# Donkey Support Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Donkey Support Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/10037499/Donkey-Support --- # Donkey Support Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Donkey Support ## What is Donkey Support? Donkey Support is customer service software that lets teams handle inquiries directly in Slack, Discord, or Telegram. It features a customizable support widget that can be embedded into apps via a script tag or React component, with setup taking about five minutes. The widget can be styled to match brand colors and messaging. Customer inquiries submitted through the widget generate support tickets as threads in the connected messaging platform. Teams can respond directly in Slack, Discord, or Telegram, with replies syncing back to the widget in real time, removing the need for separate dashboards. The software includes automated email follow-ups for unseen responses, branded emails with delivery logs, and metadata tokens for customer context like names and emails. It supports domain allowlists, webhook events for automations, and multi-tenant data isolation. Teams can integrate one messaging platform at a time and switch as needed. ## What is Donkey Support used for? [Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €4.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Donkey Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://donkey.support&name=Donkey Support) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Donkey Support 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €4.99 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Donkey Support alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Donkey Support Overview ### What company size and specific industries is Donkey Support built for? Donkey Support is designed for small teams and community-led groups, including Discord communities, open source projects, indie game developers, agencies, and non-technical founders. It fits organizations that need support for online communities or software projects rather than large enterprise environments. Features and Usability ### What are the key features of Donkey Support? Donkey Support offers AI Copilot, chatbot, and conversation intelligence for handling support interactions, plus support ticket management, automated routing, and alerts/escalation for case handling. It also includes multi-channel communication, interaction tracking, multiple data sources, dashboard views, and reporting & statistics with key performance indicators. Integrations ### Which third-party tools and platforms does Donkey Support integrate with? Donkey Support integrates with 3 third-party messaging platforms: Discord, Slack, and Telegram. These integrations cover team communication and customer support channels, giving Donkey Support connectivity across widely used chat tools. Getting Started and Support ### What training and onboarding options does Donkey Support offer? Donkey Support provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and later review of product features and setup steps. Getting Started and Support ### What customer support options does Donkey Support offer? Donkey Support provides chat support. No reviewer feedback about support experience is available, so the customer experience with response times, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Chatbot AI-based platform which conducts a conversation via auditory or textual methods Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Donkey Support 12 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Tickets are automatically assigned to specific agents based on predefined rules AI-based platform which conducts a conversation via auditory or textual methods Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Assembly of graphs and charts for visualizing and tracking statistics/metrics Track interaction history by documenting conversations for contacts Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allows users to manage data from a number of sources Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Free Version Pro €4.99 Flat Rate,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Discord](https://www.capterra.com/p/240238/Discord/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.