--- title: "Una Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Una Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10037573/Una/" page_type: "product" language: "en" --- # Una Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Una ## What is Una? Managing constant inquiries, multiple languages, and OTA commissions can overwhelm teams. Una responds instantly via voice, phone, and chat with natural, human-like conversations, ensuring no request is missed. Key capabilities with real outcomes: - 24/7 multilingual support (99 languages): Serve global guests without hiring more staff. - Direct booking automation: Convert inquiries into confirmed reservations with payment links and emails. - PMS integration: Access real-time availability and reservation updates. - Centralized property knowledge: Deliver accurate, consistent answers every time. - Smart task assignment: Send tasks via HNext, WhatsApp, or Telegram for faster operations. - Lead capture: Collect guest details to grow repeat bookings. - Streamline operations, reduce OTA dependency, and elevate guest experience. ## What is Una used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $599 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Una?[Manage this product listing](https://www.g2.com/products/una-by-polydom/claim_requests/new?auto=true) ## Una Overview Updated September 2026 AI summary Una provides businesses of all sizes with a chatbot solution that leverages AI, machine learning, and natural language processing to automate responses and enhance customer interactions. Available across web, cloud, desktop, and mobile platforms, Una also offers features such as lead capture, live chat, and sentiment analysis to support engagement and conversational insights. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Una 0.0 VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $599 per user, per month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (402) Value For Money 0.0 (0) Value For Money 4.4 (351) Customer Service 0.0 (0) Customer Service 4.7 (327) ## Una alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## FAQs about Una Overview ### What company size and specific industries is Una built for? Una is designed for Airbnb hosts, short-term rental managers, long-term rental property managers, and hotel operators. It fits small independent hosts as well as larger property management businesses and hospitality teams that need software built for rental and hotel operations. Features and Usability ### What are the key features of Una? Una includes AI and machine learning features for chat and messaging, along with chatbot, live chat, and lead capture tools. It also offers automated responses and autoresponders, plus natural language processing, sentiment analysis, and speech recognition for handling customer conversations and capturing inquiries. Pricing ### How much does it cost and what fees or limitations are included? Una starts at $599 per month for the Concierge plan, with a free trial available. The Una Concierge + Booking Management plan costs $799 per month, and the Una Full Suit: Concierge + Booking & Task Management costs $999 per month. Pricing is listed as flat rate or per feature. Integrations ### Which third-party tools and platforms does Una integrate with? Una integrates with 8 third-party property management platforms, including Apaleo, Clock PMS, Guesty, Guesty Lite, Hospitable.com, Mews, Profitroom, and Zeevou. These catalog integrations cover hotel and vacation rental operations, giving Una connectivity with widely used reservation and property management systems. Getting Started and Support ### What training and onboarding options does Una offer? Una provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guided instruction, live online sessions support remote walkthroughs, and documentation gives written reference material for self-paced review and ongoing setup support. Getting Started and Support ### What customer support options does Una offer? Una provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Support details are listed in the catalog, but no reviewer feedback is available to describe response times, helpfulness, or common frustrations with these channels. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Una supports **Automated Responses** and **Natural Language Processing**, giving teams tools to reply faster and understand user intent more accurately. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate as important, such as **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), helping businesses manage real-time conversations and improve response quality over time. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Lead Capture Automatically identify and save contact information of potential customers Live Chat Ability to chat online in real time Natural Language Processing Process and analyze human language in text or audio form Una 7 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Natural Language Processing: Process and analyze human language in text or audio form - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10037573/Una/pricing/) Una Concierge $599.00 Flat Rate,Per Month It includes: - Concierge Una Concierge + Booking Management $799.00 Per Feature,Per Month It includes: - Concierge - Booking management Una Full Suit: Concierge + Booking & Task Management $999.00 Per Feature,Per Month It includes: - Concierge - Booking management - Task management ## Integrations [ Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[ Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/)[ Zeevou](https://www.capterra.com/p/202366/Zeevou/)[ Profitroom](https://www.capterra.com/p/181628/Profitroom-Booking-Engine/)[ Apaleo](https://www.capterra.com/p/197063/apaleo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.