--- title: "Viralby Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Viralby Software - reviews, pricing plans, popular comparisons to other Customer Advocacy products and more." source_url: "https://www.capterra.com/p/10037871/Viralby/" page_type: "product" language: "en" --- # Viralby Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Viralby ## What is Viralby? Viralby is a customer-powered sales platform that helps launch ambassador programs to drive growth through user-generated content, lead acquisition, and customer retention. The platform provides step-by-step marketing tasks that guide customers to promote brands through posts, comments, reviews, and shares across various channels. The software enables companies to create branded currency, similar to airline miles, which customers earn by completing promotional tasks. This currency can be redeemed for perks such as discounts, bonuses, and products. The platform includes automated verification and rewards functionality, requiring no coding to implement. Viralby generates authentic user-generated content and social proof, which can enhance SEO and AI visibility. The platform transforms customers into brand advocates through clear task instructions and immediate rewards, distinguishing it from standard referral programs where incentives may be delayed or uncertain. ## What is Viralby used for? [Customer Advocacy](https://www.capterra.com/customer-advocacy-software/)[UGC Platform](https://www.capterra.com/ugc-platform-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $190 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Viralby?[Manage this product listing](https://www.g2.com/products/viralby-customer-powered-sales-platform/claim_requests/new?auto=true) ## Viralby Overview Updated September 2026 AI summary Viralby provides customer loyalty and user-generated content management for businesses of all sizes, featuring campaign and membership management, customer segmentation, and multi-channel promotion tools. Its platform includes loyalty programs, rewards management, referral tracking, and analytics, with options for AI-powered assistance, gamification, and third-party integrations. Viralby is deployed as a cloud-based, SaaS, and web solution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Viralby 0.0 VS. [4.6 (101)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/) Starting Price $190 Flat Rate, Per Month Starting Price $250 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (101) Value For Money 0.0 (0) Value For Money 4.6 (87) Customer Service 0.0 (0) Customer Service 4.8 (99) ## Viralby alternatives Highest Rated [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Buyapowa](https://www.capterra.com/p/153180/Buyapowa/) [4.6 (84)](https://www.capterra.com/p/153180/Buyapowa/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153180/Buyapowa/) [Referral Factory](https://www.capterra.com/p/218230/Referral-Factory/) [4.8 (162)](https://www.capterra.com/p/218230/Referral-Factory/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/218230/Referral-Factory/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) [4.5 (377)](https://www.capterra.com/p/144389/Yotpo/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144389/Yotpo/) ## FAQs about Viralby Overview ### What company size and specific industries is Viralby built for? Viralby is designed for e-commerce companies, SaaS companies, and marketing departments. The description does not specify a company size, so it appears to fit organizations of different sizes within those sectors, especially teams focused on online sales, software services, and marketing operations. Features and Usability ### What are the key features of Viralby? Viralby includes campaign management and campaign planning, plus campaign analytics and performance metrics for tracking results. It also offers loyalty program, rewards management, referral tracking, and discount management features, along with multi-channel marketing, SMS marketing, social media, customer segmentation, and a client portal. Pricing ### How much does it cost and what fees or limitations are included? Viralby starts at $190 per month for the Starter plan, with a free version and free trial available. Starter supports up to 95 submissions per week and includes 19,000 VIBY credits monthly. Standard costs $890 monthly for up to 580 submissions, while Enterprise is $4,900 monthly for up to 2,900 submissions. Getting Started and Support ### What training and onboarding options does Viralby offer? Viralby provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos give visual walkthroughs that users can follow at their own pace for learning core functions and reviewing steps as needed. Getting Started and Support ### What customer support options does Viralby offer? Viralby provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users direct help and self-service guidance for common questions and setup issues. No reviewer feedback on support experience is available, so channel details are the only confirmed support information. ## Features AI summary Based on 1,860 Customer Advocacy reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Viralby supports all three of the features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat purchase programs, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve retention and deliver more consistent customer experiences. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Campaign Analytics Track and interpret campaign performance metrics Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Planning Plan and strategize marketing campaigns Viralby 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Referral Tracking: Log and store the source of contacts/leads - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Media: Integrates with social media platforms to collect customer posts that mention or display a particular brand - Social Promotion: Market event via social media tools - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - UGC Collection: Collect user-generated content in the form of videos, photos, text reviews, and more --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10037871/Viralby/pricing/) Starter $190.00 Flat Rate,Per Month It includes: - Balance credit 19 000 VIBY / month - Campaign, task, and benefit creation - Task and benefit templates - Support Standard $890.00 Flat Rate,Per Month It includes: - Balance credit 89 000 VIBY / month - Custom welcome page design - Campaign branding - Assigning moderators - Ambassador helpdesk Enterprise $4,900 Flat Rate,Per Month It includes: - Balance credit 490 000 VIBY / month - Unlimited workspaces, campaigns, tasks - Priority support - API for integration ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.