--- title: "Serenna Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Serenna Software - reviews, pricing plans, popular comparisons to other Physical Therapy products and more." source_url: "https://www.capterra.com/p/10037595/Serenna/" page_type: "product" language: "en" --- # Serenna Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Serenna ## What is Serenna? Serenna is all-in-one software for physiotherapy and physical therapy clinics that automates the admin so therapists focus on care. Document a session in about 90 seconds with an interactive anatomical pain map, arrival and discharge pain scores, session notes, treatment plans, and medication—then close it with billing, home exercises, and the next appointment in one step. A WhatsApp AI assistant handles bookings, reminders, cancellations, and payment links to cut no-shows, and a public page lets patients self-book. Owners track revenue, occupancy, and therapist performance on a live KPI dashboard with AI insights, with automatic therapist assignment and QR check-in for multi-practitioner clinics. GDPR-compliant by design, Serenna scales from solo physiotherapists to clinics and offers a permanently free plan. ## What is Serenna used for? [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Serenna?[Manage this product listing](https://www.g2.com/products/serenna/claim_requests/new?auto=true) ## Serenna Overview Updated September 2026 AI summary Serenna is a cloud-based solution designed for small businesses in the physical therapy sector, offering appointment management, billing and invoicing, insurance management, and progress notes. It supports practice management with features like customizable forms, automated scheduling, calendar sync, and electronic payments. Additional capabilities include data import/export, reporting, document management, and support for multi-location practices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Serenna 4.9 (7) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price €19 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (7) Ease Of Use 4.5 (708) Value For Money 4.9 (7) Value For Money 4.2 (578) Customer Service 4.4 (7) Customer Service 4.3 (644) ## Serenna alternatives Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (209)](https://www.capterra.com/p/180530/Power-Diary/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [SPRY](https://www.capterra.com/p/10002555/SPRY/) [4.8 (72)](https://www.capterra.com/p/10002555/SPRY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002555/SPRY/) [Nookal](https://www.capterra.com/p/190479/Nookal/) [4.5 (90)](https://www.capterra.com/p/190479/Nookal/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190479/Nookal/) [View all alternatives](https://www.capterra.com/p/10037595/Serenna/alternatives/) ## FAQs about Serenna Overview ### What company size and specific industries is Serenna built for? Serenna is designed for physiotherapy clinics, including solo therapists and multi-practitioner practices. It suits small clinical businesses that need help with scheduling, patient records, billing, and reducing no-shows through a WhatsApp AI assistant. Features and Usability ### What are the key features of Serenna? Serenna offers scheduling tools such as online booking, automated scheduling, calendar management, calendar sync, recurring appointments, and wait list management. It also includes client management, appointment management, progress notes, billing and invoicing, online payments, credit card processing, reporting and analytics, access controls, and website integration. Pricing ### How much does it cost and what fees or limitations are included? Serenna starts with a free Gratis plan, then €19/month for Autónomo, €26/month for Autonomo+, €29/month per user for Clínica, and €49/month for Clínica+. Gratis includes one physiotherapist and up to 10 online bookings per month; prices exclude VAT. Enterprise requires a tailored quote. Integrations ### Which third-party tools and platforms does Serenna integrate with? Serenna integrates with six third-party tools: Firebase, Gemini, Google Calendar, Stripe, Stripe Billing, and WhatsApp Business API. These integrations cover cloud infrastructure, AI, scheduling, payments, billing, and business messaging. Getting Started and Support ### What training and onboarding options does Serenna offer? Serenna offers in-person training and live online sessions to help teams get started. In-person training supports guided setup and direct instruction at a physical location, while live online sessions provide real-time training through a virtual format for remote participants. Getting Started and Support ### What customer support options does Serenna offer? Serenna provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users can contact support through several channels and find self-service help in the knowledge base and FAQ/forum. No reviewer feedback on support quality is available, so response speed and helpfulness cannot be assessed here. ## Features AI summary Based on 783 Physical Therapy reviews Capterra reviewers highlight these as the features buyers care about most when choosing Physical Therapy software: - **HIPAA Compliant** (**72%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **SOAP notes** (**65%**) Serenna includes **Appointment Management**, which gives practices a way to schedule visits and keep calendars organized. However, it does not offer **HIPAA Compliant** or **SOAP notes**. Instead, it provides **Billing & Invoicing** (**62%**), another feature reviewers rate highly. Together, these capabilities can help businesses manage scheduling and payment workflows more efficiently, allowing teams to keep daily operations moving and stay focused on patient care. Appointment Management 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Confirmations/Reminders 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Customer Database 4.2 (5) 100.00% of 5 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customizable Forms 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Online Booking 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Serenna 40 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Communication: Communciates results to employees in the form of mass messages if there has been an illness outbreak within the workplace - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Physical Therapy: Designed specifically for physical therapy practices - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Links: Personalize a booking link to share with customers - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (7) 4.3 Based on 7 reviews ## Pricing Value for money 4.9 (7) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037595/Serenna/pricing/) Gratis €0.00 It includes: - 1 physiotherapist - 10 bookings/month - 24/7 online booking page - Appointment reminders (Email) - Drag-and-drop calendar - Conflict detection Map Autonomo €19.00 Flat Rate,Per Month It includes: - All free plan - 1 physiotherapist - Unlimited patients & bookings - Full clinical records - Pain manikin - EVA scale - Digital GDPR consent - E-invoicing (correlative PDF, VAT) - Daily payments & bonuses - Cash close - KPI dashboard - Patient Excel import - AES-256 - EU hosting Autonomo+ €26.00 Other,Per Month It includes: - Everything in Autonomo - Two-way WhatsApp with AI - AI intent detection - Book / confirm / cancel by WhatsApp - Bot / human / hybrid mode - Signing of the GDPR - Signing of the consents - 24h /48h reminders - Payment links - Booking confirmation Clínica €29.00 Per User,Per Month It includes: - Everything in Pro+ - 2 professionals included - Expanded WhatsApp for the team - Automatic professional and room assignment - 4 roles + permissions (owner, admin, therapist, reception) - QR staff check-in with geolocation - Schedules per professional, staff and holidays - (Add-ons) Additional professional +9 EUR/mo, Advanced AI +4 EUR/mo Clínica+ €49.00 Flat Rate,Per Month It includes: - Everything in Clínica - Two-way WhatsApp AI (whole team) - AI intent detection - Booking by WhatsApp - Reminders & payment links - Auto-escalation to therapist - Bot / human / hybrid mode Enterprise Contact us It includes: - 7+ physiotherapists - Multi-site - Dedicated account manager - Assisted migration - Custom integrations - Team training - Priority support Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/)[ Gemini](https://www.capterra.com/p/10020130/Gemini/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GA George A. Physiotherapist Health, Wellness and Fitness ### "Thumbs "app" Serena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2026 Splendid! The most important part for me is the customer support. Whenever I had an issue, especially setting up the whatsapp account, Serena team was there, finding a solution and walking me throught the steps to solve it. Thanks Serena! Pros Really helpful web app that integrates whatsapp, calendar, and patient's history, in a good price. I had a perfect customer support with fast responsing. Easy to book an appointment, but also to modify. Email notification as well as whats app works perfect. Cons Needs more options for customization. When a customer books a service, next to the service there is an emoji that describes it. In my opinion that should be optional. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rocio A. Fisioterapeuta Health, Wellness and Fitness ### "Experiencia muy buena" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Una experiencia muy buena, sobre todo por la atención de \[contenido sensible oculto\], que escucha todas nuestras propuestas y dudas con gran paciencia. Pros Sin duda lo mejor es el soporte. No hemos podido tener más escucha y más intención de que sintamos que quieren que esté todo como a nosotras nos gustaría. Cons Para nosotras es importante tener una visión de la semana de todos los trabajadores para poder asignar bien horarios, así como tener opción de copiar y pegar para que resulte más rápido de un vistazo asignar las citas Alternatives considered [PROCLINICA](https://www.capterra.com/p/10032991/PROCLINICA/) [TIMP](https://www.capterra.com/p/196549/TIMP/) Reasons for choosing Serenna Tenía verifactu y visualmente nos gustaba porque es bastante intuitiva Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nuria G. Fisioterapeuta Health, Wellness and Fitness ### "Opción fácil e intuitiva" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 9, 2026 Como nueva autónoma estoy utilizando el plan gratis que me ofrece agendarme mis pacientes y llevar un control de la ficha de los paciente. Me planteo en un futuro no muy lejano aumentar el plan y, si mi economía me lo permite, mejorar las acciones que me ofrecen. Pros Es una página muy intuitiva y fácil de usar. En la actualidad estoy utilizando el plan gratis y, para empezar, sobra. Cons En la actualidad no tienen app pero se puede poner como enlace directo. El problema es que a veces no se visualiza bien el calendario para agendar las citas, eso se soluciona entrando por internet pero son más pasos a seguir. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2026 Gracias Nuria, se agradece un montón que te hayas parado a escribirlo. Lo del calendario que a veces no se ve bien para agendar me lo llevo, es justo el tipo de cosa que queremos pulir y va a la lista. Y un truco mientras tanto: Serenna se puede añadir a la pantalla de inicio del móvil y te queda como una app, con su icono, sin tener que entrar por el navegador cada vez. Si quieres te digo cómo en dos pasos. Me alegro de que el plan gratis te esté cuadrando para arrancar. Cuando te apetezca dar el salto aquí estamos, sin prisa. Daniel, de Serenna CC Cristian C. Osteópata Health, Wellness and Fitness ### "Serenna es la mejor app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2026 Una experiencia muy positiva que le da valor a mí trabajo y simplifica la tarea a la hora de pedir consulta y organizar la semana. Pros Una app muy intuitiva y fácil de usar. Además de ser ágil a la hora de usarla y en pocos pasos se puede pedir una cita. Cons No le he visto grandes desventajas. Me costó al.principio cuadrar el calendario con las citas pero ya está solucionado. Alternatives considered [Grupio](https://www.capterra.com/p/128128/Grupio/) Reasons for choosing Serenna Porque me parece que es mejor. Es más económico y el servicio de gestión post venta es excelente. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 17, 2026 Gracias, Cristian. Nos alegra que pedir cita te salga tan ágil. Esos "pocos pasos" son justo lo que perseguimos. Tomamos nota de lo de cuadrar el calendario al principio: estamos afinando esa parte para que sea inmediato desde el día uno. Y lo del servicio post-venta, ahí no aflojamos. Para lo que necesites, nos tienes a un WhatsApp. AM Alejandro M. Fisioterapeuta Health, Wellness and Fitness ### "Buena app, fácil y tiene de todo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2026 Estoy contento, calidad/precio es lo mejor que he encontrado, me resulta cómodo para gestionar todo lo relacionado con la clínica y los pacientes. Pros Fácil manejo, está todo bien estructurado y permite gestionar la clínica de manera sencilla, están cubiertos casi todos los aspectos necesarios en la gestión de una clínica o autónomo Cons Algún apartado aún hay que pulirlo, la web de reservas alguna vez no carga bien pero hablas con el soporte y enseguida te lo resuelven. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 ¡Gracias, Alejandro! 🙌 Nos alegra muchísimo leer que Serenna te resulta fácil y que tienes la gestión de la clínica cubierta de principio a fin — es justo lo que perseguimos para los fisios que van por su cuenta. Y que destaques la relación calidad/precio nos hace especial ilusión, porque es una decisión muy consciente por nuestra parte. Tomamos nota de tu feedback: seguimos puliendo detalles cada semana para que la experiencia sea aún más redonda, y nos encanta saber que cuando has necesitado al equipo de soporte te lo han resuelto rápido — ahí no te vamos a fallar nunca. Gracias por confiar en nosotros y por recomendarnos. Si en algún momento echas algo en falta, escríbenos sin dudarlo: muchas de nuestras mejoras nacen justo de feedback como el tuyo. — Dani, cofundador de Serenna CJ Carlos Juan G. Licenciado en Fisioterapia Health, Wellness and Fitness ### "Herramienta práctica y fácil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 En general, mi experiencia con Serenna ha sido positiva. Es una herramienta confiable que cumple bien con lo que promete y facilita bastante el trabajo. Considero que es una muy buena opción para quienes buscan algo funcional, claro y eficiente. Pros Lo que más me gustó de Serenna es su facilidad de uso. La interfaz es bastante intuitiva, lo que permite adaptarse rápidamente sin necesidad de una curva de aprendizaje muy larga. También destaco la organización de la información y las herramientas que ofrece para optimizar procesos, que realmente ayudan a ahorrar tiempo. Además, se nota que es un software pensado para ser práctico en el día a día. Cons En general no encontré grandes puntos negativos. Quizás al inicio toma un poco de tiempo explorar todas las funcionalidades para aprovecharlo al máximo, pero una vez que te familiarizas, la experiencia mejora con creces. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 11, 2026 ¡Hola Carlos! Mil gracias por tomarte el tiempo de dejar esta reseña tan detallada. Nos alegra especialmente que destaques la facilidad de uso; es algo en lo que ponemos mucho foco, porque sabemos que el tiempo del fisio en consulta no se puede perder en aprender un software. Tienes razón en que al principio cuesta descubrir todo lo que Serenna ofrece. Estamos trabajando en un onboarding más guiado y en mejorar el asistente de ayuda dentro de la app para que las funcionalidades te encuentren a ti, no al revés. Reseñas como la tuya son las que nos empujan a construir la herramienta que los fisioterapeutas realmente necesitáis. ¡Gracias de verdad! AN Anonymous User CMO Computer Software ### "Software nuevo pero con gran potencial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 23, 2026 Es mejorable, tiene muchos aspectos a mejorar pero la base es enfocada a la fisioterapia y es muy intuitiva aun teniendo características complejas. Pros Es un software nuevo, y los fundadores estan atentos a nuevas mejoras que puedan implementar para que sea especializado para los fisioterapeutas, aun esta por ver como es el resultado final pero promete Cons Aun tienen procesos como atención al cliente que ha de mejorar, pero es normal al inicio, hay algunas funciones en beta y otras aun no accesibles que estarán dentro de poco Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 11, 2026 Muchas gracias por confiar en nosotros, estamos trabajando muy duro para poder dar lo mejor a todo vuestro sector. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.