Overview ### What company size and specific industries is Coherence built for? Coherence is designed for startups, tech companies, and SaaS businesses, as well as agencies, studios, consultants, service businesses, construction companies, and trades. It fits organizations of varying sizes that need a tool suited to both digital service teams and field-based or project-driven companies. Features and Usability ### What are the key features of Coherence? Coherence offers task management, task scheduling, task progress tracking, and status tracking for project work. It also includes shared inboxes, response management, routing, and inbox management for communication workflows, plus collaboration tools such as @mentions, commenting/notes, file sharing, and real-time notifications. Additional features include workflow automation, time tracking, reporting & statistics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Coherence starts with a free plan, plus a free trial, then the Starter Plan at $12 per user/month, the Pro Plan at $29, and the Team Plan at $79. The free tier includes limited AI usage, one calendar account, and one email sync account. Integrations ### Which third-party tools and platforms does Coherence integrate with? Coherence integrates with 7 third-party tools, including communication and productivity platforms such as Gmail, Microsoft Outlook, and Microsoft 365, plus scheduling and data tools like Google Calendar, Google Sheets, Airtable, and ActiveCampaign. Getting Started and Support ### What training and onboarding options does Coherence offer? Coherence provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does Coherence offer? Coherence provides email/help desk support, chat, a knowledge base, and FAQ/forum resources. No reviewer feedback is available on support quality, response times, or helpfulness, so the support experience cannot be characterized beyond these listed channels. ## Features AI summary Based on 21,823 CRM reviews Not all collaboration software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Secure Data Storage** (**65%** of reviewers rated this feature as critical) - **Collaboration Tools** (**54%**) - **Document Storage** (**57%**) Coherence includes **Collaboration Tools** and **Document Storage**, so teams can work together in one place and keep shared files organized and accessible. However, it does not offer **Secure Data Storage**. Instead, it provides other features that reviewers also consider important, including **Access Controls/Permissions** (**53%**), **Task Management** (**51%**), and **File Sharing** (**50%**). These capabilities help businesses manage who can view content, keep work on track, and distribute files efficiently, giving teams more control over daily collaboration. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Coherence 35 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Document Storage: Store and organize documents in a centralized system - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Mobile App: Access the system via a mobile application - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Status Tracking: Track the status over time for a request, process, asset, or transaction - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037489/Coherence/pricing/) Starter Plan $12.00 Per User,Per Month It includes: - Email support - AI features: 100 smart suggestions/month, 100 AI searches/month - Workflows: 5 - Email templates: 10 - Calendar sync: 2 accounts - Email sync: 2 accounts - Increased limits: 25 custom fields per module, 25,000 records, 10 custom modules, 10 custom views per module Pro Plan $29.00 Per User,Per Month It includes: - Some integrations marked "Soon" (e.g., Webhooks, REST API) - Increased limits: 50 custom fields per module, 100,000 records, 50 custom modules, 25 custom views per module - Email sync: 5 accounts - Calendar sync: 5 accounts - Email templates: 50 - Workflows: 25 - AI features: 500 smart suggestions/month, 500 AI searches/month - Shared inboxes - Priority support Team Plan $79.00 Per User,Per Month It includes: - Dedicated support - Enterprise features: SSO, audit logs, data residency options, SLA guarantee - AI features: 2,000 smart suggestions/month, 2,000 AI searches/month - Workflows: 100 - Email templates: 100 - Calendar sync: 10 accounts - Email sync: 10 accounts - Increased limits: 100 custom fields per module, 500,000 records, 100 custom modules, 50 custom views per module ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Airtable](https://www.capterra.com/p/146652/Airtable/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.